Support by Product FAQs

Support by Product FAQs

Review answers to commonly asked questions about the support by product pages, which make it easy for you to find support-related information about product versions at a glance, eliminating the need to search numerous SAP web sites to find content for your products.

Access the Support by Product pages

Support by product pages make it easy for you to find support-related information about product versions at a glance, eliminating the need to search numerous SAP web sites to find content for your products.

On the SAP Support Portal, support by product pages consolidate SAP Knowledge Base Articles (KBAs) that are available without a login and previews of KBAs that do require a login, product documentation, Guided Answers, and blogs and questions from the SAP Community. In the SAP ONE Support Launchpad, product pages also include release information like maintenance dates, software downloads, and systems (if available). 

Select Products from the main navigation in the SAP Support Portal. This will bring up an A-Z list of featured SAP products.

In the launchpad, customers with an S-user ID can add a new My Products tile from the tile catalog to their homepage and save the products they are interested in, further personalizing their launchpad experience with the products they are using.

In the SAP Support Portal, support by product pages contain:

  • Public or preview SAP Knowledge Base Articles
  • Product documentation
  • Guided Answers
  • SAP Community blogs & questions
  • Featured Content – published by SAP product support experts – that may contain links to support tools, newsletters, troubleshooting tips and other resources

Each product page in the SAP Support Portal links to the SAP ONE Support Launchpad version of that product page. For logged in customers, these launchpad pages also contain: 

  • Complete SAP Knowledge Base Articles
  • Release information from the Product Availability Matrix
  • Software downloads
  • Information about your systems, if available

Support by product pages in the launchpad require an S-user ID, while support by product pages in the portal do not require any login.

We are featuring approximately 240 product versions in the SAP Support Portal. The SAP ONE Support Launchpad contains more than 2,000 product version pages. Please log in to the launchpad and find your product there.

Concur, Ariba, and Fieldglass products are not included at this time.

SAP Notes are not directly assigned to products or product versions. We plan to offer product-related SAP Notes in a future release.

Through PAM, SAP shares information about SAP software releases: release types, maintenance durations, planned availability, and upgrade paths. The PAM also offers information about platform availability, including database and operating systems. So, it is in particular important in the evaluation, implementation, and upgrade phases.

Support by product pages help you during the operations phase of your product: They address common issues that might otherwise require you to reach out to SAP Support for assistance.

Please use the Portal Feedback function, from the Contact Us menu here in the portal, or the Share Your Feedback link in the launchpad.