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SAP Spotlight News
Chat with your Local Support Center Representative - Global - Thu Dec 08 00:00:00 UTC 2016

Starting December 8th at 13:00 CET, SAP Support offers chat as a new contact channel for non-technical assistance. Users of the SAP ONE Support Launchpad can now also use chat or submit an online form to

  • Enquire about existing incidents
  • Ask questions about SAP One Support Launchpad and its applications
  • Get help for S-User queries
  • Request SAP Remote Services

This service is available 24x5 Monday to Friday in English.

Customers can continue to contact their Local Support Center by phone and email.

What Every Customer Should Know about SAP Support - Global - Mon Oct 24 00:00:00 UTC 2016

How do you get the most out of your investments in SAP Support? Learn how to leverage the services and tools available through your support investment in SAP to enhance your current landscapes and optimize your upcoming projects. For more click here...

2017 Release Dates for the SAP Support Applications - Global - Fri Oct 14 00:00:00 UTC 2016

The 2017 release dates for the support applications in the SAP ONE Support Launchpad have been scheduled. While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes Search, incident form, system data administration, and others, may be temporarily unavailable.

SAP Enterprise Support Value Maps Win Prestigious 2016 Brandon Hall Excellence Award - Global - Tue Sep 27 00:00:00 UTC 2016

The SAP Enterprise Support value maps program, powered by SAP Enterprise Support Academy, won a coveted Brandon Hall Group silver award for excellence in the Best Advance in Creating an Extended Enterprise Learning Program category.
This industry recognition is a strong testimony that value maps help our customers to drive digital transformation, unlock business value and realize measurable benefits.
Learn more about SAP Enterprise Support value maps

Important Information: Review Your S-user ID Profile - Global - Wed Sep 14 00:00:00 UTC 2016

The SAP ONE Support Launchpad now features additional fields, e.g. for your mobile phone number. Have you recently checked your contact information?

The new SAP Solution Manager 7.2 is out now! - Global - Wed Aug 24 00:00:00 UTC 2016

We are happy to announce the general availability of SAP Solution Manager 7.2. Read the SCN blog for all rollout details.


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SAP Support Portal Preview

The preview site for the new SAP Support Portal is now available. Learn more about the transition in our SAP Community blog.