Welcome area
Once logged in you can manage your account and log out from this area.
Login area
You can now see much of our content before logging in. Log in to have complete access to the support portal and its applications.
Easy access to other SAP Portals
Click the dropdown menu for quick access to other SAP portals.
SAP Support Knowledge Search
A single search that covers multiple SAP websites and repositories, such as Sap Notes, SAP KBAs, SAP Community Network Blogs, Discussions, SAP Help Portal documents and more! Everything you need, all in one place.
Most Frequently Used Applications
Based on your feedback, we have identified the most used applications on the SAP Support Portal, and have listed them here for quick and easy access.
Featured Content
See what information other customers are finding useful, which could be of interest to you too. Check back here for frequent updates.
SAP Spotlight News
Important information that we would like to share with you. You can sign up to our newsletter to receive Spotlight News articles via email.
New to SAP Support
Find useful tips and information on how to use the new SAP Support Portal.
Technical Planning
Information that you can use when planning releases or upgrades of your SAP products e.g. end of life for a product’s maintenance within the Product Availability Matrix. This could aid a smooth rollout.
Ever wanted to know which Notes or KBAs solved the most issues for your product? Sign-up to find out.
Follow us on Twitter! Sign up to our twitter handles @SAPSupportCE and @SAP_GSupport.
Note and Knowledge Base Article (KBA) Number
If you know the number of the SAP Note or KBA you want to read, type it in here. This is not a keyword search - use the large search box on the left for keywords.
Continue with the tour
Return to the portal
Exit Tips
All done. Return to the portal
Search for SAP Notes, Knowledge Base Articles and more (About the new SAP ONE Support searchThe SAP ONE Support search is our new search tool, powered by HANA.)
SAP Spotlight News
The New Help Portal is live!  - Global - Mon Feb 20 00:00:00 UTC 2017

Finding SAP user assistance is easier than ever before with the newly designed SAP Help Portal.

Watch the intro video and visit the new SAP Help Portal at https://help.sap.com

Enterprise Support Report - now available for SAP Cloud solutions in SAP One Support Launchpad  - Global - Mon Feb 20 00:00:00 UTC 2017

The new fully automated SAP Enterprise Support Report has been released in the SAP One Support Launchpad.

The Enterprise Support Report can be launched through the Support Report Document tile on the homepage of the SAP One Support Launchpad, and allows customers to generate reports not only for their on-premise landscape but also for the following cloud solutions: 

  • SAP SuccessFactors
  • SAP Business ByDesign
  • SAP Hybris Cloud for Customer
  • SAP S/4HANA Cloud 

The Enterprise Support Report cloud edition provides a simple, integrated and comprehensive overview of support statistics for each individual customer, their incidents, contracts, license compliance, systems and availability, usage, performed maintenance and more. 

SAP ONE Support Expansion Effective January 31, 2017 - Global - Tue Jan 31 00:00:00 UTC 2017

The proven SAP ONE Support program now includes SAP Cloud solutions from Concur, SAP Ariba and SAP Fieldglass and a rich set of new options for hybrid landscape management powered by SAP Solution Manager and the SAP ONE Support Launchpad.  Learn more about the expansion by visiting the SAP ONE Support page.  

SAP Product Support Updates Available via WhatsApp - Global - Thu Jan 12 00:00:00 UTC 2017

Now you can stay up-to-date with SAP Product Support by using WhatsApp. Receive updates on your mobile device.

Chat with your Local Support Center Representative - Global - Thu Dec 08 00:00:00 UTC 2016

Starting December 9th, SAP Support offers chat as a new contact channel for non-technical assistance.

Users of the SAP Support Portal and the SAP ONE Support Launchpad can now also use chat or submit an online form to

  • Inquire about existing incidents
  • Ask questions about SAP ONE Support Launchpad and its applications
  • Get help for S-User queries
  • Request SAP Remote Services

This service is available 24x5 Monday to Friday in English.

Customers can continue to contact their Local Support Center by phone and email.

2017 Release Dates for the SAP Support Applications - Global - Fri Oct 14 00:00:00 UTC 2016

The 2017 release dates for the support applications in the SAP ONE Support Launchpad have been scheduled. While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes Search, incident form, system data administration, and others, may be temporarily unavailable.

News Archive
Enter Note/KBA Number
SAP Support Portal Preview

The next phase of the preview site for the new SAP Support Portal is now available. Learn more about the transition in our SAP Community blog.

SAP Support Portal Survey

In order to improve our products and services, please share with us your personal experience with the SAP Support Portal. The survey will take about 10 minutes of your time, and will be open until March 24th.