SAP Cloud ALM Frequently Asked Questions

This page provides a collection of questions and related answers regarding SAP Cloud ALM. 

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General

SAP Cloud ALM is an Application Lifecycle Management (ALM) offering of SAP for customers that use only (or at least predominantly) cloud solutions from SAP and do not want to deploy an own ALM platform on premise for managing them.

SAP Cloud ALM manages the application lifecycle for the Intelligent Suite

•        SAP Cloud ALM is for cloud-centric customers

•        SAP Cloud ALM manages cloud and hybrid (combination of on-premise and cloud) solutions

SAP Cloud ALM manages the application lifecycle in the public cloud

•        SAP Cloud ALM is an application running on SAP Cloud Platform and is optimized for SAP HANA

•        SAP Cloud ALM is an ALM solution optimized for cost efficiency

SAP Cloud ALM offers some ALM functionality already today. However, SAP plans to enhance the functional scope over the next years. In addition, we plan to support even more SAP cloud and on-premise components in the future. The goal is to provide all required ALM functionality for all components of the Intelligent Enterprise suite.

For more details, please refer to the SAP Cloud ALM product roadmap.

In the cloud, the provider offers the cloud service and is responsible fo its availability and performance. But the provider does not control how customers configure (Implementation) and use (Operations) the service. Like on premise, customers of the cloud provider are still responsible for setting up their master data and organizational structure in a cloud application (SaaS). Customers must define if optional steps in a business process shall be executed or not. And they should check if any business exception (like a blocked account) requires an action. All these activities are part of the application management life cycle. So, ALM is relevant in the cloud!

If a customer uses more than one cloud service in an integrated fashion (e.g., SAP S/4HANA Cloud and SAP SuccessFactors): It is not the responsibility of the individual cloud providers to manage the integration. The customer itself must take care of building and monitoring the integration or checking data consistency. This is part of ALM as well.

And if customers use the SAP Cloud Platform (PaaS) to enhance e.g. SAP S/4HANA Cloud, they develop and run their own (or 3rd-party) software. The platform provider is responsible for the availability and performance of the platform, but it will not build, test, deploy, and operate the software. These aspects of ALM are also in customer responsibility.

SAP supports customers managing all these application lifecycle management tasks with SAP Cloud ALM.

Target customers of SAP Cloud ALM are cloud-only, cloud first, and cloud-centric customers of SAP. They typically have no SAP Solution Manager and no (or very little) SAP applications deployed on premise. All other SAP customers may use it as well if they have a valid SAP Enterprise Support maintenance agreement.

No. There is no duty to use SAP Cloud ALM. SAP Cloud ALM comes as the implementation and operations experience of our cloud solutions. 

Currently, SAP Cloud ALM supports only SAP cloud solutions. SAP plans to cover on-premise components as well. The goal is to support all components of the Intelligent Enterprise suite.

Even though SAP Cloud ALM starts with the focus on SaaS offerings of SAP, it will also cover on-premise applications in the future. This is the foundation for proper ALM of hybrid solutions.

SAP Cloud ALM does not support hybrid solutions yet. This is planned. When it becomes available, customers can decide if they want to use standardized ALM functionality provided by SAP Cloud ALM or they prefer more flexibility offered by SAP Solution Manager.

Yes, SAP Cloud ALM is planned to support all components of the Intelligent Enterprise suite, including on-premise components.

The tool SAP Cloud ALM itself is available with 7 languages. However, this does not apply to related content delivered by SAP. SAP Best Practice process diagrams and test scripts are available in English language only in SAP Cloud ALM for Implementation. 

Yes, SAP Cloud ALM is built on the SAP Cloud Platform. But it is not part of the platform. It is an application on top of the platform. It has its own commercialization as part of maintenance and subscription.

Please refer to the SAP Cloud ALM section on SAP Support Portal for details regarding SAP Cloud ALM: https://support.sap.com/cloud-alm.

Yes. There is a market introduction program Early Adopter Care for SAP Cloud ALM. However, we cannot commit yet that there will be specific programs for all enhancements of SAP Cloud ALM.

SAP plans to provide multiple courses for SAP Cloud ALM on openSAP. Exact dates are not scheduled yet.

Business Value for Customers

No. SAP Cloud ALM is part of SAP Enterprise Support, cloud editions. Customers are entitled to use SAP Cloud ALM if they subscribe to an SAP Cloud Service that includes SAP Enterprise Support, cloud editions. 

