Webinars

Webinars Details Date Agenda Links
Deep-dive into the SAP BI Platform Support Tool

In this session, the tool's Product Owner will cover the latest innovations of the SAP BI Platform Support Tool and provide a detailed overview on how to get the most out of this free supportability product. 

Topics discussed will include:
 

- Scheduling Landscape Analysis Reports in the BI Platform and using destinations


- Keep historical record of your SAP BI Platform configurations and compare changes to the system over time


- Leverage the automated alerts provided by the Landscape Analysis Report to address problems before they become system outages


- Utilize the provided tools to quickly accomplish administration tasks and perform root cause analysis on issues relating to Auditing, Security, 3rd Party Authentication setup, Semantic Layer,  and more


- Scramble and anonymize your sensitive Web Intelligence report data before sending to SAP Support with the Webi Data Masker


- Accelerate the time to resolve issues when dealing with SAP Support.

October 10th, 2019
  • Discover how to save time and take your support processes to another level by utilizing the SAP BI Platform Support Tool
Meeting Request
Business Scenario Recommendations 2.0

The “Next-Generation SAP Business Scenario Recommendations for SAP S/4HANA (“Next-Generation BSR”) helps you identify the most valuable digitized business scenarios for your enterprise. This is an essential first step in building a business case for SAP S/4HANA and securing the buy-in from your senior business executives (CEO, CFO etc).

 

Every SAP Business Scenario Recommendation report is industry-focused and tailor-made for each SAP customer, based on the customer's SAP ERP system input. More information on www.sap.com/next-generation-bsr

September 26th, 2019

The Next-Generation BSR allows you to find out:

 

  • Why move to SAP S/4HANA?
  • How does SAP S/4HANA support your business goals?
  • How to secure business buy-in? Leverage specific business performance insights and identify most valuable business scenarios for SAP S/4HANA
  • What are the benefits? Enable your customers to know where to start their journey and get tailored recommendations per line of business 
Meeting Request
SAP Innovation and Optimization Pathfinder Are you fully leveraging your SAP ERP system to support and enable your overall company strategy? Are your business and IT teams collaborating on the right priorities to improve business outcomes? Could operational issues in your current ERP system be preventing IT from being a strategic partner to your business? 

 

The SAP Innovation and Optimization Pathfinder report, tailor-made for each customer based on system-data and industry benchmarks, can help you tackle these questions. The report comes in two versions:

 

1. The SAP Innovation and Optimization Pathfinder for SAP ERP identifies innovation opportunities for your company's business processes and core ERP system (Enhancement Packages, Fiori Apps, Cloud Solutions), as well as IT performance improvements through industry insights and benchmarks. It helps customers on SAP ERP to prepare for the digital transformation and provide immediate value to their business users.

 

2. Companies that already moved to SAP S/4HANA should request the SAP Innovation and Optimization Pathfinder for SAP S/4HANA, especially if they are running SAP S/4HANA older than 1809. The report will show the available and most relevant innovations from the newest 1809-release, suitable AP Fiori apps and Cloud offerings. This will help your business users get most value from SAP S/4HANA. 

September 24th, 2019
  • Learn how to leverage tailor-made recommendations and actionable guidance from the Pathfinder reports to continuously improve your company's business processes and IT operations, and deliver innovations to your business users
  • Find out how to order your free-of-charge report, and realize the full potential of your SAP investment
Meeting Request
Software Update Manager (SUM) 2.0 SP 06: Overview of the New Features The Software Update Manager (SUM) is the tool for scenarios like update, upgrade, migration, system conversion. In this session, we will present an overview of the new features of SUM 2.0 SP 06 like the adapted screen sequence, downtime reduction techniques, and shadow repository on target database. September 18th, 2019
  • Find out about the news features of the Software Update Manager
  • Discover how the Software Update Manager Tool supports updated, upgrades and system conversions
Meeting Request
New Product Support Channel: 'Ask an Expert Peer' for SAP SuccessFactors  

Take advantage of a peer-to-peer platform to gain a direct line to qualified experts in your field, outside of SAP. With the Ask an Expert Peer service, you can get answers to your technical questions related to your implementation of SAP SuccessFactors Solutions and achieve fast issue resolution for your basic inquiries and low- or medium-priority incidents.

