Schedule an Expert offers a new way to connect and share your screen if needed with an SAP Support engineer in a live, one-on-one 30-minute call. The main benefit of using it is that it will contribute to a much quicker resolution compared to an average Low/Medium incident.
SAP Schedule an Expert won the 2018 TSIA Star Award in the best practices category.
In this two-minute video, understand how to use the Schedule an Expert functionality to book a session related to your open incidents.
In this two-minute video, get an introduction to Schedule an Expert. Understand how to use it to open new incident, and how to book a session.
Check the list to see if your product is supported by the Schedule an Expert functionality. On top of the Business Suite, more than 35 new product areas spanning 11 categories were added for SAP Netweaver, SAP Cloud Platform, SAP Solution Manager, Enterprise Performance Management, Product Lifecycle Management, and Sales and Distribution solutions. And the list is growing.
With this SAP Enterprise Support Meet-the-Expert session, you get advanced knowledge about Schedule an Expert. You will require an S-User and must be an SAP Enterprise Support customer to access this content.
The scheduled appointments require a three-days notice to allow engineers to prepare for the session. Tell us your support-related question, and the product area that you want to discuss. We'll find an available expert to assist you, at a time of your choice. Sessions are available on a first-come, first-served basis.
Do you want to know more about the SAP ONE Support Launchpad? Go here.
Do you want to learn more about SAP Expert Chat function included in the SAP ONE Support Launchpad? Go here.
You can see SAP Knowledge Base Article 2482688 for detailed steps on how to get started. Alternatively, follow the easy steps above.