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SAP Spotlight News
The New Help Portal is live!  - Global - Mon Feb 20 00:00:00 UTC 2017

Finding SAP user assistance is easier than ever before with the newly designed SAP Help Portal.

Watch the intro video and visit the new SAP Help Portal at https://help.sap.com

Enterprise Support Report - now available for SAP Cloud solutions in SAP One Support Launchpad  - Global - Mon Feb 20 00:00:00 UTC 2017

The new fully automated SAP Enterprise Support Report has been released in the SAP One Support Launchpad.

The Enterprise Support Report can be launched through the Support Report Document tile on the homepage of the SAP One Support Launchpad, and allows customers to generate reports not only for their on-premise landscape but also for the following cloud solutions: 

  • SAP SuccessFactors
  • SAP Business ByDesign
  • SAP Hybris Cloud for Customer
  • SAP S/4HANA Cloud 

The Enterprise Support Report cloud edition provides a simple, integrated and comprehensive overview of support statistics for each individual customer, their incidents, contracts, license compliance, systems and availability, usage, performed maintenance and more. 

SAP ONE Support Expansion Effective January 31, 2017 - Global - Tue Jan 31 00:00:00 UTC 2017

The proven SAP ONE Support program now includes SAP Cloud solutions from Concur, SAP Ariba and SAP Fieldglass and a rich set of new options for hybrid landscape management powered by SAP Solution Manager and the SAP ONE Support Launchpad.  Learn more about the expansion by visiting the SAP ONE Support page.  

SAP Product Support Updates Available via WhatsApp - Global - Thu Jan 12 00:00:00 UTC 2017

Now you can stay up-to-date with SAP Product Support by using WhatsApp. Receive updates on your mobile device.

Chat with your Local Support Center Representative - Global - Thu Dec 08 00:00:00 UTC 2016

Starting December 9th, SAP Support offers chat as a new contact channel for non-technical assistance.

Users of the SAP Support Portal and the SAP ONE Support Launchpad can now also use chat or submit an online form to

  • Inquire about existing incidents
  • Ask questions about SAP ONE Support Launchpad and its applications
  • Get help for S-User queries
  • Request SAP Remote Services

This service is available 24x5 Monday to Friday in English.

Customers can continue to contact their Local Support Center by phone and email.

2017 Release Dates for the SAP Support Applications - Global - Fri Oct 14 00:00:00 UTC 2016

The 2017 release dates for the support applications in the SAP ONE Support Launchpad have been scheduled. While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes Search, incident form, system data administration, and others, may be temporarily unavailable.

News Archive
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SAP Support Portal Preview

The next phase of the preview site for the new SAP Support Portal is now available. Learn more about the transition in our SAP Community blog.

SAP Support Portal Survey

In order to improve our products and services, please share with us your personal experience with the SAP Support Portal. The survey will take about 10 minutes of your time, and will be open until March 24th.