Most Recommended KBAs and SAP Notes:         

• SOLMAN_SETUP in Solution Manager 7.2 - Responsibility of individual steps and helpful notes or KBAs - KBA 2113602
• SOLMAN_SETUP is not working properly after an SP Upgrade - KBA 2506572
• Solution Manager 7.2: Roles and Authorizations Corrections as of SP01 and higher - SAP Note 2250709
• Authorizations for RFC users as of SAP Solution Manager 7.2 SP02 - SAP Note 2257213

Most Recommended Guided Answers:

• Solution Manager 7.2 Setup and Configuration Troubleshooting Guide       
• Support Hub Connectivity configuration in Solution Manager 7.2 SP05 or higher

Most Recommended Wiki Pages:    

• How to configure Step ‘Support Hub Connectivity' in Solution Manager 7.2 system up to SP04
• How to configure Step ‘Support Hub Connectivity' in Solution Manager 7.2 system as of SP05
• Maintenance of Product in the System Landscape

Other Recommended Pages:

• Lifecycle Management Value Map
  • Request access to join a Value Map if you are not already a member Sign Up
  • Access Value Maps you are already registered for Access Value Map

Most Recommended KBAs:

• How to troubleshoot Notification issues in Technical Monitoring - KBA 2219816
• How to Troubleshoot Grey HANA Metrics in Technical Monitoring - SAP Solution Manager - KBA 2264627
• How to troubleshoot if all metrics are grey in System Monitoring - KBA 1819848
• How to troubleshoot Introscope Metrics (Enterprise Manager) in Solution Manager Technical Monitoring - KBA 2178457
• Incorrect Status in System Monitoring UI for Database Availability metrics in Solution Manager 7.2 - KBA 2539322
• Troubleshooting steps for blank screen in Monitoring UI's - KBA 2541780
• Scope Selection does not work in several applications after upgrading to Solution Manager 7.2 SP07 - KBA 2652988

Most Recommended Wiki Pages:

• System Monitoring Wiki Page

Other Recommended Pages:

• Lifecycle Management Value Map
  • Request access to join a Value Map if you are not already a member Sign Up
  • Access Value Maps you are already registered for Access Value Map

Most Recommended KBAs:         

• SAP Solution Manager 7.20 Custom attributes - FAQs for advanced users - KBA 2549970
• How to exclude Application Component Hierarchy (ACH) components from library generation in Solution Manager 7.2 - KBA 2619453
• Opening documents in SOLDOC using HTTPS - KBA 2446933
• How to enter Fiori Apps in the library of the Solution Documentation UI in SAP Solution Manager 7.20 - KBA 2581417
• "Advanced search" in Solution Documentation does not all have a value help on all search fields - KBA 2579536
• Keyword functionality was changed from SAP Solution Manager 7.10 to SAP Solution Manager 7.20 - KBA 2578693
• FAQ: How to handle issues with the (embedded) search functionality in the context of Solution Documentation - SAP Note 2608454 
• Collective Note for Graphical Editor corrections in SAP Solution Manager 7.2 - SAP Note 2360123
• Document Link is not working in SOLDOC - Blank Page is opened - SAP Note 2360123

Most Recommended Wiki Pages:    

• Process Management

Most Recommended KBAs:         

• SAP Solution Manager 7.2 - Test Suite  Wiki – URL - KBA 2426264
• Availability and Roadmap for SAP Products relevant for integration with HP ALM - KBA 2420534
• CBTA - Supported Executable Objects in SAP Solution Manager - KBA 2417760
• No Relevant Maintenance Planner transaction found - KBA 2465838
• CBTA Script Links to ECATT test profile - KBA 2434128
• What has changed in the process for creating a test script/configuration between SAP Solution Manager 7.1 and 7.2 - KBA 2554923

Most Recommended Wiki Pages:    

• Test Suite Wiki Page

Other Recommended Pages:

• Lifecycle Management Value Map
  • Request access to join a Value Map if you are not already a member Sign Up
  • Access Value Maps you are already registered for Access Value Map

Most Recommended KBAs and SAP Notes:       

• Overview of the SLD Data Suppliers of Technical Systems - SAP Note 1869701
• Check if SAP CR Content is corrupt in LMDB or SLD - SAP Note 1939864
• Data Supplier Processing in SAP Solution Manager 7.2 in LMDB - SAP Note 2183995
• Troubleshooting Transport Domain not found in LMDB - KBA 2475429

Most Recommended KBAs:

• How to handle your Z transaction types after the upgrade to 7.2 - KBA 2394599
• How to analyze errors when changing the status of a ChaRM document - KBA 1820635
• Where to find information on new embedded search feature - Solution Manager - KBA 2448759

Most Recommended Wiki Pages:

• Change Request Management Troubleshooting Homepage
• SAP Solution Manager 7.2 - Change Request Management: Usual questions and known errors 
• ITSM Wiki - IT Service Management and ChaRM Wiki Homepage

Other Recommended Pages:

• Lifecycle Management Value Map
  • Request access to join a Value Map if you are not already a member Sign Up
  • Access Value Maps  you are already registered for Access Value Map

Most Recommended KBAs:

• Duplicated IBases - how to clean up - KBA 2012029
• Where to find information on new embedded search feature - Solution Manager - KBA 2448759
• Fiori tiles for IT Service and Change Management Dashboard never load - Solution Manager - KBA 2384798    

Most Recommended Wiki Pages:

