SAP SuccessFactors Extended ECM by OpenText

Welcome

Welcome to your SAP SuccessFactors Extended ECM by OpenText solution

 
Thank you for your purchase of SAP SuccessFactors Extended ECM by OpenText. Our priority is to make implementing your software a success. Whether working directly with us, OpenText, or one of our partners, we will be with you along the way to make sure you receive the value you expect. 

Getting started with your implementation

Are you ready?

  • Before long, you will receive a confirmation email from OpenText letting you know that your solution is ready to go, along with tenant details and access instructions.
  • When you are ready to begin your OpenText configuration project, an OpenText Onboarding Manager will contact you to start your implementation journey.
  • Ensure you select a certified implementation partner with consultants who have received the proper certification for this solution. Email partners@opentext.com for a list of certified implementation partners, or contact OpenText Professional Services to learn more about their  Fastrak approach.
  • OpenText Professional Services involvement may be required for certain key tasks during your implementation - more details on this can be provided by your OpenText Onboarding Manager.

Get access to the OpenText Knowledge Base and enablement resources

Get ready to

  • Reduce operational costs and increase productivity by automating administrative tasks
  • Digitize employee documents while reducing paper waste and your environmental footprint
  • Empower employees to view and produce documents through self-service access
  • Minimize compliance-related risks with document retention rules and completeness checks
  • Accelerate your HR processes with auto-generated documents and integrated e-signature capability

Resources & Guides

Know your version

  • To check the version of the application you are on, login to your instance of Content Server using your Business Administrator credentials, and at the top center of the page, the version will be displayed along with the text "Content Suite Platform XX.X".

Product Guides

 

Depending on what version you are using, navigate to Extended ECM for SAP Successfactors Documentation on the OpenText MySupport Portal. Select the folder that corresponds with your current version and review the following documents:

  • OpenText Extended ECM for SAP SuccessFactors CE - User Guide
  • OpenText Extended ECM for SAP SuccessFactors CE - Business Admin Guide
  • OpenText Extended ECM for SAP SuccessFactors CE - Customizing Guide
  • OpenText Extended ECM for SAP SuccessFactors CE - Release Notes

Product Updates and Services

  • Product resource page
  • Extended ECM for SAP SuccessFactors CE 21.2  Request Catalog
  • Find Release Notes for Extended ECM for SAP SuccessFactors
    • Navigate to Extended ECM for SAP SuccessFactors Documentation on the OpenText MySupport Portal. Select the folder that corresponds with the version you're interested in then select the Release Notes document.  The Release Notes provide highlights of new or changed features in the selected product release, a list of known and fixed issues, and compatibility support for Extended ECM for SAP SuccessFactors
  • Review the roadmap for Extended ECM for SAP SuccessFactors
    • Navigate to the Resources tab in the OpenText MySupport Portal and select Release Schedule & Roadmaps.  Use the search field to find the updated “Extended ECM for SAP SuccessFactors” Roadmap. Product upgrades are released on a quarterly basis.  

Learning Options

  • Virtual instructor led course - 3-2045 OpenText Extended ECM for SAP SuccessFactors
  • Self-paced -  Learning On-Demand
    • 3-2045 - OpenText Extended ECM for SAP SuccessFactors
    • Extended ECM for SuccessFactors: Adding documents to the employee workspace
    • Extended ECM for SuccessFactors: Using the Dossier view
    • Extended ECM for SuccessFactors: Using the Inbox

For additional questions about available training please contact training@opentext.com

Need Support from SAP?

Know your solution

  • Understand what features are available in Extended ECM for SAP SuccessFactors
  • Learn how to customize Extended ECM for SAP SuccessFactors in Content Server and in SAP SuccessFactors
    • You can refer to the OpenText Extended ECM for SAP SuccessFactors Customizing Guide that corresponds with your current version. Navigate to Extended ECM for SAP SuccessFactors Documentation on the OpenText MySupport Portal. Select the folder that corresponds with your current version and review the Customizing Guide.
  • You can navigate to the Extended ECM for SAP SuccessFactors Cloud Edition folder on the OpenText Knowledge Base. Select the latest version to find the Extended ECM for SAP SuccessFactors CE - Request Catalog. The Request Catalog will outline if individual tasks are Self-Serve, or, if a Standard or Non-Standard request is required, please raise a ticket on ONE Support Launchpad.