 

As a channel of the Next-Generation Support approach, Ask an Expert Peer provides significant improvements to the support experience such as:

 

  • Peer-to-peer collaboration opportunities to get your questions answered by an expert peer in your field
  • Industry insights along with an experienced perspective about your question
  • Fast issue resolution through chat or e-mail in one-on-one interactions for your basic inquiries and low- or medium-priority incidents
  • Live exchanges with expert peers to answer basic inquiries in real time
  • Secure and private communication between your peer expert and your business 
  • No additional cost required, on top of your maintenance agreement
September 17th, 2019
  • Understand the key concept of SAP Support's new channel Ask an Expert Peer
  • Discover scope and capabilities
  • Experience the benefits for your SAP SuccessFactors Solutions
Meeting Request
Is your organization ready to operate SAP S/4HANA Cloud? What are the considerations for business and enterprise IT to ensure a successful transition?

In this session, you will gain a better understanding of the initial parameters and principles when starting your journey for SAP S/4HANA Cloud.
September 11th, 2019
  • Learn the support organization's guiding principles to operate SAP S/4HANA Cloud
  • Understand the value drivers and savings achieved by moving to SAP S/4HANA Cloud
  • Identify the possible skills needed to have in place to run SAP S/4HANA Cloud
Meeting Request

SAP's Digital Access Licensing Model & Adoption Program

In 2018, SAP introduced a new outcome based ERP pricing model for the digital age.

We have now reached a special milestone for our existing customers with regard to indirect/digital use by offering special conditions and services to help customers to embark into the new licensing model.

In this session, you will get to know about the concept of Digital Access, its technical prerequisites and what scenarios it covers. You will find out more about the metric, technical measurability, how customers benefit from the new Digital Access Adoption Program and get an overview of the available options and how SAP recognizes previous customer's investments.

September 10th, 2019
  • Learn more about SAP's new outcome based Digital Access Licensing Model and how customers can benefit from it
  • Discover the various options the newly introduced Digital Access Adoption Program offers
Meeting Request
Automatic Note Search and Performance Assistant

Once you operate with some SAP systems and you find issues in operating it there is no need to go to the launchpad to open an incident. The best way to understand what is happening is by having a tool that helps to find the issue and possible notes to correct the system reaction.

This represents a time saving for those people operating SAP systems being more agile to solve issues appearing in the systems.

September 03rd, 2019
  • Discover how the "Automatic Note Search" tool works in order to improve your support operations
  • Find out how the "Performance Assistant" tool saves time for people operating SAP systems
Meeting Request
Expand and Extend Your Investments With SAP Analytics Hybrid Strategy

While we continue to have a roadmap for our mature on premise solutions, our investments are now mainly on our SaaS offer, SAP Analytics Cloud.


During this webinar, we will detail the different hybrid scenarios enabled by our product portfolio, the upcoming investment areas, the different deployment options and some pricing updates.


Don't miss this opportunity to understand how to leverage the opportunity ahead.

July 25th,
2019
  • Learn more about the future of SAP's on-premise and cloud based Analytics solutions
  • Discover the possibilities of various hybrid Analytics scenarios

Recording

PDF

Part 4: Transition Roadmaps: Upgrade of Embedded Products to SAP S/4HANA In this session, you will learn how to tackle embedded products after your move to SAP S/4HANA. Join us to discover how to deal with LE-WM to SAP EWM or LE-TRA to SAP TM.  July 24th,
2019
  • How to deal with LE-WM to SAP EWM or LE-TRA to SAPTM 

Recording

PDF

Total Workforce Management in the Intelligent Enterprise

Talent is a true differentiator and the single most important factor that determines business success. Managing your total talent in line with business priorities and a clear line of sight into the financial impact is a crucial business imperative.
 

Join us to learn how you can achieve total workforce management by connecting functional areas into seamless business processes, gain insight into all resources and provide all workers with experiences that keep them engaged.

