Knowledge Transfer for Customer COE(s)

Contact us for access to our new Customer COE Community Suite for real added values for certfied Customer COE(s) only. On this SAP Jam-based platform, you can network, stay up-to-date with the Customer COE of the year, and ask questions to the entire community.

SAP webinars are real time media presentations distributed over the Internet. Each webinar will be distributed live and will be available as a link later. To participate in webcasts you will be provided with a dial-in number, participant code and a web link.

Please Note: Since July 1, 2017, the learning content of the SAP Enterprise Support Academy is available on the SAP Learning Hub. To get started, entitled customers can click here to sign up and get more about SAP Learning Hub (edition for SAP Enterprise Support). 

Search for offered Expert-guided implementation (EGI) sessions (powered by SAP Enterprise Support Academy).




Webinars Details Date Agenda Links
NEW: Essential Tips on SAP Incident Processing You are invited to participate in a live Knowledge Transfer Session for Customer Center of Expertise. You can learn information on the Incident Handling core processes that SAP support engineers follow from initial processing, troubleshooting, to solution. May 23th 2018
Live Webinar Session:
  • Incident Handling
  • Initial Processing and Troubleshooting
  • Incident Process Flow
  • Communication Types
  • Make the most of your support interaction for rapid solutions 



NEW: Collaborate and Maximize Your Success with SAP Enterprise Support Value Maps SAP Enterprise Support Value Maps help you to navigate intuitively through services, offerings, and tools available from SAP Enterprise Support. Learn more about this on-demand, 24/7 collaborative and social network platform that connects you directly with SAP experts, engineers, and peers. May 17th 2018
Live Webinar Session:
  • Learn about the on-demand, collaborative and social network platform
  • Connection with SAP experts, engineeres and peers



Live Business needs Live Support Next-Generation Support for the Digital Enterprise March 2018
Self-Service and incident prevention, Real-Time interaction Expert Chat, Schedule an Expert, Ask an Expert Peer, Customer Interaction Center, Digital Support Experience
What a Customer COE should know about Incident Management This Meet the Expert Session provides insights about Incident Management rules, processes and important functionalities (such as Expert Chat, report and manage incidents, solution finding and more...) May 2017

Live demo in SAP ONE Support Launchpad applications:

  • how to find a solution
  • how to report and manage incidents
  • how a perfect incident looks like.




What a Customer COE Should Know About his or her Role in the New Hybrid World

The Customer COE needs to change when Cloud solutions are used in hybrid scenarios. This MTE will give first insights and ideas what are the new challenges and how to work on the new requirements in a hybrid world. January 2017
  • How will Cloud solutions change the role of the SAP Customer COE?
  • How to position as a SAP Customer COE in the new hybrid world?
  • Get first insights and ideas what are the new challenges for CCOE in a hybrid Scenario



SAP ONE Support Launchpad - Personalized Access to the Support World SAP ONE Support Launchpad is the central, harmonized and simplified entry point to support regardless of your solution. It can be easily personalized to fit your needs, provides a consistent user experience, and is great in supporting you to successfully accomplish your daily service and support related tasks.

The Cloud Availability Center provides you an overview on the status of all your SAP cloud products.

And you can see all of your incidents upfront, via the Incident Dashboard.
March 2017
  • Cloud Availability Center 
  • Easy Personalization

What a Customer COE should know about Incident Management Applications

WEB-Session where SAP-experts will explain and demonstrate the use of the applications for Incident Management of SAP's ONE Support Launchpad. You will gain firsthand insight through demos of all applications needed to personalize the Launchpad, to find a solution and to report and manage incidents. October 2016
  • SAP ONE Support Launchpad: Personalized Access to the Support World
  • Introduction to the Incident Management Applications
  • Live Demo
           > How to search for solution
           > How to report an incident
  • Tips & Tricks

SAP License Administration Workbench 2.0: Introduction and initial experience

SAP recommends to consolidate the measurement results of each SAP system in the License Administration Workbench (LAW), if multiple SAP software installations and/or systems are in use. February 2016
  • Motivations for the Redesign of LAW 2.0
  • New Functionalities of LAW 2.0
  • System Requirements
  • System Demo
  • Hands-On Experience
  • Documentation & Support


Webinar Replay