Contact us for access to our new CCOE Community Suite for real added values for certfied Customer COE(s) only. On this SAP Jam-based platform, you can network, stay up-to-date with the Customer COE of the year, and ask questions to the entire community.
SAP webinars are real time media presentations distributed over the Internet. Each webinar will be distributed live and will be available as a link later. To participate in webcasts you will be provided with a dial-in number, participant code and a web link.
Please Note: Since July 1, 2017, the learning content of the SAP Enterprise Support Academy is available on the SAP Learning Hub. To get started, entitled customers can click here to sign up and get more about SAP Learning Hub (edition for SAP Enterprise Support).
Search for offered Expert-guided implementation (EGI) sessions (powered by SAP Enterprise Support Academy).
|Live Business needs Live Support||Next-Generation Support for the Digital Enterprise||March 2018||
Self-Service and incident prevention, Real-Time interaction Expert Chat, Schedule an Expert, Ask an Expert Peer, Customer Interaction Center, Digital Support Experience
|What a Customer COE should know about Incident Management||This Meet the Expert Session provides insights about Incident Management rules, processes and important functionalities (such as Expert Chat, report and manage incidents, solution finding and more...)||May 2017||
Live demo in SAP ONE Support Launchpad applications:
|The Customer COE needs to change when Cloud solutions are used in hybrid scenarios. This MTE will give first insights and ideas what are the new challenges and how to work on the new requirements in a hybrid world.||January 2017||
|SAP ONE Support Launchpad - Personalized Access to the Support World||SAP ONE Support Launchpad is the central, harmonized and simplified entry point to support regardless of your solution. It can be easily personalized to fit your needs, provides a consistent user experience, and is great in supporting you to successfully accomplish your daily service and support related tasks.
The Cloud Availability Center provides you an overview on the status of all your SAP cloud products.
And you can see all of your incidents upfront, via the Incident Dashboard.
|WEB-Session where SAP-experts will explain and demonstrate the use of the applications for Incident Management of SAP's ONE Support Launchpad. You will gain firsthand insight through demos of all applications needed to personalize the Launchpad, to find a solution and to report and manage incidents.||October 2016||
|SAP recommends to consolidate the measurement results of each SAP system in the License Administration Workbench (LAW), if multiple SAP software installations and/or systems are in use.||February 2016||