Update of the SAP Support Backbone - Customer action required!

SAP's support backbone has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This impacts every ABAP-based SAP system which is connected to the support backbone.

More information here.

Be ready for connecting to the new infrastructure by following the Checklists .

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Related Pages

SAP Help Portal

SAP Solution Manager offers the following for agile application lifecycle management: 

 

Most Recommended KBAs and SAP Notes:         

  • SOLMAN_SETUP in Solution Manager 7.2 - Responsibility of individual steps and helpful notes or KBAs - KBA 2113602
  • SOLMAN_SETUP is not working properly after an SP Upgrade - KBA 2506572
  • Solution Manager 7.2: Roles and Authorizations Corrections as of SP01 and higher - SAP Note 2250709
  • Authorizations for RFC users as of SAP Solution Manager 7.2 SP02 - SAP Note 2257213

Most Recommended Guided Answers:

Most Recommended Wiki Pages:    

Other Recommended Pages:

 

Most Recommended KBAs:

  • How to troubleshoot error "cannot connect to service sapstartsrv" in Solution manager 7.2 - KBA 2348537 
  • How to troubleshoot Notification issues in Technical Monitoring - KBA 2219816
  • How to Troubleshoot Grey HANA Metrics in Technical Monitoring - SAP Solution Manager - KBA 2264627
  • How to troubleshoot if all metrics are grey in System Monitoring - KBA 1819848
  • How to troubleshoot Introscope Metrics (Enterprise Manager) in Solution Manager Technical Monitoring - KBA 2178457
  • Incorrect Status in System Monitoring UI for Database Availability metrics in Solution Manager 7.2 - KBA 2539322
  • Troubleshooting steps for blank screen in Monitoring UI's - KBA 2541780
  • Scope Selection does not work in several applications after upgrading to Solution Manager 7.2 SP07 - KBA 2652988
  • How to analyze/increase the Extractor Framework performance/throughput - KBA 2501031 

Most Recommended Wiki Pages:

Other Recommended Pages:

 

Most Recommended KBAs and SAP Notes:

  • Availability of Business Process Monitoring - SAP Note 521820
  • BPMon in SAP Solution Manager – prerequisites - SAP Note 784752
  • No alerts on Business Process Monitoring on MAI for your monitoring object(s) - KBA 2488530 
  • BPM configuration after upgrade to 7.2 - KBA 2501155 
  • Additional Documentation for Migration of Business Process Monitoring from Solution Manager 7.1 to 7.2 - KBA 2479346 
  • BPMon: How to test & execute data collection manually in ST13: TBI_REPORTS - KBA 2197502
  • Business Process Improvement: required SAP Notes for SAP Solution Manager 7.2 SP03 or higher - KBA 2324106
  • No data in Business Process Analytics when using Business Process Monitoring on MAI - KBA 2489324
  • How to Delete and Rebuild the AKF Repository for Key Figures in Solution Manager - KBA 2166134

Most Recommended Wiki Pages:

Other Recommended Pages:

 

Most Recommended KBAs:         

  • SAP Solution Manager 7.20 Custom attributes - FAQs for advanced users - KBA 2549970
  • How to exclude Application Component Hierarchy (ACH) components from library generation in Solution Manager 7.2 - KBA 2619453
  • Opening documents in SOLDOC using HTTPS - KBA 2446933
  • How to enter Fiori Apps in the library of the Solution Documentation UI in SAP Solution Manager 7.20 - KBA 2581417
  • "Advanced search" in Solution Documentation does not all have a value help on all search fields - KBA 2579536
  • Keyword functionality was changed from SAP Solution Manager 7.10 to SAP Solution Manager 7.20 - KBA 2578693
  • FAQ: How to handle issues with the (embedded) search functionality in the context of Solution Documentation - SAP Note 2608454 
  • Collective Note for Graphical Editor corrections in SAP Solution Manager 7.2 - SAP Note 2360123
  • Document Link is not working in SOLDOC - Blank Page is opened - SAP Note 2360123

Most Recommended Wiki Pages:    

 

Most Recommended KBAs:         

  • SAP Solution Manager 7.2 - Test Suite  Wiki – URL - KBA 2426264
  • Availability and Roadmap for SAP Products relevant for integration with HP ALM - KBA 2420534
  • CBTA - Supported Executable Objects in SAP Solution Manager - KBA 2417760
  • No Relevant Maintenance Planner transaction found - KBA 2465838
  • CBTA Script Links to ECATT test profile - KBA 2434128
  • What has changed in the process for creating a test script/configuration between SAP Solution Manager 7.1 and 7.2 - KBA 2554923

Most Recommended Wiki Pages:    

Other Recommended Pages:

 

Most Recommended KBAs and SAP Notes:       

 

Most Recommended KBAs:

  • How to handle your Z transaction types after the upgrade to 7.2 - KBA 2394599
  • How to analyze errors when changing the status of a ChaRM document - KBA 1820635
  • Where to find information on new embedded search feature - Solution Manager - KBA 2448759

