When events are created in SAP Cloud ALM, you can now forward this event to ServiceNow to create an incident or a case. This page describes the setup and the mapping definition of the integration.
The destination is created in SAP BTP Cockpit.
The rest of the steps is performed in SAP Cloud ALM.
You can reuse the same webhook in different subscriptions as long as the target is the same table in the same ServiceNow instance.
After creating the webhook you now can create the subscription.
The view "Mappings Management" allows you to maintain your own mappings of the fields in the event towards the fields in the incident. SAP ships a standard mapping to map SAP Cloud ALM events to incidents in a ServiceNow with the standard setup.
If you have customized your ServiceNow instance, it is recommended to create your own mapping and adjust it according to the customizing in your ServiceNow instance. You can copy the SAP-delivered mapping and adjust it.
The mapping for ServiceNow incidents consists of the following components:
You can find more information in the fields available in the standard mapping in the SAP Help Portal.
After configuring the integration between SAP Cloud ALM and ServiceNow you can now use this configuration to create incidents from events.