Plan your business
Designated customer success manager with functional and technical expertise who engages throughout the entire lifecycle
Advice on how to best use available resources and avoid unnecessary efforts
The personalized engagement at the heart of SAP Preferred Care keeps you running at peak performance and gives you more time to strategize for innovation. You can deepen your product knowledge, optimize your processes, and enhance issue resolution by working with special SAP contacts. This harmonized, enhanced support extends to users in on-premise and cloud systems.
To support your move to cloud solutions, SAP Preferred Care offers personalized support and services at certain milestones, help with nonstandard and new functionality, and a guided innovation process.
Through ongoing and proactive advisory and support from the Customer Success Manager and SAP’s global network of experts, SAP Preferred Care will:
SAP Preferred Care is currently supported for these cloud offerings: SAP SuccessFactors, SAP Business ByDesign, SAP Hybris Cloud for Customer, SAP S/4HANA Enterprise Management Cloud, and SAP S/4HANA Professional Services Cloud.
Following the strategy outlined in the SAP ONE Support program, we’ve extended this harmonized, enhanced support offering to users of on-premise or hybrid systems.
In on-premise environments, you create value only if production systems perform efficiently and reliably, but staying relevant today means undergoing digital transformations. You must mitigate the risk of disruption, proactively avoiding critical incidents – or resolving them rapidly.
No matter how you run SAP software, you can enjoy robust incident handling and knowledge transfer, as well as rich additional services and enhanced service-level agreements.
SAP account executives or your support contacts can assist in case of questions related to this new support offering.