Most Recommended Wiki Pages:

Other Recommended Pages:

 

Most Recommended KBAs:

  • Duplicated IBases - how to clean up - KBA 2012029
  • Where to find information on new embedded search feature - Solution Manager - KBA 2448759
  • Fiori tiles for IT Service and Change Management Dashboard never load - Solution Manager - KBA 2384798    

Most Recommended Wiki Pages:

 

Most Recommended KBAs and SAP Notes:         

  • How to create the perfect incident for Solution Manager Custom Code Management - KBA 2252359
  • Technical Preparation for Custom Code Management - SAP Note 1906451
  • 7.2 CCM Master Note - How to implement correctly - KBA 2482431
  • UPL extractor cannot be activated on <System> and <Client>" in Solution Manager 7.2 - KBA 2537164

Recommended Articles:

Most Recommended Pages:    

Other Recommended Pages:

  • Lifecycle Management Value Map
    • Request access to join a Value Map if you are not already a member, click here and then in Sign Up
    • Access Value Maps you are already registered for, click here and then in Access Value Map

Video Tutorials:

Administration of Service Connections with Solution Manager (SVC)

Most Recommended KBAs and SAP Notes:

  • Synchronization of system data with the SAP Support Portal in Solution Manager 7.2 SP05 and later - SAP Note 2408453
  • Batch Job REFRESH_ADMIN_DATA _FROM _SUPPORT in Solution Manager 7.2 - SAP Note 2182476
  • Setting steps for Multi-customer scenario in Solution Manager 7.1 or 7.2 up to SP04 - KBA 2297876
  • Setting steps for Multi-customer scenario in Solution Manager 7.2 SP05 or higher - KBA 2499200

 

Most Recommended KBAs and SAP Notes:

  • Root Cause Analysis in SAP Solution Manager 7.2 - KBA 2248724
  • CA Introscope Enterprise Manager compatibility in Solution Manager 7.1 / 7.2 - KBA 2560977

Recommended Guided Answers:

Most Recommended Solution Manager 7.2 Expert Portal:

Most Recommended Wiki Pages:

 

Most Recommended KBAs and SAP Notes:

  • How to setup/configure EWA reports on a Solution Manager 7.1 or 7.2 system - KBA 1907383
  • How to create an Ad Hoc EarlyWatch Alert in SAP Solution Manager 7.1 [Video] - KBA 2131244 
  • How to create an Ad Hoc EarlyWatch Alert SAP - Solution Manager 7.2 - KBA 2357073 
  • EWA sessions are showing with Red Flag or session overdue - KBA 1769513
  • EWA is rated Grey - Refer to Summary of Grey EWA Rated Reports - KBA 1824881 
  • SAPSQL_ARRAY_INSERT_DUPREC dump in AGS_UPDATE when applying updates  - KBA 1835575 
  • When should I refresh the Service Definitions (t-code SDCCN) - KBA 1765141
  • How to resolve Syntax Errors shown when generating an EWA report? - KBA 2285891 
  • SM:EXEC SERVICES is taking a long time to complete - KBA 1817223
  • EarlyWatch Alerts (EWA) reports in Solution Manager 7.1 not being sent by email - KBA 1826552 
  • How to Register Systems and Solutions at SAP: A Troubleshooting Guide - SM 7.1 - KBA 1794131
  • How to Register Systems at SAP: A Troubleshooting Guide - SM7.2 - KBA 2420204 
  • Technical prerequisites for service delivery in SAP Solution Manager 7.2 - KBA 2253047

Most Recommended Guided Answers:   

Most Recommended Wiki Pages:

  • How to handle your Z transaction types after the upgrade to 7.2 - KBA 2394599
  • How to analyze errors when changing the status of a ChaRM document - KBA 1820635               
  • How to analyze issues when trying to close a ChaRM maintenance cycle - KBA 1832160     
  • How to handle your Z transaction types after the upgrade to 7.2 - KBA 2394599
  • How to analyze errors when changing the status of a ChaRM document - KBA 1820635               
  • How to analyze issues when trying to close a ChaRM maintenance cycle - KBA 1832160     

 

Most Recommended KBAs and SAP Notes:         

  • How to create the perfect DVM incident for Solution Manager- Data Volume Management - KBA 2278089
  • Data Volume Management: Central Preparation Note - SAP Note 1159758
  • "No EWA session found for the system<SID> and client<CLIENT>" error in Data Volume Management - KBA
    2284481
  • Switch of DVM Size extractor to DBACockpit based DBCON Extractor - KBA 2377903
  • Roles/Authorisations Needed for DVM workcenter 7.1 and 7.2 - KBA 2378312
  • DVM Chapter of EWA report does not work for BW systems - KBA 2472304

 

Most Recommended Pages:    

 

Other Recommended Pages:

  • Data Volume Management Value Map
    • Request access to join a Value Map if you are not already a member, click here and then in Sign Up
    • Access Value Maps you are already registered for, click here and then in Access Value Map

Video Tutorials: