Through the Product Availability Matrix (PAM), we regularly publish information about SAP Contact Center releases: release types, maintenance durations, planned availability, and upgrade paths. The PAM also offers information about platform availability, including database platform and operating systems.


  • Feature Pack 14 is now available for public release! - SAP Note 2781677
  • Check out the new "Communication Panel"
  • Because of new EU GDPR changes, all companies that serve EU residents are highly recommended to upgrade to Feature Pack 12. Please refer to the below SAP Notes:
  • Contact Center joins the SAP Customer Connect Program! Get connected to have your say. See KBA 2666452  for more information.

Support Packs and Hot Fixes



The "Blv tool" is a lightweight log reading tool specially designed to troubleshoot SAP Contact Center issues. This tool can also be used to read any other types of logs. See SAP Community Blog “Tips for using BLV (BCM Log Viewer)” for more details.

  • Before submitting an incident to SAP please check the following:

Related Pages:

Video Tutorials:

Planning Documentation:

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