Knowledge Transfer

Contact us for access to our new CCOE Community Suite for real added values for certfied CCOE(s) only. On this SAP Jam-based platform, you can network, stay up-to-date with the CCOE of the year, and ask questions to the entire community.

SAP webinars are real time media presentations distributed over the Internet. Each webinar will be distributed live and will be available as a link later. To participate in webcasts you will be provided with a dial-in number, participant code and a web link.

Webinars

Webinars Details Date Agenda Links
What a Customer COE should know about Incident Management This Meet the Expert Session provides insights about Incident Management rules, processes and important functionalities (such as Expert Chat, report and manage incidents, solution finding and more...) May 2017

Live demo in SAP ONE Support Launchpad applications:

  • how to find a solution
  • how to report and manage incidents
  • how a perfect incident looks like.

 

Recording

Presentation

What a Customer COE Should Know About his or her Role in the New Hybrid World

The Customer COE needs to change when Cloud solutions are used in hybrid scenarios. This MTE will give first insights and ideas what are the new challenges and how to work on the new requirements in a hybrid world. January 2017
  • How will Cloud solutions change the role of the SAP Customer COE?
  • How to position as a SAP Customer COE in the new hybrid world?
  • Get first insights and ideas what are the new challenges for CCOE in a hybrid Scenario

Recording

Presentation

What a Customer COE Should Know About Incident Management Applications, Part2

In this German session we will continue to explain and demonstrate the use of the applications for Incident Management of SAP's ONE Support Launchpad. You will gain firsthand insight through demos of all applications needed to personalize the Launchpad, to find a solution and to report and manage incidents. December 2016
  • SAP ONE Support Launchpad: Personalized Access to the Support World
  • Introduction to the Incident Management Applications
  • Live Demo
           > How to search for solution
           > How to report an incident
  • Tips & Tricks
Webinar Replay

What a Customer COE should know about Incident Management Applications, Part1

WEB-Session where SAP-experts will explain and demonstrate the use of the applications for Incident Management of SAP's ONE Support Launchpad. You will gain firsthand insight through demos of all applications needed to personalize the Launchpad, to find a solution and to report and manage incidents. October 2016
  • SAP ONE Support Launchpad: Personalized Access to the Support World
  • Introduction to the Incident Management Applications
  • Live Demo
           > How to search for solution
           > How to report an incident
  • Tips & Tricks
Webinar Replay Part1

Support Essentials – What a Customer COE should know about Incident Management

With this Webcast we provide a general overview about SAP Support Essentials and what a Customer COE should know about SAP Incident Management. Special focus will be the SAP ONE Support Launchpad Incident Form. August 2016
  • SAP Support Basics
  • Introduction of the SAP ONE Support Launchpad Incident Form
  • How to search for a solution
  • How to report an incident
  • How to speed up and escalate an incident

Presentation

Webinar Replay

SAP License Administration Workbench 2.0: Introduction and initial experience

SAP recommends to consolidate the measurement results of each SAP system in the License Administration Workbench (LAW), if multiple SAP software installations and/or systems are in use. February 2016
  • Motivations for the Redesign of LAW 2.0
  • New Functionalities of LAW 2.0
  • System Requirements
  • System Demo
  • Hands-On Experience
  • Documentation & Support

Presentation

Webinar Replay

What a Customer COE should know about SAP Innovation Discovery Service

SAP offers a new self-service providing customer with innovations tailored to their business as well as comprehensive business and technical information. Learn more about the new self-service, its positioning in regard to the currently existing SAP Service tools. Get further information how SAP Innovation Discovery supports Customer COEs in turning the adoption of innovations into tangible value for the business. A live demo will provide further details how to work with the new self-service. July 2014
  • Introduction SAP Customer COE Program
  • Introduction SAP Innovation Discovery
  • Ÿ+ Live Demo
  • ŸPositioning & outlook regarding the existing SAP Service Tools
  • Questions & Answers

Presentation

Webinar Replay