July 23rd,
2019
  • Understand  how your business can benefit from  Total Workforce Management
  • See first-hand our recent innovations in UX and how we actively manage the experience of your workers at all moments that matter
  • Learn how the components of the Intelligent Enterprise powered by SAP support the management of your most important resources

Recording

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Part 3: Transition to SAP S/4HANA - SAP's Service Offering In this webinar, our experts will outline the connection between the Transition Road Map and SAP's service offerings that facilitate the move to SAP S/4HANA. Particular attention will be given to the offerings for SAP Standard Support, SAP Enterprise Support, SAP Value Assurance, as well as SAP New MaxAttention.  July 17th, 2019
  • Discover SAP's Service Offerings that facilitate the move to SAP S/4HANA 

Recording

PDF

SAP Analytics Cloud: Data Preparation & Integration SAP Analytics Cloud offers various tools and workflows to connect, cleanse and explore data for business users. Get the latest updates on new feature capabilities for data preparation and an outlook at the road map. July 16th,
2019

 

  • Overview of SAP Analytics Cloud Data Import and Wrangling
  • Tipps and tricks to data preparation
  • The latest updates on new capabilities and outlook

Recording

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Part 2: Deep Dive into the SAP S/4HANA Transition Roadmaps Based on various use cases, our experts will show how you can best leverage the information you gained from the Transition Road Maps. In this context you will learn more about the adjustment of the SAP S/4HANA project plan template, and how the Road Map answers typical customer questions.  July 10th, 2019
  • Discover how to adjust your SAP S/4HANA project template over time 

Recording

PDF

 

Trust and Transparency - A True Path to Cloud Reliability via Cloud Availability Center

Welcome to SAP's home for real-time and historical data on cloud system performance – Cloud Availability Center!  Complete transparency is what our customers deserve and what you should expect, so join us to explore the newest developments in SAP's Cloud Availability Center, and quickly learn how to use it to your maximum potential with a personalized dashboard. Stay up to date with the latest quick tips on notifications setup, event details and better cloud ops planning. Finally, learn the quickest way to maintain preferred contact information and communication channels via Self Service.  July 04th, 2019
  • Explore SAP's Cloud Availability Center
  • Learn how to get most value out of your personalized cloud dashboard

Recording

PDF

Part 1: Introduction into the SAP S/4HANA Transition Roadmaps In this initial webinar of our series on the SAP S/4HANA Transition Road Maps, you will get the opportunity to learn more about the structure, content, and usage of the SAP Transition Road Maps. The focus will be on the SAP S/4HANA On-premise version. We will moreover outline which content is relevant for which target group, and how customers can take advantage of the Road Map Viewer.  July 03rd, 2019
  • Learn about the structure, content and usage of the SAP Transition Roadmaps
  • Explore the Road Map Viewer 

Recording

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SAP for Me - Overview and Live Demo  SAP for Me - Your digital companion for your intelligent enterprise. SAP for Me was launched at SAPPHIRENOW 2019 as the new central digital entry point for our customers (me.sap.com) and now acts as their digital companion, centralizing communication with SAP, providing relevant online self-service, highlighting key tasks, actions, and events, and providing valuable information related to the customer's products and the entire SAP software cycle. In this webinar, we would like to give you an overview of this new customer portal and show you a live demo. July 02nd, 2019
  • Discover the new SAP for Me
  • Get to know the new customer portal  

Recording

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SAP's Built-In Support

SAP's digital support experience (DSX) with support built into the product provides customers with direct in-solution access to support through an intelligent digital assistant and represents a fundamental shift in how SAP Support interacts with customers in the cloud business.

 

This radically simplifies the process of requesting help and resolving the issue through machine learning, sophisticated intent-matching features and context-sensitive knowledge that provides personalized support.

 

Learn  and see how built-in support works as integrated part of SAP applications, how it re-defines customers' support experience, get insight into the technology behind built-in support and find out how your company can benefit from it. 

June 27th, 
2019
  • Gain further insight on how SAP's built-in support with develop over time and how this will help you and your company 
  • Understand how SAP's built-in support innovates and simplifies the customer support experience
  • Learn about technology & innovation behind built-in support

Recording

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Lead-to-Cash in the Intelligent Enterprise Join us to learn about SAP's strategy to “Deliver the Intelligent Enterprise” with a focus on the Lead to Cash process. Learn how the intelligent enterprise builds upon the promise of digital transformation by applying intelligent technologies such as artificial intelligence (AI), machine learning, the Internet of Things (IoT), and advanced analytics. Learn to gain a deeper understanding of your customers, predict and proactively meet their needs, and provide exceptional, differentiated, and personalized customer experiences. June 18th,
2019
  • Discover SAP's asset to cover the entire scenario from lead generation to payment reception
  • Learn how infusing intelligent technologies leads to more efficient and agile processes

Recording

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SAP Analytics Cloud: Overview, Latest News and Modelling Update Join this webinar to get an overview on SAP Analytics Cloud and how it's positioned within SAP's Analytics portfolio. The webinar will provide an introduction to the solution, a short demonstration of the latest capabilities and an overview on the roadmap. June 04th,
2019
  • Learn more about SAP Analytics Cloud's functionalities and road map
  • Gain insights into the latest capabilities

Recording

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Rerun: How to Prepare for the SAP Support Backbone Update SAP's support backbone is the central infrastructure located at SAP to provide technical support to our customers. This infrastructure has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This update impacts SAP Solution Manager and Focused Run, and also every other ABAP-based SAP system which is connected to the support backbone.  

 

In this session, you will learn about the impacts of the support backbone update on SAP Solution Manager and Focused Run, and what you need to do to ensure connectivity of these systems to SAP after January 1st, 2020. You will also learn where you can get more information about the support backbone update and the required activities. 

June 04th, 2019
  • Understand how to prepare for the SAP Support Backbone Update
  • Learn about the impacts of the update
  • Find out where to get more information 

Recording

PDF 1

PDF 2

Rescheduled: SAP ONE Support Launchpad - Update / What's New

The SAP ONE Support Launchpad and the new Service and Support Applications are the 3rd most visited website of SAP - more than 90.000 unique users are using them every day. Whether you need to find an answer to a question, get information about the availability of your SAP Cloud solution, or plan to update your on-premise solution – it is all available at your fingertip, centrally in one place. Join this session to discover the newest innovative applications and features, such as reports on the quality of your incidents, artificial intelligence, Worklists, Smart Navigation, and may more.

 

See them live and in action - experience how they support you, to best perform your daily support related tasks! 

May 29th, 2019
  • Understand where to find the latest information regarding the SAP ONE Support Launchpad
  • Experience new applications and functionalities released from 2018 to date
  • Discover the benefits of the SAP ONE Support Launchpad Piloting Program 

Recording

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Security, Privacy, and Compliance - Keeping Our Customers' Data Safe with the SAP Trust Center Gain mastery into the "One Stop" SAP Trust Center for all trust related information. Learn about security, privacy, compliance, and agreement documents for cloud, software, and service offerings from SAP. Obtain the latest information on SAP's approach to hybrid and/or all cloud environment. Quickly learn how to access live status and availability of SAP cloud services and take an exciting virtual tour of an SAP data center to understand how SAP physically protects your data with state of the art technologies.  May 23rd, 2019
  • Discover SAP Trust Center for all trust related information
  • Obtain the latest information on SAP's approach to hybrid and/or all cloud environments 

Recording

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Design-to-Operate in the Intelligent Enterprise - Overview

SAP's supply chain solutions digitally connect your entire supply chain from design to operate. So you can deliver at your best today, while you adapt and continuously improve to reshape how you deliver tomorrow. With SAP, you can create a digital mirror of your complete supply chain—from design, planning and manufacturing to logistics and ongoing maintenance—embedding intelligence from beginning to end and ensuring your customers are central to every phase of your business.
 

You get total visibility as products are designed, delivered and deployed by connecting your business processes with real-time data from assets, equipment, customers and suppliers.
 

Only SAP can deliver all the processes and data with embedded innovations like 3D printing, IoT, machine learning, and blockchain into your everyday operations. With SAP's supply chain solutions, you get the operational visibility and customer intelligence to manage your entire supply chain digitally and execute flawlessly today, while transforming your business for the future.

