SAP Sales Cloud and SAP Service Cloud Version 2

Category	Type	Description
Message Requests	Messages	All message requests, which are Successful, Error, Obsolete and Cancelled to and from SAP Sales Cloud and SAP Service Cloud Version 2

Setup integration & exception monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Sales Cloud and SAP Service Cloud Version 2.

Please note:

If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events

Anomalies Detected in Message Processing: The event is created, when the number of processed messages in your managed service or system is too low or too high.
Erroneous SAP Sales Cloud and SAP Service Cloud V2 Message request Detected (Single): The event is created for each failed message in the managed service.
Erroneous SAP Sales Cloud and SAP Service Cloud V2 Messages requests Detected (Grouped): The event is created if one or more messages in the managed service failed since the last data collection.
Issues detected in SAP Sales Cloud and SAP Service Cloud V2 Message requests: The event is by default relevant for messages in error and warning state.
SAP Sales Cloud and SAP Service Cloud V2 Message Request(s) detected with high processing time: The event is created, when the processing time of messages in a managed component exceed a defined period.

Available Filters

Filters for Data Collection	Filters for Events
Direction Status Status Group	Action Code Direction Entity Display Id Entity Id Message Entity Processing Status Receiver Communication System Id Sender Communication System Id Status Status Details Status Group