First of all, SAP Cloud ALM leverages the general benefits of Cloud solutions:

  • Customers do not need to invest in hardware. And delays for ordering the hardware diminishes as well
  • Customers do not need to care for basic setup, complex configuration, and basis operations
  • There is no need to build up technical knowledge
  • Customers do not need to plan and execute regular technical upgrade projects

But the value of holistic IT management is even bigger in cloud-centric landscapes:

  • Application lifecycle management helps with business continuity. Proactive detection of upcoming problems, root-cause analysis to identify the source of disruptions, and accelerated problem resolution enable customers to minimize downtime of their end-to-end business processes.
  • SAP Cloud ALM accelerates implementation and change projects. This results in faster time-to-market.
  • The central platform provides efficient execution of the IT jobs remaining at the customer and transparency of hybrid environments integrating multiple cloud services.

The SAP Cloud ALM usage rights are part of SAP Enterprise Support, cloud editions. Customers can use SAP Cloud ALM immediately after purchasing an SAP cloud solution including SAP Enterprise Support, cloud editions.

SAP Cloud ALM for Implementation

As a participant of the Early Adopter Care Program, you can get access to SAP Cloud ALM.

Please approach your SAP contact (Customer Engagement Executive (CEE), Customer Success Manager (CSM), or Product Expert (PE)) and refer to Early Adopter Care Program for SAP Cloud ALM. Ask to be added as participant for the program and provide information on your project scope such as timeline, waves, products or country versions.

The implementation portal for S/4HANA Cloud was the first component of SAP Cloud ALM. It covered the implementation of SAP S/4HANA Cloud with process management and task management capabilities. SAP Cloud ALM provides more functionality, meanwhile. SAP Cloud ALM for implementation has been enhanced with test management. And SAP Cloud ALM includes integration monitoring and business process monitoring capabilities. Multiple SAP cloud offerings are supported today. Going forward, SAP plans that SAP Cloud ALM will manage the application life cycle for all components of the intelligent Enterprise suite. 

SAP Cloud ALM for implementation can be used for the core Intelligent Enterprise scenarios. SAP Best Practice content is available currently for SAP S/4HANA Cloud, essentials edition.

SAP plans to extend the number of supported components of the Intelligent Enterprise suite, including on-premise applications.

SAP Cloud ALM for implementation leverages the same content packages that are shown in the SAP Roadmap Viewer and the SAP Best Practice Explorer. Besides a read-only access to the available content, it rather provides an environment in which you can actively work with the content and use it for progress monitoring of your project.

Recorded demos of SAP Cloud ALM are available in Media Center.

We are currently working on setting up a demo system.

 

From the technical point of view, Focused Build is an add-on for SAP Solution Manager, whereas SAP Cloud ALM is an independent cloud service on SAP Cloud Platform. It does not rely on any other application.

From the functional point of view, both SAP Cloud ALM and Focused Build care about the implementation of SAP business applications. However, the implementation approach differs significantly. SAP Cloud ALM focuses on the fit-to-standard approach. Focused Build for SAP Solution Manager is pre-configured to run projects based on fit-gap analyzes. 

SAP Cloud ALM for Operations

Integration Monitoring in SAP Cloud ALM supports the following components of the Intelligent Enterprise suite:

  • SAP S/4HANA Cloud, Essentials Edition
  • SAP SuccessFactors
  • SAP C/4HANA
  • SAP Cloud for Customer (C4C)
  • SAP Cloud Platform Integration
  • SAP C/4HANA Marketing
  • SAP Concur

SAP plans to extend the number of supported components of the Intelligent Enterprise suite, including on-premise applications.

Business Process Monitoring in SAP Cloud ALM is available for SAP S/4HANA Cloud, Essentials Edition currently. SAP plans to extend the number of supported components of the Intelligent Enterprise suite.

A list of supported KPIs for SAP S/4HANA Cloud is available is available SAP Cloud ALM expert portal.

SAP Cloud ALM and SAP Solution Manager

SAP Solution Manager is the established ALM platform of SAP. It is provided to customers as part of their support engagement. Customers use it throughout all phases of the application life cycle (requirements, design, build & test, deploy, operate, and optimize). And it allows customers to gain the holistic view of their IT solution. SAP Solution Manager is installed on premise, but it can manage cloud applications as well.

SAP Solution Manager is an one-size-fits all ALM solution. It is very successful in the market, because it supports customers with an on-premise focus very well. But what about cloud-only, cloud-first, and cloud centric customers? Is on-premise ALM the best solution for them? Not really.

Therefore, SAP provides another ALM offering “SAP Cloud ALM” for exactly these customers to help them run their business better. The cloud solution for application lifecycle management is a separate solution. It has a different functional scope. And different contracts between SAP and the customer apply. However, some of the available services might be used by both products.

No, SAP Cloud ALM is not a focused solution. SAP Cloud ALM is a new independent product available in the public cloud.

