Alert and Event Management

This application is the central access point to handle alerts. It allows efficient alert handling based on consolidation of single alerts to alert aggregates.

In alert management alerts from modeled use-cases (system and database monitoring) and unmodeled use-cases (Advanced Integration Monitoring, Real User Monitoring, Exception Management) are handled in a single point of truth. Beside alert created by Focused Run applications also alerts from third-party applications can be fed into alert management.

How to open Alert and Event Management?

1. Open the Launchpad.

2. Select Advanced Event and Alert Management.

3. Select the Alert Management tile.

The number on the tile indicates the total number of Open Alerts.

Features

When you open the application, you can see that it comprises of multiple pages. You can open each page by selecting the respective icon from the left panel of the screen:

  • On the Overview page, you can view multiple graphical reports on the open alerts that also act as visual filters. The reports are displayed based on the selected scope.
  • On the Open Alerts List page, you can do the following:
    • Perform actions like confirm, postpone, assign processor, or assign classification to a single as well as multiple alerts.
    • View the alert details. Single alert details display information like rating, metric, documentation, and action log.
    • Perform actions such as adding comment, sending notification, or displaying MO details for a selected alert.
    • Display the changes in ratings of all alert groups.
    • Display the metric details, metric documentation and allows navigation to trouble shooting guides.
    • Open the report of an alert reaction procedure that has been executed for this alert. Open the alert reaction procedure and process it further. Search for additional alert reaction procedures and execute them either manually or automatically for the selected alert.
    • Display SAP and custom description of the alerts.
    • Display the logs on an alert like processor change and postponement.
  • On the Search Alerts page, all the alerts are displayed. You can filter the alert list by Category, Name, or Duration. You can also download the alert list in a CSV file. You can select the alert details that you would like to view such as Priority, Status, and Processor from the Alert Search Column Visibility Option.
  • On the Alert Reporting page, you can view the open and confirmed alerts. The alerts are displayed based on the dimensions and KPI settings that you have selected in Scope Selector for Reporting. You can also apply different filters in the Filter section of Scope Selector for Reporting, based on which the reporting data are displayed.
  • You can also define own alert reaction procedures and assign them to alerts.

Release Notes

Focused Run 1.0 FP03

  • Scope selection (Changed): You can add AEM specific attributes (Monitoring use case, Monitoring Object Name, and Monitoring Object type) in Scope Selection, along with those from LMDB.
  • Open alert list sorting (New): The alert table can be sorted by alert name, category, type, current rating, priority, worst timestamp, and processor.
  • Custom alert e-mail notifications (Changed): Create custom alert e-mail notification that includes alert details, metrics name, and documentation from the alert list. Content is now customizable.
  • Open alerts by priority (New): A new view is available from the UI personalization. The open alerts by priority view shows the number of alerts per ratings (low, medium, high). The view can be either graphical or a table.
  • Open alerts by monitoring use case (New): A new view is available from the UI personalization. The open alerts by monitoring view shows the number (critical or warning) of alerts per monitoring use case. The view can be either graphical or a table.
  • Open alerts by customer network (New): A new view is available from the UI personalization. The open alerts by customer network view shows the number of alerts per customer network. The view can be either graphical or a table.
  • Alert Reporting (New): Alert reporting page is added. On the Alert Reporting page, you can view the open and confirmed alerts. The alerts are displayed based on the dimensions and KPI settings that you have selected in Scope Selector for Reporting.
  • Trigger alert reactions manually (New): You can select the corresponding alert reaction and trigger it manually for the selected alert.
  • Alert reaction execution type: Automatic or Manual (New): You can set alerts reactions to be triggered automatically, manually, or both. You have to implement the BAdI, BADI_ACC_REACTION_EXT.

Focused Run 2.0 SP00

  • Configuration
    • You can maintain application specific configuration from the monitoring UI.
    • Classification: You can create, edit, and delete different types of classification. Note that classification can be created only with allowed namespace, z* and y*.
    • The default classifications shipped by SAP cannot be deleted.
    • Categorization: You can create, edit, and delete different types of categorization. Note that categorization can be created only with allowed namespace, z* and y*.
    • The default categorizations shipped by SAP cannot be deleted.
    • Default Notification: You can assign notification variants created in Alert Consumer Variant Configuration to the monitoring use cases.
    • Default Outbound Integration: You can assign existing outbound integration variants created in Alert Consumer Variant Configuration to the monitoring use cases.
  • Filter options
    On the Open Alert List page, you can filter alerts based on Categorization and Classification.
  • Processor
    For open alerts, you have the option to assign processor or to remove the assigned processor.
  • Recipient Information
    In the Action Logs of an alert, you can view the recipient information.
  • Default views in Alert Reporting page
    On the Alert Reporting page, four views are added. You can view reporting of alerts based on Alerts created by Monitoring Objects (MO) TypesOpen Alerts by MO Types and CategoriesTop 10 Alerts (Open and Confirmed) affecting most MOs, and Top 15 MOs with most Alerts. The default time frame is "7 days" for which the data are displayed. You have the option to create your own custom page and create your own report by adding preferred dimensions and KPIs in Scope Selector for Reporting.
  • Columns
    On the Open Alert List and Alert Search page, new columns are added to the table. The new columns are Alert Categorization, Alert Classification, Current Workmode, Workmode Start Time and Workmode End Time.

 

Further Information