• IT Service Management Troubleshooting Homepage
• SAP Solution Manager 7.2 - IT Service Management: Usual questions and known errors 
• ITSM Wiki - IT Service Management and ChaRM Wiki Homepage

Most Recommended KBAs and SAP Notes:         

• How to create the perfect incident for Solution Manager Custom Code Management - KBA 2252359
• Technical Preparation for Custom Code Management - SAP Note 1906451
• 7.2 CCM Master Note - How to implement correctly - KBA 2482431
  
• UPL extractor cannot be activated on <System> and <Client>" in Solution Manager 7.2 - KBA 2537164

Recommended Articles:

• Solution Manager 7.1 SP12-14 - Working with CCLM
• Solution Manager 7.2 SP5+ - Working with CCLM

Most Recommended Pages:    

• CCM Community Wiki Page

Other Recommended Pages:

• Lifecycle Management Value Map
  • Request access to join a Value Map if you are not already a member Sign Up
  • Access Value Maps you are already registered for Access Value Map

Video Tutorials:

• Custom Code Migration in SAP Solution Manager 7.2

Administration of Service Connections with Solution Manager (SVC)

Most Recommended KBAs and SAP Notes:

• Synchronization of system data with the SAP Support Portal in Solution Manager 7.2 SP05 and later - SAP Note 2408453
• Batch Job REFRESH_ADMIN_DATA _FROM _SUPPORT in Solution Manager 7.2 - SAP Note 2182476
• Setting steps for Multi-customer scenario in Solution Manager 7.1 or 7.2 up to SP04 - KBA 2297876
• Setting steps for Multi-customer scenario in Solution Manager 7.2 SP05 or higher - KBA 2499200

Most Recommended KBAs and SAP Notes:

• Root Cause Analysis in SAP Solution Manager 7.2 - KBA 2248724
• CA Introscope Enterprise Manager compatibility in Solution Manager 7.1 / 7.2 - KBA 2560977

Recommended Guided Answers:

• Installation of the Diagnostics Agent
• EWA report message: No performance data is returned from BW InfoCube. Infocube: 0SMD_PE2D, metric type: JAVA MEMORY USAGE, metric name: XXX
• Troubleshooting Data Services 4.X on SAP Solution Manager 
• Outside Discovery

Most Recommended Solution Manager 7.2 Expert Portal:

• Interface Channel Monitoring Prerequisites

Most Recommended Wiki Pages:

• Technical Operations
• Diagnostics Agent 7.2 Connectivity Troubleshooting
• Managed System Setup of BOE 4.X system in Solman 7.1 and 7.2
• Diagnostics Configuration Troubleshooting for BOE 4.X
• Managed system setup of Data Services 4.x system in the Solution Manager 7.1 and 7.2 
• SAP HANA Managed System Setup in SAP Solution Manager

Most Recommended KBAs and SAP Notes:

• How to setup/configure EWA reports on a Solution Manager 7.1 or 7.2 system - KBA 1907383
• How to create an Ad Hoc EarlyWatch Alert in SAP Solution Manager 7.1 [Video] - KBA 2131244 
• How to create an Ad Hoc EarlyWatch Alert SAP - Solution Manager 7.2 - KBA 2357073 
• EWA sessions are showing with Red Flag or session overdue - KBA 1769513
• EWA is rated Grey - Refer to Summary of Grey EWA Rated Reports - KBA 1824881 
• SAPSQL_ARRAY_INSERT_DUPREC dump in AGS_UPDATE when applying updates  - KBA 1835575 
• When should I refresh the Service Definitions (t-code SDCCN) - KBA 1765141
• How to resolve Syntax Errors shown when generating an EWA report? - KBA 2285891 
• SM:EXEC SERVICES is taking a long time to complete - KBA 1817223
• EarlyWatch Alerts (EWA) reports in Solution Manager 7.1 not being sent by email - KBA 1826552 
• How to Register Systems and Solutions at SAP: A Troubleshooting Guide - SM 7.1 - KBA 1794131
• How to Register Systems at SAP: A Troubleshooting Guide - SM7.2 - KBA 2420204 
• Technical prerequisites for service delivery in SAP Solution Manager 7.2 - KBA 2253047

Most Recommended Guided Answers:   

• EarlyWatch Alert Guided Answer

Most Recommended Wiki Pages:

• EWA Reference Guide
• FAQ on EWA Support Related Issues
• Known Issues with the EWA report
• Service Delivery & Service Session Workbench
• Issue Management
• Solution Directory
• How to create a Self-Service in Solution Manager 7.1
• How to create a Self-Service in Solution Manager 7.2

Most Recommended KBAs and SAP Notes:         

• How to create the perfect DVM incident for Solution Manager- Data Volume Management - KBA 2278089
• Data Volume Management: Central Preparation Note - SAP Note 1159758
• "No EWA session found for the system<SID> and client<CLIENT>" error in Data Volume Management - KBA
  2284481
• Switch of DVM Size extractor to DBACockpit based DBCON Extractor - KBA 2377903
• Roles/Authorisations Needed for DVM workcenter 7.1 and 7.2 - KBA 2378312
• DVM Chapter of EWA report does not work for BW systems - KBA 2472304

Most Recommended Pages:    

• DVM Community Wiki

Other Recommended Pages:

• Data Volume Management Value Map
  • Request access to join a Value Map if you are not already a member Sign Up
  • Access Value Maps you are already registered for Access Value Map

Video Tutorials:

• DVM Video Tutorial