The answer is No! SAP Cloud ALM is a brand-new SAP offering for the cloud and in the cloud. The focus is on different customers, mainly cloud-only, cloud-first and cloud-centric customers. It provides those ALM functions that are required in the cloud. And it has the goal to manage the life cycle of the intelligent enterprise suite.

SAP Cloud ALM is not an SAP Solution Manager in the cloud. But it would be fair to say that SAP Cloud ALM carries relevant functionality of SAP Solution Manager into the Cloud that is still needed by cloud-centric customers.

SAP Cloud ALM and SAP Solution Manager are two separate strategic ALM offerings from SAP.

On corporate level, there should be only one ALM platform – either SAP Solution Manager or SAP Cloud ALM. Ideally all implementation projects of a company and the operations are carried out on that central corporate ALM platform.

Customers who have transitioned to SAP Cloud ALM can still use SAP Solution Manager for ALM scenarios not available in SAP Cloud ALM. However, SAP does not offer federation between SAP Cloud ALM and SAP Solution Manager.

SAP plans that SAP Cloud ALM will support all ALM scenarios required for the cloud, yet with significantly reduced functional scope. For this, we are in the process of evaluating which existing ALM features go into SAP Cloud ALM. The needs of our target customers are our sole decision criteria! In addition, it will be possible to integrate out-of-scope functionality via 3rd-party interfaces.

No, SAP Cloud ALM is targeting cloud-centric customers and customers for which SAP Solution Manager is not an option. The investments of more than 15,000 loyal SAP Solution Manager customers are protected for many more years.

SAP will continue the customer connection program to improve SAP Solution Manager according to customer influence for the functional areas of SAP Solution Manager 7.2 that went through extensive overhaul.

SAP Cloud ALM is not a legal successor of SAP Solution Manager. Mainstream maintenance for SAP Solution Manager 7.2 has even been extended recently.

Transition to SAP Cloud ALM

No. SAP Cloud ALM is a standalone product, separate from SAP Solution Manager. There is no upgrade path.

Currently not. SAP will evaluate possible selective data migrations in the future. The current plan is to provide co-existence, but no federation of SAP Solution Manager 7.2 and SAP Cloud ALM.

As SAP Cloud ALM is a new product. SAP supports greenfield implementations with rollout documents, learning material and services. Transferring data from SAP Solution Manager 7.2 to SAP Cloud ALM is currently not supported. For the future, SAP plans to support the transition from SAP Solution Manager 7.2 to SAP Cloud ALM. SAP will collaborate with customers to support the transition with tools, content, best practices and methodologies.

If customers are using the Service Desk functionality in SAP Solution Manager 7.2, switching to SAP Cloud ALM is currently not a recommended option. SAP recommends that customers with this scenario stay on SAP Solution Manager 7.2.

Please check in the detailed roadmap of SAP Cloud ALM which feature of SAP Cloud ALM will be available for which of your on-premise SAP application when.

SAP Cloud ALM for SAP Partners

No. You can use it on behalf of your end customer (see next question).

Customers with a valid SAP Enterprise Support, Cloud Editions have entitlement of SAP Cloud ALM. If a customer wants to use SAP Cloud ALM now, please approach your SAP contact (Customer Engagement Executive (CEE), Customer Success Manager (CSM) or Product Expert (PE)), Partner Delivery Manager and refer to Early Adopter Care Program for SAP Cloud ALM. Once the customer is onboarded on the SAP Cloud ALM tenant, he/she can then add resources including partner consultants.

SAP would be conducting multiple webinars and would also provide recorded sessions through our support portal (one stop shop for all content: https://support.sap.com/en/alm/sap-cloud-alm.html ). Partners can harness this information and provide awareness to customers on Implementation and Operations capabilities for supported products (details can be found on our support portal mentioned earlier).  Partners can also encourage customers to webinars and recorded sessions. In case further support is needed from SAP, Partners could reach the Partner Delivery Managers or Partner Managers and request for support as applicable.

SAP Cloud ALM is a new product. It is very intuitive and provides user assistance for any user who logs in and would like to explore the capabilities. In the future, SAP would provide a demo environment. SAP would be conducting multiple webinars and would also provide recorded sessions through our support portal (one stop shop for all content: https://support.sap.com/en/alm/sap-cloud-alm.html ). SAP would conduct virtual event through the year, check out regularly for details on our portals. In the future, Learning Journeys would be provided and details will be made available through SAP PartnerEdge portal.

 

We do not have a test and demo access specific to partners at this point in time. We are working on it and will keep you updated through the SAP Support Portal and the PartnerEdge portal.

Recorded demos of SAP Cloud ALM are available in Media Center.