System Analysis Troubleshooting

This page describes some steps for trouble shooting per capability for example when data is missing.

RCA Capabilities

In general you can check table RCA_INBOUND_LOG in FRUN via SE16, MESSAGE_TYPE="E" will filter on errors. Here you can see errors of data that are sent to FRUN. However there might be already problems in collecting data either in the agent application, in the managed system or on the way.

HANA Metrics

HANA Metrics are collected via an operation of the SAP Hostagent. Check in Agent Administration for the HANA system if the collectors are running:

  1. Open Agent Internal
  2. Select tab Collector Framework
  3. expand the capability HANA_*
    Check for exceptions or if the coverage is below 1.
  4. Select the tab Logs
    Choose the thread rca worker <collector_key>

ABAP_WP_OVERVIEW

ABAP work process samples (/SDF/SMON) are collected via a RFC from the SDA usually with user SDAGENT. Check in Agent Administration for the ABAP system if the collector is running:

  1. Open Agent Internal
  2. Select tab Collector Framework
  3. expand the capability ABAP_WP_OVERVIEW
    Check for exceptions or if the coverage is below 1.
  4. Select the tab Logs
    Choose the thread rca Worker <FRUN_SID>.ABAP_WP_OVERVIEW_<Managed_SID>
In the managed system you can check in /SDF/SMON if a daily Monitoring is scheduled. If not the user SDAGENT have probably not all roles (check security guide).

STATRAGG

The page ABAP Performance does not display any data which could have multiple reasons:

  • Check in the managed system in ST03 if aggregated data is available. If this is not the case follow note 2369736 - Troubleshooting missing data in ST03N/ST03.
  • Check if SSI has been executed successfully (step 2 for activity Configure Statistical Records Aggregation)
  • Use the link "ABAP Performance KPI Setup" in System Analysis to open the "Statistics Records Aggregates Administration" (/sap/bc/webdynpro/sap/wd_statragg_cockpit). From here you can check:
    • Which instance collects the data
    • Status of collection
    • Jump to Agent Administration for logs and Agent Internals → Collector Framework. There should be a collector "statragg" for the system.
    • Find out which agent is relevant for collection. 
      Filter for the system. You can see from which instance the data is collected.
      If you have multiple instances you might need to add the column HOST_NAME.With this physical host name you can search then in Agent administration for further issues.
  • Agent Administration
    Open Agent internals and click on tab Logs.
    STATRAGG data are usually collected around the full hour. Enter in the the last full hour (usually in UTC) and then you should be able to select in the Threads List box the statragg collector: