Update of the SAP Support Backbone - Customer action required!

SAP's Support Backbone Switch-over entered its final phase on 8 January 2020. If you have not yet done so, connect to the new data exchange infrastructure between SAP and customer systems by following our Support Backbone Update Checklists (for SAP Solution Manager systems) and Guide (for non SAP Solution Manager systems).

In particular, SAP will commence closing its remaining proprietary RFC communication channel for automated data exchange between customer systems and SAP's Support Backbone (“SAPOSS”) as of July 2020. Find more details in KBA 2923799.

You can find the latest information at:

  • KBA 2923799 - Final Shutdown of RFC Connections From Customer Systems to SAP
  • KBA 2874259 - First Aid Kit for Problems Related to SAP's Support Backbone Switch-Over Starting on 8 January 2020
  • KBA 2880840 - Known issues in SAP Solution Manager 7.2 after the change in Support Backbone starting January 2020

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Related Pages

SAP Help Portal

SAP Solution Manager offers the following for agile application lifecycle management: 

 

Most Recommended KBAs and SAP Notes:         

  • SOLMAN_SETUP in Solution Manager 7.2 - Responsibility of individual steps and helpful notes or KBAs - KBA 2113602
  • SOLMAN_SETUP is not working properly after an SP Upgrade - KBA 2506572
  • Solution Manager 7.2: Roles and Authorizations Corrections as of SP01 and higher - SAP Note 2250709
  • Authorizations for RFC users as of SAP Solution Manager 7.2 SP02 - SAP Note 2257213

Most Recommended Guided Answers:

Most Recommended Wiki Pages:    

Other Recommended Pages:

 

Most Recommended KBAs:

  • How to troubleshoot error "cannot connect to service sapstartsrv" in Solution manager 7.2 - KBA 2348537 
  • How to troubleshoot Notification issues in Technical Monitoring - KBA 2219816
  • How to Troubleshoot Grey HANA Metrics in Technical Monitoring - SAP Solution Manager - KBA 2264627
  • How to troubleshoot if all metrics are grey in System Monitoring - KBA 1819848
  • How to troubleshoot Introscope Metrics (Enterprise Manager) in Solution Manager Technical Monitoring - KBA 2178457
  • Incorrect Status in System Monitoring UI for Database Availability metrics in Solution Manager 7.2 - KBA 2539322
  • Troubleshooting steps for blank screen in Monitoring UI's - KBA 2541780
  • Scope Selection does not work in several applications after upgrading to Solution Manager 7.2 SP07 - KBA 2652988
  • How to analyze/increase the Extractor Framework performance/throughput - KBA 2501031 

Most Recommended Wiki Pages:

Other Recommended Pages:

 

Most Recommended KBAs and SAP Notes:

  • Availability of Business Process Monitoring - SAP Note 521820
  • BPMon in SAP Solution Manager – prerequisites - SAP Note 784752
  • No alerts on Business Process Monitoring on MAI for your monitoring object(s) - KBA 2488530 
  • BPM configuration after upgrade to 7.2 - KBA 2501155 
  • Additional Documentation for Migration of Business Process Monitoring from Solution Manager 7.1 to 7.2 - KBA 2479346 
  • BPMon: How to test & execute data collection manually in ST13: TBI_REPORTS - KBA 2197502
  • Business Process Improvement: required SAP Notes for SAP Solution Manager 7.2 SP03 or higher - KBA 2324106
  • No data in Business Process Analytics when using Business Process Monitoring on MAI - KBA 2489324
  • How to Delete and Rebuild the AKF Repository for Key Figures in Solution Manager - KBA 2166134

Most Recommended Wiki Pages:

Other Recommended Pages:

 

Most Recommended KBAs:         

  • SAP Solution Manager 7.20 Custom attributes - FAQs for advanced users - KBA 2549970
  • How to exclude Application Component Hierarchy (ACH) components from library generation in Solution Manager 7.2 - KBA 2619453
  • Opening documents in SOLDOC using HTTPS - KBA 2446933
  • How to enter Fiori Apps in the library of the Solution Documentation UI in SAP Solution Manager 7.20 - KBA 2581417
  • "Advanced search" in Solution Documentation does not all have a value help on all search fields - KBA 2579536
  • Keyword functionality was changed from SAP Solution Manager 7.10 to SAP Solution Manager 7.20 - KBA 2578693
  • FAQ: How to handle issues with the (embedded) search functionality in the context of Solution Documentation - SAP Note 2608454 
  • Collective Note for Graphical Editor corrections in SAP Solution Manager 7.2 - SAP Note 2360123
  • Document Link is not working in SOLDOC - Blank Page is opened - SAP Note 2360123

Most Recommended Wiki Pages:    

 

Most Recommended KBAs:         

  • SAP Solution Manager 7.2 - Test Suite  Wiki – URL - KBA 2426264
  • Availability and Roadmap for SAP Products relevant for integration with HP ALM - KBA 2420534
  • CBTA - Supported Executable Objects in SAP Solution Manager - KBA 2417760
  • No Relevant Maintenance Planner transaction found - KBA 2465838
  • CBTA Script Links to ECATT test profile - KBA 2434128
  • What has changed in the process for creating a test script/configuration between SAP Solution Manager 7.1 and 7.2 - KBA 2554923

Most Recommended Wiki Pages:    

Other Recommended Pages:

 

Most Recommended KBAs and SAP Notes:       

 

Most Recommended KBAs:

  • How to handle your Z transaction types after the upgrade to 7.2 - KBA 2394599
  • How to analyze errors when changing the status of a ChaRM document - KBA 1820635
  • Where to find information on new embedded search feature - Solution Manager - KBA 2448759

Most Recommended Wiki Pages:

Other Recommended Pages:

 

Most Recommended KBAs:

  • Duplicated IBases - how to clean up - KBA 2012029
  • Where to find information on new embedded search feature - Solution Manager - KBA 2448759
  • Fiori tiles for IT Service and Change Management Dashboard never load - Solution Manager - KBA 2384798    

Most Recommended Wiki Pages:

 

Most Recommended KBAs and SAP Notes:         

  • How to create the perfect incident for Solution Manager Custom Code Management - KBA 2252359
  • Technical Preparation for Custom Code Management - SAP Note 1906451
  • 7.2 CCM Master Note - How to implement correctly - KBA 2482431
  • UPL extractor cannot be activated on <System> and <Client>" in Solution Manager 7.2 - KBA 2537164

Recommended Articles:

Most Recommended Pages:    

Other Recommended Pages:

  • Lifecycle Management Value Map
    • Request access to join a Value Map if you are not already a member, click here and then in Sign Up
    • Access Value Maps you are already registered for, click here and then in Access Value Map

Video Tutorials:

Administration of Service Connections with Solution Manager (SVC)

Most Recommended KBAs and SAP Notes:

  • Synchronization of system data with the SAP Support Portal in Solution Manager 7.2 SP05 and later - SAP Note 2408453
  • Batch Job REFRESH_ADMIN_DATA _FROM _SUPPORT in Solution Manager 7.2 - SAP Note 2182476
  • Setting steps for Multi-customer scenario in Solution Manager 7.1 or 7.2 up to SP04 - KBA 2297876
  • Setting steps for Multi-customer scenario in Solution Manager 7.2 SP05 or higher - KBA 2499200

 

Most Recommended KBAs and SAP Notes:

  • Root Cause Analysis in SAP Solution Manager 7.2 - KBA 2248724
  • CA Introscope Enterprise Manager compatibility in Solution Manager 7.1 / 7.2 - KBA 2560977

Recommended Guided Answers:

Most Recommended Solution Manager 7.2 Expert Portal:

Most Recommended Wiki Pages:

 

Most Recommended KBAs and SAP Notes:

  • How to setup/configure EWA reports on a Solution Manager 7.1 or 7.2 system - KBA 1907383
  • How to create an Ad Hoc EarlyWatch Alert in SAP Solution Manager 7.1 [Video] - KBA 2131244 
  • How to create an Ad Hoc EarlyWatch Alert SAP - Solution Manager 7.2 - KBA 2357073 
  • EWA sessions are showing with Red Flag or session overdue - KBA 1769513
  • EWA is rated Grey - Refer to Summary of Grey EWA Rated Reports - KBA 1824881 
  • SAPSQL_ARRAY_INSERT_DUPREC dump in AGS_UPDATE when applying updates  - KBA 1835575 
  • When should I refresh the Service Definitions (t-code SDCCN) - KBA 1765141
  • How to resolve Syntax Errors shown when generating an EWA report? - KBA 2285891 
  • SM:EXEC SERVICES is taking a long time to complete - KBA 1817223
  • EarlyWatch Alerts (EWA) reports in Solution Manager 7.1 not being sent by email - KBA 1826552 
  • How to Register Systems and Solutions at SAP: A Troubleshooting Guide - SM 7.1 - KBA 1794131
  • How to Register Systems at SAP: A Troubleshooting Guide - SM7.2 - KBA 2420204 
  • Technical prerequisites for service delivery in SAP Solution Manager 7.2 - KBA 2253047

Most Recommended Guided Answers:   

Most Recommended Wiki Pages:

  • How to handle your Z transaction types after the upgrade to 7.2 - KBA 2394599
  • How to analyze errors when changing the status of a ChaRM document - KBA 1820635               
  • How to analyze issues when trying to close a ChaRM maintenance cycle - KBA 1832160     
  • How to handle your Z transaction types after the upgrade to 7.2 - KBA 2394599
  • How to analyze errors when changing the status of a ChaRM document - KBA 1820635               
  • How to analyze issues when trying to close a ChaRM maintenance cycle - KBA 1832160     

 

Most Recommended KBAs and SAP Notes:         

  • How to create the perfect DVM incident for Solution Manager- Data Volume Management - KBA 2278089
  • Data Volume Management: Central Preparation Note - SAP Note 1159758
  • "No EWA session found for the system<SID> and client<CLIENT>" error in Data Volume Management - KBA
    2284481
  • Switch of DVM Size extractor to DBACockpit based DBCON Extractor - KBA 2377903
  • Roles/Authorisations Needed for DVM workcenter 7.1 and 7.2 - KBA 2378312
  • DVM Chapter of EWA report does not work for BW systems - KBA 2472304

 

Most Recommended Pages:    

 

Other Recommended Pages:

  • Data Volume Management Value Map
    • Request access to join a Value Map if you are not already a member, click here and then in Sign Up
    • Access Value Maps you are already registered for, click here and then in Access Value Map

Video Tutorials: