Blue Pencil Consulting Pty Ltd

Blue Pencil has a proven track record in assisting companies "Run SAP like a Factory". Working with organizations we have fine-tuned our execution of the "Run SAP" methodology and have developed sound approaches to support the rollout and adoption of SAP Solution Manager into any environment. PrimeALM is our fully managed SAP Solution Manager offering that enables SAP customers to reap the rewards of SAP Solution Manager in a structured roadmap based engagement assisting with the journey to S/4 HANA.

Blueworks AG

blueworks offers Digital Innovation Support Services. With our provided Services Tools, we help to prepare and to execute digital transformation in a highly efficient manner, operate Customer solutions reliably and successfully and to develop to the next level (Lifecycle Management).

For our services we use the Tools offered by SAP Solution Manager in the following expertise areas:

• Application Operations
• Process Management
• Test Suite
• Change Control Management
• Custom Code Management
• Data Volume Management

On top, we support Focused Solutions implementations (Build and Run) and with our SMaaMS (Solution Manager as a Managed Service) offering, we streamline the efforts to operate SAP Solution Manager and used tools.

cellent GmbH

Using the Solution Manager as a Managed Service means no additional investment in licenses, hardware or maintenance. Its uses: significant cost and resource savings. With that, we offer from a single source an out-of-the-box solution for the operation of your application and infrastructure both as Full and Self Service.

We are one of the first certified SAP partners in Germany for the Solution Manager as a Managed Service and moreover we fulfill all the necessary and desired criteria that you expect from a suitable service provider.

Our SMaaMS portfolio includes

• Project & Process Management
• Test Suite
• Application Operations: Technical Monitoring
• Application Operations: Root Cause Analysis
• Data Volume Management
• Business Process Operations
• Change Control Management
• Custom Code Management
• IT Service Management
• Maintenance Management
• Service Delivery.

Let cellent manage your SAP in the future – it is worth it!

Cerner Health Services Deutschland GmbH

As well as providing worldwide licenses, support, consultation and customization as the manufacturer of the i.s.h.med® EHR (electronic health record), Cerner has been operating and hosting SAP environments for the health care sector from its German headquarters in Berlin for almost two decades.

The extensive knowhow of Cerner's Managed Services team that has amassed as a Partner Center of Expertise (PCoE) is now complemented with the “Run SAP Partner Program” participation (SAP Solution Manager). We focus on providing services for SAP System Monitoring with SAP EarlyWatch Alert and Reporting, frequent system checks, and alerting clients with findings from the SAP Basis team.

In combination with Cerner's SAP Basis full service operations for systems located at a client's site or hosted in Cerner's data center in Berlin, Cerner Managed Services include SAP Basis Problem Analysis and Solving, SAP Maintenance,  Change Management Documentation, and Secure SAP System Services to permanently increase security and SAP Basis System Update and Patching Services are available separately as well.

Optionally, full service clients can book Cerner's 24/7 on-call service for priority one issues on productive systems.

CompuNet, S.A.

Using SAP SOLUTION MANAGER as the tool, COMPUNET provides a methodology that allows optimizing the implementation and continuous management of end-to-end operations. The focus is on the management of applications, operations and administration of the SAP NetWeaver technology platform. The main processes that can be activated are:

• ITSM (IT Service Management – HelpDesk)
• Change Management (CHARM)
• Knowledge Management
• System Monitoring
• Solution Manager Starter Pack 7 - migration to SAP SOLMAN 7.2

DATAGROUP

We like to produce relief! Operating a SAP system landscape without installing a SAP Solution Manager is now no longer conceivable. With SAP Solution Manager as Service you can release your administration and this way gain time for the maintenance of business relevant applications.

You can benefit from skilled and certified consultants and use the Application Lifecycle Management following the recommendations of SAP, without moving a finger!

GISA has extensive knowledge and expertise in SAP Solution Manager for change and support processes, ensuring integrated application lifecycle management and central system, application and security monitoring of SAP systems.

• With GISA ChaRM for SAP, change processes are centrally controlled and enable continuous management of changes over their entire life cycle.
• GISA ITSM for SAP is used to map IT service management processes and to process tickets for incidents and/or service requests.
• GISA Test Management for SAP supports numerous SAP implementation and upgrade projects. The function determines the contents to be tested and assigns them to testers for editing. Different dashboards allow an overall view of the current test project, depending on the role. In addition to manual test cases, automated test cases are also used. GISA uses Unified Functional Testing from HP and CBTA from SAP.