May 21,
2019
  • Discover how to digitally connect your entire supply chain from design to operate with SAP supply chain solutions
  • Learn how to embed intelligent technologies such as Machine Learning or Blockchain in your operations

Recording

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Integration within the Intelligent Enterprise - Overview A classical brownfield approach for integrating a company's legacy systems can be costly and time-consuming and integration often does not rank among the hottest trending technology topics on a CIO's agenda. But it's about time to change this. Get insight into how the Intelligent Enterprise is fostered by end-to-end integration and learn about the various integration aspects entailed, including out-of-the-box integration, consistent UX, and integration into the SAP Analytics Cloud solution. May 16th,
2019
  • Learn more about SAP's Integration Strategy
  • Discover SAP's unique capability to cover end-to-end processes

Recording

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Innovations in Measurement Tools (USMM & LAW) The USMM has not been changed in the last 5 years, but in 2018 a completely new USMM was released. This session should give an overview of the changes and new functionalities in this re-designed measurement tool.   May 07th, 2019
  • Discover the new USMM ​which is already shipped
  • See the latest functionalities in measurement tools
  • Get an overview of the planned developments in 2019 

Recording

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Incident Solution Matching - What is AI Driven Support and How Does This Improve SAP Product Support Experience?

What is AI driven support and how does this improve SAP product support experience / ISM?

 

Incident solution matching is a new service from SAP based on artificial intelligence (AI) technology that helps customers get relevant answers to technical questions faster. As a central part of our machine learning–empowered support process, it proposes solutions automatically within the incident creation form within SAP ONE Support Launchpad so customers can find relevant SAP Notes and SAP Knowledge Base Articles quickly without searching manually. Compared to classical tools, this new AI service accelerates the process of finding relevant solutions by learning from past incidents.

 

To find solutions to your issue in one quick step, simply access your SAP ONE Support Launchpad and describe your issue as concisely as possible within the incident creation form. You will automatically receive possible solutions ranked in order of relevance. 

April 23rd, 2019
  • Discover how AI driven support can improve SAP product support
  • Understand the SAP machine-learning empowered support process
  • Get to know Incident Solution Matching 

Recording

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Service Ticket Intelligence with SAP Leonardo Machine Learning

If businesses want to increase customer loyalty, they have to provide a good customer service. Bad support services often result in customer churn despite a generally high brand and product satisfaction. It is therefore crucial for businesses to provide good and fast solutions to service requests and to create a pleasant customer experience during service complaints.

 

SAP Leonardo offers intelligent services to improve your customer service (and consequently customer experience) by predicting the right service category for new incoming tickets and directing them to the right processor straight away. The intelligent services moreover provide similar historical tickets to the person processing the request. 

April 09th, 2019
  • Learn how SAP Leonardo can speed up your time to solution proposal
  • Learn how SAP Leonardo can help direct your customers' tickets to the right processor immediately
  • Learn how SAP Leonardo can help find the correct solution for your customers' tickets faster
  • Learn how SAP Leonardo can be consumed via the native integration to SAP C/4 Service Cloud and on SAP Leonardo Machine Learning Foundation 

Recording

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Use Schedule an Expert to Discuss Technical Issues - Experience the Benefits of a Real-Time Conversation With an SAP Support Expert to Solve Your Problem Discover the SAP Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.​ Similar to booking an online doctor's appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you.​ Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution​ April 04th 2019

Schedule an Expert is ideal if you:​

  • Prefer a live conversation with a support expert instead of instant messaging or submitting written incidents ​
  • Want to use screen sharing to illustrate an issue​
  • Need to schedule colleagues on your call with SAP support​
  • Want tips for prevention of incidents​
  • Schedule an Expert is available for all support levels, for new and open incidents.   

Recording

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Use Expert Chat to Solve Your Technical Problems Discover the SAP Next-Generation Support real-time channel Expert Chat and how it can help you implement and operate your SAP solutions, in any deployment model. Expert Chat is a live chat service best suited for new medium or high priority issues. It instantly connects you to SAP technical support experts. Real-time interaction with screen sharing creates a faster and more direct route to issue resolution, which improves customer satisfaction while reducing project and operational costs. It's available for all support levels and almost all solutions – at no additional cost. ​  April 04th 2019

Expert Chat benefits include:​

  • Time savings: Businesses that implement Expert Chat begin to experience significant increases in value from their maintenance and support agreements with SAP.​
  • Reduced downtime: Expert Chat can reduce the amount of time businesses spend supporting SAP products, including resolving incidents and issues.​
  • Efficient issue resolution: Through the Expert Chat service, SAP optimizes support process by consolidating all necessary information at an early stage to solve an issue during the interaction.  For more complex issues, a follow-up will take place as an incident. 

