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Maximize business outcomes from your SAP investment and drive continuous technology and business process innovations.


Utilize SAP's COE program to set up a team of SAP experts. Align business and technology units and pursue one goal.


Realizing value from your SAP investment by using SAP best practice, resources, and expert knowledge and ongoing exchange.

Featured Content

Management Framework

The Customer COE management framework is SAP's overall “big picture” of how to address Customer COE capability areas in an optimal and sustainable way. SAP recommends to follow an integrated and holistic management approach to ensure a consistent and effective set up of the Customer COE organization focusing on business value. 


Deep dive into our customer success stories to see by example how other customers built up their Customer Center of Expertise!​

Your Customer COE Journey

The main tasks of a Customer COE are divided into five dimensions. You can find more information for each dimension by reading the documents linked below.

(1) Customer COE: Strategy

(2) Customer COE: Architecture and Innovation

(3) Customer COE: Organization and Governance

(4) Customer COE: Processes and Tools (Including Contract and License Management

(5) Customer COE: People and Skills 


Get a basic understanding of setting up your own Customer COE by reading this Overview slide deck.


If you have any questions, you can contact the Customer COE Program at

Customer COE Accreditation Guide gives you orientation which topics are important and what should be implemented. 
You can use the information both as a guideline when setting a Customer COE and as preparation for your Customer COE team accreditation.

For more information on the Customer COE team Accreditation process, please view the Overview document (page 13).

Find more information about the incident quality evaluation and the dashboard in our documentation.

Deployment Models by SAP and Hyperscalers

Find out about the cooperation between SAP and the Hyperscalers such as Microsoft, Amazon, Google, or Alibaba and the opportunities offered for your organization. Furthermore, discover the SAP Business Technology Platform services available on Hyperscalers.

Sustainability for Customer COEs

Sustainability today is a core business imperative and accordingly end-to-end process insights are key to ensure efficiency gains, social responsibility as well as compliance. The Customer COE has the resources and knowledge to drive sustainability by integrating business and IT.

Guides and Best Practices for Customer COE

Browse documents such as whitepapers and guides that help Customer Centers of Expertise with daily and strategic challenges they are facing in today's digital economy, and guide their path towards the Intelligent Enterprise. Find the content most useful for you in the categories Governance and Organizations, Hybrid System Landscapes, Hybrid and Cloud Operations as well as Architecture and Technology.

Learn more about deployment models offered by SAP and Hyperscalers in our recently published section. 

Webcasts & Events

Access live Customer COE Webcasts, Roadmap Sessions, Customer Best Practices, and check Customer COE events and infodays.

Media Library

Access the single source of information around the Customer COE journey, team accreditation and services. 

Customer COE Community

SAP Enterprise Support Value Maps

An SAP social media-based empowerment and support program, that simplifies and accelerates learning and utilization of support offerings. They provide guided access to the knowledge, skills and services needed to tackle business challenges and drive goals. Value Maps empower you to build up digital proficiency and prepare your IT landscape for innovation.

SAP User Groups

You can connect with SAP customers, industry and technology experts from SAP and our partners. Supported by the Global User Groups organization, these independent, not-for-profit groups educate members, facilitate customer involvement, and influence SAP strategy. Discover the knowledge offering provided to User Groups.

Contact the Program

The Customer COE Program provides you with the newest insights, knowledge sessions and keeps you up-to-date with upcoming events. Contact the Customer COE Program ( to request the newsletter.