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Cloud System Notification Subscriptions

Cloud System Notification Subscriptions makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications.

Using this tool, SAP Cloud customers can remain constantly informed and receive timely updates regarding their SAP Cloud Services, including – but not limited to – planned and unplanned downtimes, and customer communication.​

Check out the solution brief to explore the features and benefits of the Cloud System Notification Subscriptions at a glance.

Need help? Check out the user guide or read the FAQs below.

Frequently Asked Questions

Review answers to commonly asked questions about the Cloud System Notification Subscriptions application.

To access the Cloud System Notification Subscriptions (CSNS) application, you need to log on to the SAP ONE Support Launchpad with an S-user ID. You can then access via the direct link, or you can click on the settings icon in the top right corner of the Cloud Availability Center and choose Manage Notifications.​

The SAP S-user ID is a unique number that SAP uses for identification of customers and partners on its web portals and databases. For example, you need an S-user ID to access the SAP ONE Support Launchpad. If you know your company’s super administrators, you can contact them to request an ID for you. If you do not know who your super administrator is, contact SAP Support.

Cloud System Notification Subscriptions (CSNS) allows SAP Cloud customers to configure, customize, and subscribe to various SAP Cloud Service notifications. Within CSNS, you can set your preferences for which types of notifications you would like to receive for cases of both planned and unplanned downtimes, as well as customer communication notifications. You can manage the existing subscriptions, add new ones, and set notification recipients.

The Cloud System Notification Subscriptions are available for the following cloud products:

  • SAP Analytics Cloud
  • SAP Asset Intelligence Network
  • SAP Asset Strategy and Performance Management
  • SAP Business ByDesign
  • SAP Cloud for Customer
  • SAP Cloud Identity Access Governance
  • SAP Commerce Cloud
  • SAP Connected Goods
  • SAP Customer Data Cloud
  • SAP Customer Engagement Center
  • SAP Data Intelligence
  • SAP Digital Manufacturing Cloud
  • SAP Digital Payments Add-On
  • SAP Document Compliance, invoicing option for Peppol
  • SAP Edge Services
  • SAP Enable Now
  • SAP Entitlement Management
  • SAP Event Ticketing
  • SAP Global Track and Trace
  • SAP Health Engagement
  • SAP Information Collaboration Hub
  • SAP Integrated Business Planning
  • SAP Intelligent Product Design
    • SAP Intelligent Product Design, collaboration option
    • SAP Intelligent Product Design, engineering option
  • SAP Leonardo IOT
  • SAP Localization Hub, advanced compliance reporting service
  • SAP Logistics Business Network
  • SAP Market Communication for Utilities
  • SAP Marketing Cloud
  • SAP Multi-Bank Connectivity
  • SAP Predictive Maintenance and Service
  • SAP Roambi
  • SAP S/4HANA Cloud
  • SAP Sales Cloud
    • SAP Commissions
    • SAP CPQ
    • SAP Intelligent Sales Execution
  • SAP Service Cloud
    • SAP Field Service Management
  • SAP Sports One
  • SAP Subscription Billing
  • SAP SuccessFactors
    • SAP Jam Collaboration
    • SAP SuccessFactors Employee Central Payroll
    • SAP SuccessFactors HCM Suite
    • SAP SuccessFactors Learning
    • SAP SuccessFactors Onboarding
    • SAP SuccessFactors Recruiting Marketing
    • SAP SuccessFactors Visa and Permits Management
    • SAP SuccessFactors Workforce Analytics
  • SAP Supply Base Optimization
  • SAP Watch List Screening
  • Trading Platform Integration

Your S-user ID needs to have the Display System Data or Edit System Data authorization assigned to it (see KBA 2587408). These authorizations are also required to see the SAP Cloud Services' availability data in the Cloud Availability Center.

Cloud System Notification Subscriptions (CSNS) consolidates many existing cloud service-specific subscription options. In some of these tools, the S-user ID was not required for the creation of a subscription. These subscriptions were migrated to CSNS.

For any issues with regards to the Cloud System Notification Subscriptions, report an incident under component XX-SER-SAPSMP-SUP.