A Customer Center of Expertise (Customer COE) is the single source of truth for functional collaboration between business and IT organizations and between the customer's company and SAP. The SAP Customer COE program supports customers to increase the transparency of business processes, define a clear governance and organizational setup, minimize downtime to boost system and business process availability and to reduce total cost of ownership. The Customer COE helps manage mission-critical operations by acting across all business units and bringing all stakeholders to one table to work proactively on corporate targets and challenges.

The Primary Customer COE maturity level represents the beginning of your Customer COE journey and is a solid basis to start the Advanced IT Operations Self-Assessment and establish an Advanced Customer Center of Expertise in your company.