Customer COE(s) as Service Provider

SAP running IT departments often have to deal with the unspoken feeling on the customer side, they offer poor service at high cost. As a result they are at least indirectly, if not directly, in competition with external service providers. Reason is often an undefined service portfolio and cost model. When can a company really be satisfied with its own IT department? Advanced Customer COE(s) proactively addresses this question with transparency, efficiency and business acumen.

Advanced Customer COE(s) follow up with measurable goals through a regular exchange with their own business and achieve a tangible advantage over external service providers with the achievement and continuous improvement of all agreed services, and orchestration of external elements where needed.

Service Provider at a glance:

  • Cost transparency and control
  • Sophisticated responsibilities
  • End-to-end IT process definitions
  • IT process efficiency and quality control
  • Cross-process integration
  • Business connection and integration
  • Value-of-IT reporting

Primary Customer COE

Running a certified Primary Customer COE is a contractual element and demonstrates proficiency in important basic functions. The SAP Primary Customer COE Certification provides a solid foundation for interacting with SAP. This certification consists of self-service by filling out an online-questionnaire. A follow-up call in case of ambiguities is optional. More Information

Advanced IT Operations Self-Assessment

The Advanced Self-Assessment identifies areas of improvement for Primary Customer COE(s) on their journey towards Advanced maturity. After completion, SAP will provide a rough estimation of the maturity of your processes including maturity indicators and recommendations in each area. This Assessment cannot replace the SAP Operations Planning Workshop, where SAP interacts directly with your experts and comes up with a sophisticated and precise evaluation, including a tailored action plan. More Information

Advanced Customer COE

The Advanced Customer COE Certification confirms as optional basis an excellent integrated end-to-end solution orchestration and a KPIs driven continuous improvement process through an effective Quality Management System. This shall be renewed on an annual basis. This Certification is performed remotely and on-site. More Information

Customer Story

SAP ICCoE Info Forum

Why is Eskom the first African Advanced Certified SAP CCoE?

- Rajendra Bhawanipursad