Focused Run for SAP Solution Manager fully exploits the benefits of SAP HANA to enable you to support thousands of systems in high volume monitoring cases. So infrastructure limitations in terms of performance, scalability, security, and automation are an issue of the past. Meet our product experts to learn how you can leverage Focused Run to host all your customers in a central, scalable, safe, and automated environment:
Do you use the SAP Support Portal and the SAP ONE Support Launchpad to solve issues your company faces with its SAP products? If so, we would like to understand your workflow / process in finding these solutions. We would like to set up a one hour phone interview with you, where you can walk us through this process. Please contact us at firstname.lastname@example.org if you would like to be a part of this study. You can learn more about our usability studies by reading our FAQs.
We are following up on customer reports regarding service interruptions and slow application performance over the last couple of weeks, which led to several service disruptions impacting access to the SAP ONE Support Launchpad on February 16th, 22nd & 23rd. Read more.
The new fully automated SAP Enterprise Support Report has been released in the SAP One Support Launchpad.
The Enterprise Support Report can be launched through the Support Report Document tile on the homepage of the SAP One Support Launchpad, and allows customers to generate reports not only for their on-premise landscape but also for the following cloud solutions:
- SAP SuccessFactors
- SAP Business ByDesign
- SAP Hybris Cloud for Customer
- SAP S/4HANA Cloud
The Enterprise Support Report cloud edition provides a simple, integrated and comprehensive overview of support statistics for each individual customer, their incidents, contracts, license compliance, systems and availability, usage, performed maintenance and more.
*Note: Please note that the required authorization for this new functionality is not available per default for the Cloud Super Admins and has to be requested via a ticket in SAP ONE Support Launchpad using the component XX-XER-SAPSMP-LAUNCH. For more convenient access, we plan to extend the Cloud Super Admin profile with the required authorization.
Thank you for all your repsonses in the 2016 SAP Support Portal survey.
The survey is now closed.