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Business Continuity during COVID-19 Crisis

During this exceptional situation, your organization may experience a pick of activities; you may be concerned regarding overall health of your SAP System and/or potential technical disruption due to high volumes and possible system instability.

In this case, we would like to bring your attention to SAP Support services, which can help you optimize your business performances and maintain business continuity.

What is it?

Some of the objectives fulfilled by this bundle are:

  • Mitigation of business risks and disruption
  • Support to maintain continuity of the essential business processes and IT operations
  • Supply chain security and order fulfillment

Possible triggers:

  • Recent performance peaks
  • Increased volume, load or transaction times
  • Unusual CPU/Memory bottlenecks
  • Unusual trends in SAP EarlyWatch Alerts business key figures section

Ways to fix

Leverage and use the services included in your SAP Enterprise Support agreement to improve the situation:

  1. Start with a Continuous Quality Check EarlyWatch Check service if you need help analyzing components of your SAP Systems. This will help identify deeper dive areas and potential value added Continuous Quality Checks*
  2. Understand and monitor current status of your core business processes using SAP Solution Manager tools
  3. Learn to create your own Data Volume Management analysis report to monitor increased volume and analyse your Data Volume Management strategies
  4. If your triggers point to overall system performance degradation, follow the recommendations at Business Process Performance

Develop a long term strategy

Collaborate with SAP experts to improve your business processes. For this, click on the "Sign up" button below to join SAP Enterprise Support value maps* - an empowerment and support program which will guide you through the knowledge, skills, and services needed to address your business challenges.

Choose the value maps of your interest from the list on the tab “Explore Value Maps”. Request a call to interact with SAP experts to help you get started.

*It's necessary to have an S-User and to be registered to the SAP Learning Hub to access this content.

*It is necessary to have an S-User and to be registered to the SAP Learning Hub to access this content.