Recording

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Get Instant Access to SAP Product Support with SAP Next-Generation Support Real-Time Channels  Live business needs live support. Learn how to choose the right channel for your questions. ​Explore the benefits of Expert Chat and Schedule an Expert for your SAP solution. ​
Experience how to reduce time to resolution with SAP's live support channels.​ 
April 02nd, 2019
  • Learn how to choose the right live support channel.​
  • Learn how to start an Expert Chat or a Schedule an Expert session.​
  • Find out how to use these channels for new and open incidents.​
  • Gain insights on how SAP's real-time support channels help you to find answers and get help much  

Recording

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SAP ONE Support Launchpad: Overview and How to Get Started

The SAP ONE Support Launchpad and new Service and Support Applications are the 3rd most visited website of SAP - more than 90.000 unique users are using them every day. Whether you need to find an answer to a question, get information about the availability of your SAP Cloud solution, or plan to update your on-premise solution – it is all available at your fingertip, centrally in one place. Join this session and learn what the SAP ONE Support Launchpad can offer to you, and how it can facilitate your daily support-related tasks.

Experience how Personalization, Favorites, Search, Smart Navigation and many other features help you use the SAP ONE Support Launchpad to its full potential!

March 19th 2019

  • Understand the guiding principles of the SAP ONE Support Launchpad
  • Discover its scope and capabilities
  • Experience the benefits of key features such as personalization etc. 

Recording

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How to Prepare for the SAP Support Backbone Update SAP's support backbone is the central infrastructure located at SAP to provide technical support to our customers. This infrastructure has been updated. The legacy infrastructure remains in place to allow a safe transition for customers. Customers need to switch to the new infrastructure before January 2020 to ensure continuous connectivity.

This update impacts SAP Solution Manager and Focused Run, and also every other ABAP-based SAP system which is connected to the support backbone. 

 

In this session, you will learn about the impacts of the support backbone update on SAP Solution Manager and Focused Run, and what you need to do to ensure connectivity of these systems to SAP after January 1st, 2020. You will also learn where you can get more information about the support backbone update and the required activities.

 

March 18th 2019
  • Understand how to prepare for the SAP Support Backbone Update
  • Learn about the impacts of the update
  • Find out where to get more information

 

Recording

PDF 1

PDF 2  

SAP Next-Generation Support: Overview Session  Discover key concepts of SAP Next-Generation Support and how it can help you implement and operate your SAP solutions, in any deployment model.​

The Next-Generation Support approach provides always-on support to help our customers transition toward the intelligent enterprise. This includes live support channels, context-sensitive help and support built into our software, and self-service access to our vast knowledge base and user community. Customers gain direct access to our support experts when needed. ​ 

March 14th 2019
  • Real-time support channels like the Expert Chat and Schedule an Expert ​
  • Self-service tools like the SAP Knowledge Base Article service and the Guided Answers​
  • Support built directly into the product, with a digital support assistant based on SAP CoPilot, currently available for SAP S/4HANA Cloud​ 

Recording

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SAP Solution Manager and Cloud ALM SAP delivers a new Application Lifecycle Management offering: SAP Cloud Application Lifecycle Management (SAP Cloud ALM). 
Learn more about this new tool and discuss with the SAP expert if SAP Cloud ALM is relevant for Customer Centers of Expertise.
March 11th 2019 
  • What is SAP Cloud ALM?
  • How does it relate to SAP Solution Manager? What is the roadmap?
  • What does your Customer COE need to do now?

