IMPORTANT ANNOUNCEMENT:

• Feature Pack 16 is now available for public release! - see "What's New in SAP Contact Center"
  • Check out the new:     
    • Communication Panel
    • Supervisor Dashboard
    • E-mail Integration with C4C
    • Visitor Chat
  • Feature Pack 16 Patch 1 to address new issues found (we are working hard to release this patch soon!)
    • The Infrastructure Administrator has a bug when the 64bit version is used. The defect causes parameters to not be saved correctly causing problems. It is recommended to use the 32bit version instead until the fix is released.
    • Additional hotfixes will be included in the above release as well.
    • Check the "SAP Contact Center Related SAP Notes and Hotfixes" for the latest information on the release of said patch.
• Need to upgrade? 
  • It is highly recommended to check the "SAP Contact Center Upgrade Guide" as a starting point (must be logged on to the SAP Help Portal to access content). The most used sections in the guide refer to:
    • Performing "backups" of the current implementation
    • Ensuring all "prerequisites" are installed and
    • The procedures "Installing Support Packages and Hotfixes"
  • Upgrading from lower 7.0.* releases to the latest? (high-level overview), refer to KBA 2912515
  • Updated prerequisite versions:
    • Microsoft Visual C++ Redistributable for Visual Studio 2019, both 32-bit and 64-bit version is needed on every server
    • Microsoft .NET Framework, version 4.8 or later, full package needed on Reporting Database Server, Chat Portal Server and Integration Interfaces server, Migration Tool.
    • As per FP16, there is a new requirement to upgrade Python. Please refer to the following notes for more details:
      • SAP Note 2912069
      • SAP Note 2910694
• End of Basic Authentication when connecting to IMAP (in Exchange Online). See SAP Note 2926469