Through the Product Availability Matrix (PAM), we regularly publish information about SAP Contact Center releases: release types, maintenance durations, planned availability, and upgrade paths. The PAM also offers information about platform availability, including database platform and operating systems.
The "Blv tool" is a lightweight log reading tool specially designed to troubleshoot SAP Contact Center issues. This tool can also be used to read any other types of logs. See SAP Community Blog “Tips for using BLV (BCM Log Viewer)” for more details.
Before submitting an incident to SAP please review the following:
When setting the log level, use the "Logging Configuration Wizard" in Infrastructure Administrator "IA".