Recording

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SAP Customer Center of Expertise - Overview The Customer Center of Expertise (Customer COE) is the central collaboration hub on Customer side with two maturity levels for SAP business and IT departments, to act as service provider and business innovation enabler - regardless of whether the Customer has an on-premise or Hybrid/Cloud environment. Starting with a Primary Customer COE Certification, customers establish the foundation for their Customer COEs to then continuously prove their maturity and become certified Advanced Customer COEs that facilitate support and drive innovation in their organizations. March 05th 2019 - 05:00 PM (CET) and 10:00 AM (CET)

Customer Center of Expertise (Customer COE)

  • Concept and Key components

Certifications by SAP of the Customer COE Organization

  • Primary and Advanced
  • Criteria, requirements, key success areas, key elements, roadmap
  • Advanced IT Operations Self-Assessment

Recording

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License Utilization Information Application
SAP recently announced applications for Customer COE contract & license management activities - License Utilization Preparation Area (LUPA) and License Utilization Information (LUI).
LUPA is the first step before the actual system measurement can take place for all On-Premise customers. Within this application, the measurement process can be planned accordingly and prepared correctly. Once the measurement is completed, the results are sent to LUI for further checks.
The LUI application provides a comprehensive overview of SAP License Entitlement and SAP Software Usage for SAP Public Cloud and for SAP S/4HANA On-Premise customers.
 
January 17th 2019
  • License Utilization Information Application (LUI)
  • License Utilization Preparation (LUPA)
  • Contract and License Management
  • Features and Functions of the LUI and LUPA applications 
  • LUI and LUPA roadmap

Recording

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SAP Innovation and Optimization Pathfinder for Lines of Business

Learn how CIOs and IT managers leveraged the Pathfinder – to strengthen their bonds with the lines of business, to optimize their ERP operations, and to build their SAP roadmap and digital transformation.
November 5th
  • Introduction and Overview
    • Customer Challenges
    • Solution
    • How to Read the Report
  • Example: SAP Innovation and Optimization Pathfinder – Finance Edition
  • How to Request the Report

Recording

Presentation

Increase Your IT and Business Users' Skillset and Maturity: SAP Enterprise Support Academy Are you aware that Enterprise Support offers multiple learning formats for your IT and business users at no additional cost? Introducing the SAP Enterprise Support Academy. This program helps you build up the knowledge and skills needed to fully maximize your investment with SAP. You have access to learning content and services in multiple formats, supporting different learning styles and needs, from ad hoc problem solving to structured, long-term knowledge acquisition. October 24th 
  • The digital era is evolving into the Intelligence Era 
  • SAP Enterprise Support is the foundation of continuous customer success 
  • SAP Enterprise Support Value Maps

Recording

Presentation

Essential Tips on SAP Incident Processing You are invited to participate in a live Knowledge Transfer Session for Customer Center of Expertise. You can learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. May 23rd 
  • Incident Handling
  • Initial Processing and Troubleshooting
  • Incident Process Flow
  • Communication Types
  • Make the most of your support interaction for rapid solutions 

Recording

Presentation

Collaborate and Maximize Your Success with SAP Enterprise Support Value Maps SAP Enterprise Support Value Maps help you to navigate intuitively through services, offerings, and tools available from SAP Enterprise Support. Learn more about this on-demand, 24/7 collaborative and social network platform that connects you directly with SAP experts, engineers, and peers. May 17th 2018
  • Learn about the on-demand, collaborative and social network platform
  • Connection with SAP experts, engineers and peers

Recording

Presentation

Live Business needs Live Support Next-Generation Support for the Digital Enterprise March 2018
Self-Service and incident prevention, Real-Time interaction Expert Chat, Schedule an Expert, Ask an Expert Peer, Customer Interaction Center, Digital Support Experience
Presentation
What a Customer COE should know about Incident Management This Meet the Expert Session provides insights about Incident Management rules, processes and important functionalities (such as Expert Chat, report and manage incidents, solution finding and more...) May 2017

Live demo in SAP ONE Support Launchpad applications:

  • how to find a solution
  • how to report and manage incidents
  • how a perfect incident looks like.

