Primary Customer COE

Basic supportability for seamless cooperation with SAP's Support Organization

A Customer COE is the single source of truth and a hub for functional collaboration between business and IT or between customer company and SAP. This helps to increase the transparency of business processes, minimize downtime to boost system and business process availability, and reduce total cost of ownership. The Customer COE helps manage mission-critical operations by acting across all business units and bringing all stakeholders to one table to resolve challenges and issues.

The Primary Customer COE maturity level represents the beginning of your Customer COE journey and is a solid basis to start the Advanced IT Operations Self-Assessment and establish an Advanced Customer Center of Expertise in your company. 

Primary Customer COE Basic Supportability Functions