Welcome area
Once logged in you can manage your account and log out from this area.
Login area
You can now see much of our content before logging in. Log in to have complete access to the support portal and its applications.
Easy access to other SAP Portals
Click the dropdown menu for quick access to other SAP portals.
SAP Support Knowledge Search
A single search that covers multiple SAP websites and repositories, such as Sap Notes, SAP KBAs, SAP Community Network Blogs, Discussions, SAP Help Portal documents and more! Everything you need, all in one place.
Most Frequently Used Applications
Based on your feedback, we have identified the most used applications on the SAP Support Portal, and have listed them here for quick and easy access.
Featured Content
See what information other customers are finding useful, which could be of interest to you too. Check back here for frequent updates.
SAP Spotlight News
Important information that we would like to share with you. You can sign up to our newsletter to receive Spotlight News articles via email.
New to SAP Support
Find useful tips and information on how to use the new SAP Support Portal.
Technical Planning
Information that you can use when planning releases or upgrades of your SAP products e.g. end of life for a product’s maintenance within the Product Availability Matrix. This could aid a smooth rollout.
Notifications
Ever wanted to know which Notes or KBAs solved the most issues for your product? Sign-up to find out.
Twitter
Follow us on Twitter! Sign up to our twitter handles @SAPSupportCE and @SAP_GSupport.
Note and Knowledge Base Article (KBA) Number
If you know the number of the SAP Note or KBA you want to read, type it in here. This is not a keyword search - use the large search box on the left for keywords.
Continue with the tour
Next
Return to the portal
Exit Tips
All done. Return to the portal
Finish
Search for SAP Notes, Knowledge Base Articles and more (About the new SAP ONE Support searchThe SAP ONE Support search is our new search tool, powered by HANA.)
SAP Spotlight News
Chat with your Local Support Center Representative - Global - Thu Dec 08 00:00:00 UTC 2016

Starting December 8th at 13:00 CET, SAP Support offers chat as a new contact channel for non-technical assistance. Users of the SAP ONE Support Launchpad can now also use chat or submit an online form to

  • Enquire about existing incidents
  • Ask questions about SAP One Support Launchpad and its applications
  • Get help for S-User queries
  • Request SAP Remote Services

This service is available 24x5 Monday to Friday in English.

Customers can continue to contact their Local Support Center by phone and email.

What Every Customer Should Know about SAP Support - Global - Mon Oct 24 00:00:00 UTC 2016

How do you get the most out of your investments in SAP Support? Learn how to leverage the services and tools available through your support investment in SAP to enhance your current landscapes and optimize your upcoming projects. For more click here...

2017 Release Dates for the SAP Support Applications - Global - Fri Oct 14 00:00:00 UTC 2016

The 2017 release dates for the support applications in the SAP ONE Support Launchpad have been scheduled. While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes Search, incident form, system data administration, and others, may be temporarily unavailable.

SAP Enterprise Support Value Maps Win Prestigious 2016 Brandon Hall Excellence Award - Global - Tue Sep 27 00:00:00 UTC 2016

The SAP Enterprise Support value maps program, powered by SAP Enterprise Support Academy, won a coveted Brandon Hall Group silver award for excellence in the Best Advance in Creating an Extended Enterprise Learning Program category.
This industry recognition is a strong testimony that value maps help our customers to drive digital transformation, unlock business value and realize measurable benefits.
Learn more about SAP Enterprise Support value maps

Important Information: Review Your S-user ID Profile - Global - Wed Sep 14 00:00:00 UTC 2016

The SAP ONE Support Launchpad now features additional fields, e.g. for your mobile phone number. Have you recently checked your contact information?

The new SAP Solution Manager 7.2 is out now! - Global - Wed Aug 24 00:00:00 UTC 2016

We are happy to announce the general availability of SAP Solution Manager 7.2. Read the SCN blog for all rollout details.

 

News Archive
Enter Note/KBA Number
SAP Support Portal Preview

The preview site for the new SAP Support Portal is now available. Learn more about the transition in our SAP Community blog.