Real User Monitoring - User Interface


Real User Monitoring uses like the other applications in SAP Focused Run the shell which contains on the left side the Side Navigation on top the Header, on the right side the Pane Bar and in the middle one page. Each page can contain multiple views.

Side Navigation 

The Side Navigation contains default pages and custom specific pages. Default pages cannot be changed or deleted but they can be set to hidden.

RUM has per default these pages:

  • Overview
  • Requests
  • Cards
  • End-User
  • Hot Requests (since FRUN FP01)
  • 24 Hour Status Profile (since FRUN FP01)
  • Topology (since FRUN FP01)


The header contains the scope selection, time frame selection, data quality, refresh timer and notification button.

Scope Selection

Here you can define for which configured systems Real User Monitoring data is displayed.

For FP00 only System Type ABAP and Java are supported, with FP01 additionally HANA DB. Enter a list of system IDs or the or selection fields to define the query.

Default Pages

Default pages cannot be changed or deleted but they can be set to hidden. However for some pages like the Overview or the Request page it is not recommended to hide them because otherwise the navigation to the requests cannot be displayed.


The Overview page contains the following three views 

Status Overview

In the status overview you can see the number systems in scope and for each available and monitored request type how many percent of the them are running longer as expected. The numbers are the percentage value of executions above the red threshold. 

The background color of the boxes can be changed globally (see above). 

System Overview

In the System Overview you can see the different ratings per system and request type and can identify how many requests of a particular request type are executed and which system handles the highest number of requests.

In case one request type or system is very dominant like in the screen shot above the values can be also display a percentage values:

The percentage values are calculated per system and request type. They cannot be compared with the values from the Status Overview.

Alert Ticker 

In the alert ticker you can see all alerts that have been raised recently for the systems in scope. These alerts are coming from System Monitoring. 


The view Request Overview is used very often as jump-in from other views. It allows a detailed drill-down into each single execution as long the execution is above the configured threshold for aggregation.


When reaching the request view from any other view the Filter is usually set. The filter icon is activated and you can see in the information bar which filter values are set:

Nevertheless you can change the filter at any time. The possible filter values depend on the depth of the drill-down.

In the entrance view it is possible to filter for:

  • Time Frame (either inherited from global selection or different time frame)
  • Request Type (RFC, SAPUI5, https(s), WS, Dialog)
  • Request Name
  • User Name
  • System
  • User Type (Either synthetic users or only real users or both types)
  • Maximum number of hits (default = 100)

All filter values are case sensitive.

Default View

When the view is called without any filter for example from standard page Request Overview no filter is set at all and you can see the top 100 requests executed in the selected time frame for all systems in the scope. By default the result is sorted by the number of Red Executions.

The request name is dependent of the request type

  • RFC
    For RFC requests the name is the function module name.

  • http(s)
    For http(s) requests the name is the URL path.

  • SAPUI5
    For SAPUI5 requests the name is the SAPUI5 component or the Fiori application.

  • WS
    For web service requests the name is the web service name .

  • Dialog
    For SAPGUI dialog steps the name is the transaction code.

When clicking on the button with the glasses you can switch between Default, Performance and Usage view.

Perfomance View 

In the Performance view the result is sorted by the percentage of red executions.

Usage View

In the Usage view the result is sorted by the number of total executions. Here you can also see by how many different users a request or application is executed in the time frame,


By clicking on an entry in the list you can drill down further. 


When clicking on a request name you reach the action. This is dependent of the request type.  

  • RFC
    For RFC requests the action is the function group name.
  • http(s)
    For http(s) requests the action is the http method like GET or POST.
    For OData requests the action contains additionally the entity set, the function name or the batch operation
  • SAPUI5
    For SAPUI5 requests the action is the UI element and the triggered action like button3_click
  • WS
    For web service requests the action is the web service operation or method.
  • Dialog
    For SAPGUI dialog steps the action is the dynpro/screen number and the function code like 0100-SAVE


Clicking on an action leads to the last 100 executions of the selected time range.

The column Net Time(%) indicates how many of the request response time is spent in the component mentioned in column System. A low value means the time is spent somewhere else and need to be investigated further by drilling down deeper.

If you are only interested in red and yellow executions the green executions can be filtered out.

Instead displaying the values only as a table it also possible to display the executions either as line chart or as a 24h profile.

24h Profile

If the selected time frame is less than 24 hours the query is expanded to the last 24h.The executions of the selected request name are displayed as distribution over the 24 hours of a day.

The action name is not taken into account for the 24h profile.  

Execution Details

In the deepest drill down level you can see which other requests in which other components are triggered by this request. It can be very simple:

Or more complex:

If the tree is too complex you can zoom in scroll in the tree or switch to the table mode.

The percentage in the right upper corner is the percentage of this request compared to the overall response time of the first/root node of this tree.


The page cards displays by default 5 cards. For each possible request type (RFC, SAPUI5,..) one card. In the filter the selection criteria can be changed temporarily but as for other default pages they cannot be persisted.

By clicking on a card you reach the Request Overview with the filter criteria of the selected card. To create your own card view check page RUM Card View.


The End-User view shows which operating system (including version) and which browser (including version) has been used by end users to trigger requests in the selected systems.

These information is extracted from SAPUI5 requests and therefore not available for other request types. It is also possible to combine the information in a single diagram. The filter settings can be used to specify the displayed information by:

  • Timeframe
  • Request Name
  • User Name
  • System

Hot Requests

On the page Hot Requests you can see a tree map of requests of one system grouped by the request type. There are three different variants available (Performance, Workload and Usage).

Performance View

In the Performance view the sizes of the boxes are defined by the number of red executions. The more red executions the bigger the size of the box. The color of the box is rated based on the percentage of red executions.

Starting with FRUN FP02 it is possible to hide boxes if they are too huge and hide other requests:

Workload View

In the Workload view the the sizes of the boxes are defined by the total response time of each request. The color of the box is rated based on the percentage of red executions.

Usage View

In the Usage view the sizes of the boxes are defined by the number of unique users affected by a request name.

24 Hour Status Profile

In the 24h status profile you can see for a long time frame how the behavior of the requests are distributed on the 24 hours of the days. The color of the box is rated based on the percentage of red executions.



The Topology view gives you an overview about the traffic between the systems. The thicker the line the more requests are executed between the systems. The color indicates if the average response time is above or below the thresholds defined for this request type. Filters can be set to display only the incoming or the outgoing request for the systems and for the request types.

Custom Pages

For the default pages described above it is not possible to persist changed filter values. To allow this a user can create his own pages and add the views he prefer or need for his task.

A customer page can be create either by clicking on the plus sign in the side navigation (on the left) or by opening the personalization and clicking on button 'Add custom page'.

Here you can define if a page is either public and visible to all other users or private and only visible for your user. You should give the page a meaningful name and if you want you can change the icon for this page. From here the page can also be hidden then it does not appear in the side navigation.