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SAP Spotlight News
Learn how Focused Run hosts all your customers in a central and automated environment  - Global - Fri Mar 24 00:00:00 UTC 2017

Focused Run for SAP Solution Manager fully exploits the benefits of SAP HANA to enable you to support thousands of systems in high volume monitoring cases. So infrastructure limitations in terms of performance, scalability, security, and automation are an issue of the past. Meet our product experts to learn how you can leverage Focused Run to host all your customers in a central, scalable, safe, and automated environment:

Help us improve your experience getting support - Global - Wed Mar 15 00:00:00 UTC 2017

Do you use the SAP Support Portal and the SAP ONE Support Launchpad to solve issues your company faces with its SAP products? If so, we would like to understand your workflow / process in finding these solutions. We would like to set up a one hour phone interview with you, where you can walk us through this process. Please contact us at supportusability@sap.com if you would like to be a part of this study. You can learn more about our usability studies by reading our FAQs.

Please note that SAP NetWeaver 7.0x Java stack maintenance period ends December 31, 2017 (see SAP Note 1648480). - Global - Fri Mar 03 00:00:00 UTC 2017

As described in this blog, using older versions of SAP NetWeaver is not recommended.
Now might be the time to decide about your portal future. For more information.

SAP statement for recent limited availability of the SAP ONE Support Launchpad - Global - Tue Feb 28 00:00:00 UTC 2017

We are following up on customer reports regarding service interruptions and slow application performance over the last couple of weeks, which led to several service disruptions impacting access to the SAP ONE Support Launchpad on February 16th, 22nd & 23rd. Read more.

The New Help Portal is live!  - Global - Mon Feb 20 00:00:00 UTC 2017

Finding SAP user assistance is easier than ever before with the newly designed SAP Help Portal.

Watch the intro video and visit the new SAP Help Portal at https://help.sap.com

Enterprise Support Report - now available for SAP Cloud solutions in SAP One Support Launchpad  - Global - Wed Feb 15 00:00:00 UTC 2017

The new fully automated SAP Enterprise Support Report has been released in the SAP One Support Launchpad.

The Enterprise Support Report can be launched through the Support Report Document tile on the homepage of the SAP One Support Launchpad, and allows customers to generate reports not only for their on-premise landscape but also for the following cloud solutions: 

  • SAP SuccessFactors
  • SAP Business ByDesign
  • SAP Hybris Cloud for Customer
  • SAP S/4HANA Cloud 

The Enterprise Support Report cloud edition provides a simple, integrated and comprehensive overview of support statistics for each individual customer, their incidents, contracts, license compliance, systems and availability, usage, performed maintenance and more.  

*Note: Please note that the required authorization for this new functionality is not available per default for the Cloud Super Admins and has to be requested via a ticket in SAP ONE Support Launchpad using the component XX-XER-SAPSMP-LAUNCH. For more convenient access, we plan to extend the Cloud Super Admin profile with the required authorization.  

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