Partners play an important role in the SAP ecosystem. The quality and added value of support processes are increased by integrating partners. A number of different types of partners provide a very diverse range of services for SAP solutions, from sales and support of SAP software and own-brand software products, to implementing and managing SAP solutions and providing SAP services. Partners must have access to the SAP global support backbone to enable them to be incorporated into SAP support processes.
Channel Partners (VAR), hosting Partners, and Customer Centers of Expertise (CCoEs) of large enterprises are using SAP Solution Manager to provide first and second-level support to their customers.
The products from software partners are integrated into the customer's SAP Solution Manager, to enable the joint customer to operate a business-critical solution encompassing both SAP and partner products.
In this area, partners get all information on how to integrate into the SAP Global Support Backbone with SAP Solution Manager.