 

Recording

Presentation

What a Customer COE Should Know About his or her Role in the New Hybrid World

The Customer COE needs to change when Cloud solutions are used in hybrid scenarios. This MTE will give first insights and ideas what are the new challenges and how to work on the new requirements in a hybrid world. January 2017
  • How will Cloud solutions change the role of the SAP Customer COE?
  • How to position as a SAP Customer COE in the new hybrid world?
  • Get first insights and ideas what are the new challenges for CCOE in a hybrid Scenario

Recording

Presentation

SAP ONE Support Launchpad - Personalized Access to the Support World SAP ONE Support Launchpad is the central, harmonized and simplified entry point to support regardless of your solution. It can be easily personalized to fit your needs, provides a consistent user experience, and is great in supporting you to successfully accomplish your daily service and support related tasks.

The Cloud Availability Center provides you an overview on the status of all your SAP cloud products.

And you can see all of your incidents upfront, via the Incident Dashboard.
March 2017
  • Cloud Availability Center 
  • Easy Personalization
Recording

What a Customer COE should know about Incident Management Applications

WEB-Session where SAP-experts will explain and demonstrate the use of the applications for Incident Management of SAP's ONE Support Launchpad. You will gain firsthand insight through demos of all applications needed to personalize the Launchpad, to find a solution and to report and manage incidents. October 2016
  • SAP ONE Support Launchpad: Personalized Access to the Support World
  • Introduction to the Incident Management Applications
  • Live Demo
           > How to search for solution
           > How to report an incident
  • Tips & Tricks
Recording

SAP License Administration Workbench 2.0: Introduction and initial experience

SAP recommends to consolidate the measurement results of each SAP system in the License Administration Workbench (LAW), if multiple SAP software installations and/or systems are in use. February 2016
  • Motivations for the Redesign of LAW 2.0
  • New Functionalities of LAW 2.0
  • System Requirements
  • System Demo
  • Hands-On Experience
  • Documentation & Support

Presentation

Webinar Replay

Events

EVENTS DESCRIPTION LINK
SAP Customer COE & Support Infotag 2019

Juli 2.-3. 2019, Walldorf, WDF21, Germany

"EinBlick Voraus" - Den Wandel intelligent gestalten

Erhalten Sie Einblick in die neuesten SAP Support Trends & Innovationen und erfahren Sie, wie Sie Ihre Softwarenutzung optimieren. Der diesjährige SAP Customer COE & Support Infotag thematisiert unter anderem die aktuellsten Service & Support Tools, welche den Umstieg auf SAP S/4HANA erleichtern. Neben Fachvorträgen von SAP Experten und Kunden werden Sie genügend Möglichkeiten zum Networken und den wertvollen, persönlichen Austausch untereinander haben.

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Agenda

Virtual SAP Enterprise Support Day

March 20th 2019

The Transition to an Intelligent Enterprise
A Journey of Visionary Collaboration, Focus, and Agility
Intelligent enterprises have a unique affinity for differentiating themselves with new capabilities, skills, and technology. With outcome-targeted services and proactive support offerings, SAP is empowering companies to adopt this vision and set the foundation for a lean enterprise structure.
Attend this global virtual event on March 20, 2019, to get expert insight into how our portfolio can support the future success of your business.

Watch the sessions on-demand

Please keep in mind, to be able to register, you will need to have signed up with the SAP Learning Hub of the SAP Enterprise Support Academy.

SAP Customer COE & Support Infotag 2018

November 7.-8.2018, Walldorf, WDF21, Germany

"EinBlick Voraus"

Die digitale Transformation und die Nutzung der damit verbundenen SAP-Innovationen ist eines der zentralen Themen, das sowohl Fachbereiche als auch die IT beschäftigt. Lassen Sie sich an unserem Infotag für Customer COE-Mitarbeiter und IT-Experten zu den neuesten Entwicklungen und Erfahrungen mit den Lösungen SAP S/4HANA, SAP HANA Enterprise Cloud und SAP Leonardo in Walldorf auf den aktuellsten Stand bringen.

Website

Agenda

SAP CCoE Forum & 
Enterprise Support Infoday

September 4th 2018, Regensdorf, Switzerland 

Informationen aus erster Hand aus der SAP-Welt, Kundenberichte und Erfahrungsaustausch stehen im Zentrum in der Fachtagung - praxisorientiert und kompakt aufbereitet für CC-Leiter und Interessierte.

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Presentations