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  • 2654164 - What to consider before opening a Support Incident for SAP Cloud Platform
  • Support Components for SAP Cloud Platform -  SAP Note 1888290

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Top KBAs

  • 2501986 - Authentication errors when using the Neo console client
  • 2627538 - Does SAP Cloud Platform support IdP-initialed SSO?
  • 2704072 - Is it possible to have more than one Application Identity Provider configured on the SAP Cloud Platform
  • 2770388 - Is it possible to use SAP ID Service and custom Identity Providers on SAP Cloud Platform Neo?
  • 2773752 - How to assign users to roles on SAP Cloud Platform Neo?
  • 2741353 - Missing Security menu in SAP Cloud Platform Cloud Foundry Cockpit

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Top 5 KBA'S:

2717906 - Identity Provisioning Service - Standalone, Bundled and Trial account Difference and Activation Process

2708743 - Users Provisioned from (Identity Provisioning Service) to (Identity Authentication Service) Cannot Log On

2708715 - Can't Enable a Disabled System In Identity Provisioning Service

2708658 - Scheduled Jobs Aren't Running In Identity Provisioning Service

2618167 - Identity Provision Service tile missing in SAP Cloud Platform

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Top 5 KBA'S:

  • 2517844 - Customer did not receive the credentials to access an SAP Identity Authentication tenant
  • 2424064 - Cannot login to admin console of custom Identity Authentication tenant with S-user
  • 2461862 - Collecting SAML traces with Chrome or FireFox
  • 2570572 - How to Add Administrators for your custom tenant by yourself
  • 2548199 - Cannot enable the Identity Authentication service on SAP Cloud Platform