Collaboration

Interact with SAP Support Experts

Through close collaboration with you, our goal is to help you increase efficiency, drive down costs, and speed innovation – all to help ensure positive business outcomes. Our team of specialized support experts engage with you, so you can get the most out of your SAP Enterprise Support agreement - regardless of whether you use on-premise SAP solutions, the SAP Cloud portfolio, or a hybrid deployment.

Contact us through your local customer interaction center.

Getting Started with SAP Enterprise Support

The SAP Enterprise Support setup service gives you a jump-start into SAP Enterprise Support, like a welcome session to familiarize you with the services and tools available as part of your SAP Enterprise Support agreement.

The following materials explain step-by-step how to get started with SAP Enterprise Support. Please select your area of interest:

The following will give you an overview of the key components of SAP Enterprise Support with a focus on SAP S/4HANA cloud, and will show you the best way to leverage them.

The following will give you an overview of the key components of SAP Enterprise Support with a focus on SAP S/4HANA on premise, and will show you the best way to leverage them.

The following will give you an overview of the key components of SAP Enterprise Support with a focus on SAP Business Suite, and will show you the best way to leverage them.

The following will give you an overview of the key components of SAP Enterprise Support with a focus on SAP SuccessFactors, and will show you the best way to leverage them.

The following will give you an overview of the key components of SAP Enterprise Support with a focus on SAP HANA, and will show you the best way to leverage them.

The following will give you an overview of the key components of SAP Enterprise Support with a focus on hybrid deployment scenarios (on-premise & cloud), and will show you the best way to leverage them.

The following will give you an overview of the key components of SAP Enterprise Support with a focus on SAP Hybris and will show you the best way to leverage them.

The following materials will give you an overview of the key components of SAP Enterprise Support with a focus on SAP BusinessObjects, and will show you the best way to leverage them.

The following materials will give you an overview of the key components of SAP Enterprise Support with a special focus on mobile solutions from SAP and will show you the best way to leverage them.

SAP Solution Manager Readiness Check

SAP Solution Manager plays a decisive role in helping you effectively manage the entire application lifecycle, and facilitates efficient collaboration between your company and our support experts.

The SAP Solution Manager readiness check is a self-service review of ‘Yes’ or ‘No’ statements. It offers simple guidance and best practices to effortlessly get your SAP Solution Manager ready, based on your current situation.

Readiness Check

* Disclaimer: Data contained in the SAP Solution Manager readiness check may be changed without prior notice and is provided for informational purposes only to SAP customers. All effort-related information is based on project experience and should be viewed as a rough orientation. Efforts may vary largely depending on the specific customer situation.
Please note that SAP Solution Manager is a tool used by on-premise and hybrid customers and is not relevant to standalone cloud customers.

Solution Manager Value Report

SAP Solution Manager Value Report helps you build a business case for implementing new functional areas in SAP Solution Manager or to upgrade from version 7.1 to 7.2. We compare your situation with best-practice experiences from other SAP customers and SAP partners and answer the typical questions:

  • What are the one-time implementation efforts?
  • What are the future maintenance costs?
  • What are the future operation costs?
  • What are the expected benefits?
  • What are possible quick wins?

Discover the value of SAP Solution Manager. Provide your information in the online form and receive your personalized SAP Solution Manager value report within five business days. Explore the most beneficial functional area of SAP Solution Manager.

SAP Solution Manger Value Report

Customer Center of Expertise Certification

A designated and certified Customer Center of Expertise (Customer COE) is a requirement of SAP Enterprise Support. By acting as a single source of truth for all matters related to SAP in your organization, your Customer COE works closely with SAP to set up an internal support desk, coordinate projects, and deliver relevant information to the user base.

It also helps stimulate innovation by keeping software up-to-date with changing requirements – providing skills training and making use of expertise on demand. In the end, you are able to increase the transparency of business processes, boost system availability, and maximize the overall value of your SAP software investment.

Self-Assessment

Check out your current situation and discover what you need to improve in order to be able to effectively and successfully become Customer COE certified. The self-assessment will take approximately 30 minutes to complete.

Go to Self-Assessment

Initiate Certification

The primary certification of a Customer COE organization indicates that it possesses the basic support infrastructure necessary for interaction with SAP.

Learn more and get certified

SAP Enterprise Support Report

The SAP Enterprise Support Report collects and consolidates information from the past 6 months and provides a 360-degree overview of your system environment. The report serves as an ideal starting point for discussions on how to improve your IT operations and realize your innovation objectives.

Customer can generate a fully automated Enterprise Support Report (ESR) in One Support Launchpad using "SAP Support Report Document" tile

* Additional authorization object “MY SUPPORT PROGRAM REPORT” is required to request the support report document. Contact your Super Administrators to have assigned this object to you on authorization level (for Customer Center of Expertise at CCC level, for customers at customer number level). You can find more information on authorizations here.

NEW: Customer can generate a fully automated Enterprise Support report (ESR) in One Support Launchpad using “SAP Support Report Document” tile for following SAP Cloud solutions:

  • SAP SuccessFactors
  • SAP ByDesign
  • SAP S/4HANA Cloud SAP Hybris Cloud for Customer 

* Additional authorization object “MY SUPPORT PROGRAM REPORT” is required to request the support report document. Please note that the required authorization “MY SUPPORT PROGRAM REPORT” for this new functionality will only be provided to Cloud Super Admins. It can also be additionally requested via a ticket in SAP ONE Support Launchpad with the component XX-SER-SAPSMP-SUP.  

Entitlement

You are entitled to receive an SAP Enterprise Support report at no additional cost as part of your SAP Enterprise Support agreement. The report is available in English, German, French, Japanese, Russian, Spanish, Chinese (traditional or simplified), Korean, Italian, and Portuguese.

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