Starting December 8th at 13:00 CET, SAP Support offers chat as a new contact channel for non-technical assistance. Users of the SAP ONE Support Launchpad can now also use chat or submit an online form to
- Enquire about existing incidents
- Ask questions about SAP One Support Launchpad and its applications
- Get help for S-User queries
- Request SAP Remote Services
This service is available 24x5 Monday to Friday in English.
Customers can continue to contact their Local Support Center by phone and email.
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The 2017 release dates for the support applications in the SAP ONE Support Launchpad have been scheduled. While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes Search, incident form, system data administration, and others, may be temporarily unavailable.
The SAP Enterprise Support value maps program, powered by SAP Enterprise Support Academy, won a coveted Brandon Hall Group silver award for excellence in the Best Advance in Creating an Extended Enterprise Learning Program category.
This industry recognition is a strong testimony that value maps help our customers to drive digital transformation, unlock business value and realize measurable benefits.
Learn more about SAP Enterprise Support value maps
The SAP ONE Support Launchpad now features additional fields, e.g. for your mobile phone number. Have you recently checked your contact information?