To help you maximize the value you get from cloud solutions from SAP, we have enhanced and simplified our portfolio of cloud offers. Our cloud offerings not only support and educate your users, they also facilitate successful cloud adoption across your business. Our proactive approach helps accelerate your return on investment and enable you to meet your cloud strategy goals. Our offerings include the cloud edition of SAP Enterprise Support services and SAP Preferred Success, designed for customers using our public cloud solutions.
The personalized engagement at the heart of SAP Preferred Care, on-premise edition, keeps you running at peak performance and gives you more time to strategize for innovation. You can deepen your product knowledge, optimize your processes, and enhance issue resolution by working with special SAP contacts.
Customers using SAP Preferred Success build on all the benefits of SAP Enterprise Support, cloud editions, enhanced by additional features designed to help you maximize the value of the SAP cloud solution.
SAP Preferred Success is the recommended go-to success plan for public cloud customers. It provides insight-driven, prescriptive, and personalized recommendations for consuming and optimizing the value of your cloud solutions and technologies. It also fosters tailored functional learning, change management, and enhanced support.
SAP Preferred Success helps you:
In on-premise environments, you create value only if productions systems perform efficiently and reliably, but staying relevant today means undergoing digital transformations. You must mitigate the risk of disruption, proactively avoiding critical incidents – or resolving them rapidly.
No matter how you run SAP software, you can enjoy robust incident handling and knowledge transfer, as well as rich additional services and enhanced service-level agreements.