The Onboarding Resource Center is designed to lead you to a successful implementation. These technical and business resources will guide you at every stage of your implementation project from project kick-off to go-live. You will have access to knowledge base articles, best practices, service offerings and on-demand training videos.
SAP-User (S-User) Authorization
Get your initial credentials and S-user authorization. Log into the systems which have been provisioned for you at contract start date in order to ensure a frictionless project start.
Many of the resources you need can only be accessed with your S-user ID. For new customers, SAP will create S-user IDs for the SAP software recipients. Your company's user administrators can then request additional S-user IDs and assign the required authorizations.
Our “welcome” e-book will introduce you to a wealth of knowledge, resources, tools, training, and support available to you as a valued SAP customer. You’ll find useful information and easy access to a variety of assets, contacts, and communities that can help your users get up and running with SAP SuccessFactors solutions.
Register for a Live Onboarding Session
We invite you and your colleagues who are implementing your SAP product to join one of our live onboarding webinars. They are about 40-45 minutes of presentation covering the key resources available to you to get started, followed by 10-15 minutes of Q&A.
Customer Acceleration Center
Accelerate your readiness for Cloud Transformation and get a head start to your implementation project by learning how to get your team and your organization ready for SuccessFactors.
Start here to access the resources you will need to succeed, from learning the basics to planning for success and building your knowledge base.
Services and Support
Check below one-pager for all the essential information you will need to get started with SAP support.
Selecting your Partner
Choosing the right Implementation Partner is key to the success of your project and your business. It is never too early to begin evaluating implementation partners.
Administration and Support Staffing Considerations
The decision of how to create your SAP SuccessFactors System Administration structure is an art, not a science. Picking the right administrative and support team ensures a good starting point for the successful deployment and ongoing support of your SuccessFactors solution. Click here to view our guidance on building an effective team to maintain and support your investment. (requires S-ID)
HR transformation delivers a new experience to the workforce through the influence of digital applications to drive business results.
Solution Adoption Readiness
In order to succeed you should know the destination, have a vision, a strategy and be ready to deliver the SAP SuccessFactors Solutions.
In order to succeed you should know the destination, have a vision, a strategy and be ready to deliver your Transformation Implementation.
SAP Best Practices Explorer
It is easy to find the appropriate SAP Best Practice and SAP Rapid Deployment Solutions for you using the SAP Best Practices Explorer. You can click on an area of business or technology, or use the A-Z index, or search by inputting key words in the search field.
Understand the scope of the packaged solutions by navigating to one SAP Best Practices or rapid-deployment solution to get more details. You can also find links to download the whole package or individual documents, for example, software and delivery requirements and configuration documents.
On-Demand Module or Feature Demos
Explore the SAP SuccessFactors Digital Library to view topics ranging from SuccessFactors products to HR Transformation, all delivered by subject matter experts and thought leaders. You have access to past recordings as well as live upcoming webinars.
Training and SFX Accreditation
The SAP SuccessFactors eXpert (SFX) Accreditation Program is a set of exams to accredit trained and knowledgeable customer administrators in SAP SuccessFactors products.
The SAP Enterprise Support, cloud editions offering is our foundational success plan included with any cloud subscription you have from SAP. It supports successful cloud adoption across your enterprise by taking advantage of learning resources from the SAP Enterprise Support Academy and Value Map programs.
Make use of the SAP Enterprise Support Getting Started presentation to get a jump-start into services and tools available as part of the SAP Enterprise Support agreement.
As part of SAP Enterprise Support, customers can request Continuous Quality Check (CQC) & Improvement Services. We suggest adding this activity to your project. These services will connect you with an SAP expert to analyze your system and/or situation based on real life data from your systems. Depending on the topic, you will be given the chance to provide more information (i.e. via questionnaire) that will be part of the analysis. After each service, you receive a service report with an executive summary, findings and a detailed action plan to mitigate risks or improve your situation.
How to request a CQC service?
Deciding what and how to test is an important part of every project involving technology and/or multiple-step business processes. While the final decision on what and how to test is ultimately yours to make, the following document will provide ideas and aids found in a typical test plan.
Below leading practices guide will provide you with valuable, real-world insight into how to manage your testing strategy during the implementation of SAP SuccessFactors. It is designed to promote an understanding of key concepts, options and their pros and cons.
Get expert guidance on test plan considerations and executable go-live/cutover plans in the Plan for Success section of the Empowerment Center.
Now that SuccessFactors is live, it is time to transition to on-going governance and adoption. Engage with subject n to on-going governance and adoption. Engage with subject matter experts on new features enhancements and explore SuccessFactors future product development roadmap.