In addition to the specialist subject areas, the central Solution Manager System also covers technical system areas. GISA's SAP MAI, the monitoring and alerting framework, ensures the stability and performance of complete and complex system landscapes and enables proactive problem prevention.

IBERMATICA PROVISION DE SERVICIOS SL

Ibermática is a specialist at the implementation of the SAP Solution Manager 7.2, with three main objectives in order to power IT: Standardizing processes, Establishing an Application Lifecycle Management (ALM) platform that addresses the entire IT environment, and Reducing TCO.

To manage the 'business of IT' for SAP, Ibermatica makes these standard operations implementation projects with SAP Solution Manager 7.2, and we are experts on the following topics:

• Landscape Management
• Application Operations (System Monitoring)
• IT Service Management (Incident & Problem & Change & Infrastructure Management)
• Custom Code Management

INDICO-SOLUTIONS

INDICO-SOLUTIONS focuses clearly on SAP Basis and SAP NetWeaver.

Our offering covers all the phases in a project. Ranging from planning and designing the architecture, through to implementation, operation and support. Including installation or upgrade projects and migrations. Remote support, concept development, operational support and regular maintenance round off our portfolio.

ITPC Group

SAP Solution Manager is increasingly becoming a central component for SAP Application Lifecycle Management as SAP is requiring the SAP Solution Manager to be at the latest version and with the latest support packages for upgrades and migrations to SAP HANA. SAP Solution Manager as a Service (SMaaMS) is a cost-effective and elegant solution for this challenge. For a monthly flat fee, we provide you with the latest Solution Manager version and ensure that it is always up-to-date, allowing you to benefit from the latest SAP innovations. With SMaaMS, no maintenance work on the SAP Solution Manager is required, exempting internal resources and allowing employees to focus on the business systems. Using SMaaMS means no additional investment in OS licenses, hardware and maintenance, and can result in significant cost savings in infrastructure, management and operations.

KPS AG

By using SAP Solution Manager as a key element in transformation projects for many years, KPS gained a deep understanding of its capabilities. In our transformation projects foundations for subsequent ongoing operations are laid at a very early stage. In addition to incident and problem management, this includes test management, the introduction of change request management, business process monitoring, and knowledge management. Transport and release management round out the tasks handled using SAP Solution Manager. All KPS consultants are internally trained and certified in the KPS Rapid-Transformation® methodology as well as the SAP Solution Manager.

Oxygen Business Solutions Pty Ltd

We offer the full suite of Application Lifecycle Management (ALM) tools in our SMaaMS offering. These include (but not limited to):

• CHaRM
• Custom Code Management
• Scope and Effort Analyzer, Test Management
• Data Volume Management
• System Monitoring and Alerting

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ECH JAPAN Co., Ltd.

We are offering the following services with certification as our current SMaaMS portfolio.

• Project & Process Management
• Test Suite
• Application Operations: Technical Monitoring
• Application Operations: Root Cause Analysis
• Data Volume Management
• Business Process Operations
• Change Control Management
• Custom Code Management
• IT Service Management

ROFF – Consultores Independentes, S.A.

Step-by step guidance on how to implement SAP's best practices and ensuring that Solution Manager operations are a successful business case.
Process Management: implement a business process management discipline by using several methods to discover, analyze, measure, improve and optimize business processes. Main focus is set to increase ownership in order to allow an efficient control of continuous change implementation.
Test Suite: accelerate test phases by scoping out non-affected business processes and guarantee ownership for business process testing.
Business Process Monitoring: quick implementation of reactive and proactive monitoring triggering an alert to operations awareness or to a process optimization change.
Data Volume Management: implement full process lifecycle by guaranteeing that process data is stored and archived. Identify potential data savings and database space optimization.

* Support to expertise areas is available by a 24*7 offsite dedicated operation.

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IDOR, S.A.

Seidor's vast expertise in Cloud Services for SAP Solution Manager includes Technical Operations and Application Management Services.

We provide technical monitoring to more than 300 productive systems of our clients through our SAP Solution Manager Cloud Infrastructure to control availability, performance problems and incorrect execution processes. Further, SAP Solution Manager is always maintained in the latest Support Packages so our clients can take advantage of the latest updates and innovations.

Seidor consultants are experts in Application Management Services and follow ITIL best practices regarding demand generation, change management and service agreements, ensuring the highest standards of quality.

Seidor offers the following quick delivery service to our customers; Custom Code Analysis. Job Documentation and Monitoring, Business Process Analysis, Maintenance Management, IT Service Management.

Additionally, Seidor specializes in S/4HANA migration projects with packaged services including the usage of SAP Solutions tools to reduce the implementation project tim

e. 

Sofis AG

Our expertise is based on experiences since SAP Solution Manager release 2.1. Our consulting services are focused on the following expertise areas:

• SAP Solution Manager
  • Process Management
  • IT Service Management
  • Change Control Management
  • Test Suite
• Focused Build for SAP Solution Manager

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hedge España S.L.

Techedge company has a worldwide practice focus on SAP Solution manager scenario implementation and maintenance with actual reviews and success stories. 

We could support you to the road of success with the following scenarios:

• ChaRM and ITSM complex scenarios regarding more than 10 partner functions, customized fields, escalation levels, retrofit and CSOL for SAP and No-SAP systems, Service connection for SAP Remote Support
• Project management gathering agile methods.
• Anticipate further issues with Technical Monitoring.
• TPO reports that will tune up your system accordingly. SAP Solution manager is more than its EW

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Tieto Finland Oy

Tieto has E2E expertise in SAP Solution Manager Processes and functionalities. We are the only one globally Gold level certified in Run SAP application lifecycle management. We recommend utilizing or example solution documentation, interface and business process monitoring, change, test and project management, and preparation tools for S/4HANA, like code analyzer.

Tivit Terceirizacao de Processos

TIVIT has explored and worked to use the entire ALM framework applied to our customers. Our technicians act and prepare Solution Manager infrastructure (Incident Management, ChaRM, BPMon, etc) under an advisory perspective, guides the customer to design the end to end process, work together to fulfill the expectations related to the Process Management, Test Management and Project Management.

TIVIT has focused a huge effort in order to migrate all the managed Solution Managers to the last release 7.2 and then enjoy the improvements of this release.

Certified TIVIT technicians manages SAP environments looking for all the Solution Manager ITSM solutions and benefits that help customers make a self-analysis of your SAP environments using the Solution Manager cockpit.

SAP Solution Manager for TIVIT inside the monitoring framework is the main standardized tool used to monitor from infrastructure until business process, so we work and think all the time in how to use the maximum capacity of this tool.

Triara.com, S.A. de C.V.

At TELMEX we are committed to offering high quality services to our clients. We implement the best SAP practices in our certified SAP Hosting and SAP Cloud services Data Centers. We are currently implementing the Run SAP Like a Factory Operation Control Center Application Operations program for our clients within different scenarios, including: Technical Monitoring, Interface Monitoring, Job Monitoring as well as SAP Solution Manager Root Cause Analysis and Data Volume Management. This certification allows us to diagnose and optimize the performance of SAP applications of our clients, allowing them to focus on the growth of their business.

TELMEX IT offers experience and trust in migration services, installation, hosting and managed services for SAP applications. With certified specialists in different scenarios of SAP Solution Manager like configuration and root cause analysis, as well as SAP HANA Operations, all integrated in our SAP Application Competence Center.

T-Systems International GmbH

T-Systems offers a wide range of SAP Solution Manager implementation and application management services. Thereby T-Systems accompanies its customers before and during S/4 HANA migrations by respective roadmap consultancy, including e.g. Solution Manager 7.2 upgrades and greenfield implementations, SAP activate and custom code management. A strong expertise, based on long-term-experience, is available with the traditional Solution Manager processes such as ChaRM, ITSM, Test Management, Process Lifecycle Management, Business Process Monitoring and Application Operation. T-Systems' portfolio covers, dependent on its customers' needs, standardized implementation packages as well as customer-specific scenario definition and implementation.

According to T-Systems' E2E service portfolio for SAP business solutions top quality operational services for SAP Solution Manager based on stand-alone as well as shared approach complete the offering.