Customer COE Roadmap & Certifications

Three Phases to Prove Your Customer COE Maturity

The SAP Customer COE is the central collaboration hub with two different maturity levels for SAP business and IT departments to act as service provider and business innovation enabler.

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Running a certified Primary Customer COE is a contractual element and demonstrates proficiency in important basic functions. The SAP Primary Customer COE Certification provides a solid foundation for interacting with SAP. This certification consists of self-service by filling out an online-questionnaire. A follow-up call in case of ambiguities is optional. More Information


Please consider as a Center of Expertise the Incident Quality Report Application within the SAP ONE Support Launchpad

The Advanced Self-Assessment identifies areas of improvement for Primary Customer COE(s) on their journey towards Advanced maturity. After completion, SAP will provide a rough estimation of the maturity of your processes including maturity indicators and recommendations in each area. This Assessment cannot replace the SAP Operations Planning Workshop, where SAP interacts directly with your experts and comes up with a sophisticated and precise evaluation, including a tailored action plan. More Information

The Advanced Customer COE Certification confirms as optional basis an excellent integrated end-to-end solution orchestration and a KPIs driven continuous improvement process through an effective Quality Management System. This shall be renewed on an annual basis. This Certification is performed remotely and onsite. More Information