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Technical Assistance
Request product support from SAP
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Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Technical Assistance
Request product support from SAP
Non-Technical Assistance
Request non-product support or provide feedback on SAP Support Portal site
Through close collaboration with you, our goal is to help you increase efficiency, drive down costs, and speed innovation – all to help lead to positive business outcomes. Our team of specialized support experts engage with you, so you can get the most out of your SAP Enterprise Support agreement - regardless of whether you use on-premise SAP solutions, the SAP Cloud portfolio, or a hybrid deployment.
Contact us through your local customer interaction center.
The SAP Enterprise Support setup service gives you a jump-start into SAP Enterprise Support, like a welcome session to familiarize you with the services and tools available as part of your SAP Enterprise Support agreement.
The following materials explain step-by-step how to get started with SAP Enterprise Support. Please select your area of interest:
The following presentation will give you an overview of the key components of SAP Enterprise Support for SAP on-premise solutions and show you the best way to leverage them.
The following presentation will give you an overview of the key components of SAP Enterprise Support for SAP cloud solutions and show you the best way to leverage them.
A designated and certified Customer Center of Expertise (Customer COE) is a requirement of SAP Enterprise Support. By acting as a single source of truth for all matters related to SAP in your organization, your Customer COE works closely with SAP to set up an internal support desk, coordinate projects, and deliver relevant information to the user base.
It also helps stimulate innovation by keeping software up-to-date with changing requirements – providing skills training and making use of expertise on demand. In the end, you are able to increase the transparency of business processes, boost system availability, and maximize the overall value of your SAP software investment.
Self-Assessment
Check out your current situation and discover what you need to improve in order to be able to effectively and successfully become Customer COE certified. The self-assessment will take approximately 30 minutes to complete.
Initiate Certification
The primary certification of a Customer COE organization indicates that it possesses the basic support infrastructure necessary for interaction with SAP.
The SAP Enterprise Support Report collects and consolidates information from the past 6 months and provides a 360-degree overview of your system environment. The report serves as an ideal starting point for discussions on how to improve your IT operations and realize your innovation objectives.
Customer can generate a fully automated Enterprise Support Report (ESR) in One Support Launchpad using "SAP Support Report Document" tile
* Additional authorization object “MY SUPPORT PROGRAM REPORT” is required to request the support report document. Contact your Super Administrators to have assigned this object to you on authorization level (for Customer Center of Expertise at CCC level, for customers at customer number level). You can find more information on authorizations here.
NEW: Customer can generate a fully automated Enterprise Support report (ESR) in One Support Launchpad using “SAP Support Report Document” tile for following SAP Cloud solutions:
* Additional authorization object “MY SUPPORT PROGRAM REPORT” is required to request the support report document. Please note that the required authorization “MY SUPPORT PROGRAM REPORT” for this new functionality will only be provided to Cloud Super Admins. It can also be additionally requested via a ticket in SAP ONE Support Launchpad with the component XX-SER-SAPSMP-SUP.
You are entitled to receive an SAP Enterprise Support report at no additional cost as part of your SAP Enterprise Support agreement. The report is available in English, German, French, Japanese, Russian, Spanish, Chinese (traditional or simplified), Korean, Italian, and Portuguese.