Cloud Status Dashboard and Scheduled Maintenance for SAP SuccessFactors

The information below explains common concepts and questions about the Cloud Status Dashboard and the Scheduled Maintenance Page for SAP SuccessFactors.

Key Concept Review: False Positives

Please note that the status of each data center displayed on the dashboard actually represents an aggregation of data pools, products and entities like our FTP servers. Because of this aggregation, there can sometimes be false-positives displayed at a data center level that may not necessarily affect your application.

In this example, while the incident only occurs in one data pool (red), the dashboard may report an incident for the entire data center serving that data pool (s), product types, and entities like a FTP server that are unaffected.

Upon logging in with your Support Portal credentials, you can click on an incident to learn more about an ongoing incident.

For an at a glance view of today's status, please review the dashboard's Current Status (top row). To determine your data center, see How do I know which data center my SAP SuccessFactors application utilizes? in the FAQ below.

Historical Information 

Historical information is archived for up to 30 days.* You can review previous incidents by using the scroll bar at the bottom of the dashboard.

Scheduled Maintenance

A scheduled maintenance window is defined as a period in which SAP SuccessFactors service may be unavailable for maintenance. 

You can view upcoming scheduled maintenance by visiting the Service Status tab in the Cloud Support Portal and clicking the Scheduled Maintenance link.

Terms and Definitions

(1)  Maintenance Types

  • Scheduled: Typically, scheduled maintenance is announced 3 business days in advance of the maintenance windows outlined in the link above.
  • Emergency: While we strive to give you as much advanced notice as possible, at times we may need to perform emergency maintenance on any of the maintenance situations outlined below. Although we typically provide at least 6 hours of lead time, a notification in some situations may be provided as close as one hour prior to the maintenance window.

(2)  Maintenance Descriptions

  • Infrastructure Maintenance
  • Application Maintenance
  • Code Release
  • Network Maintenance
  • Database Maintenance

(3)  Modules

Maintenance windows may affect one or more of the following modules, as noted in the Scheduled Maintenance table:

1. BizX (includes the following products):

  • Platform
  • Performance & Goals
  • Calibration
  • Compensation Management
  • Employee Central
  • Onboarding
  • Recruiting Management
  • Succession & Development

2. SAP Jam

3. RMK (Recruiting Marketing)

4. LMS (Learning Management System)

5. Mobile

6. WFA  (Workforce Analytics)

7. WFP (Workforce Planning)

(4)  Impact

  • Intermittent Access: End users may have access to your system throughout the maintenance window, but may experience slow performance in the affected module(s) until the maintenance window is complete.
  • No Access: End users will not have access to your system during the maintenance window.

(5) & (6) Data Centers and Local Times

The (5) Start Date and Time and (6) End Date and Time of each maintenance window reflect the local time zone of the affected data center. The time zone of the maintenance window can be found here:

Frequently Asked Questions

Currently, the Service Status Dashboard should be viewed as a complementary resource and we will continue to send email and Twitter notifications per today's process. If we plan to update this process we will give you advanced notice.

The high-level status of a data center is available on the 'Current Status' row; to see the current status of an issue, hover over the incident.

Our team is committed to reporting all high impact incidents which affect multiple customers. Because of this, some incidents may not always be reflected on the Service Status Dashboard.  

If you are having a service issue and it does not seem to be reflected within the dashboard, contact us.

    - All services are available and operating normally. 

   - A service interruption was restored.

    - There may be an intermittent performance or connectivity issue with a product or process. 

     - There may be a wide spread performance or connectivity issue with a product or process. 

     - Minor incidents that affects several customers or additional information regarding the status of a data center.

    - Scheduled, unscheduled maintenance, and patch upgrades.

A data center is a facility which is used to store SAP SuccessFactors systems and contains multiple smaller components, known as data pools. 

With the exception of our quarterly product releases, which are scheduled for the year, we typically will inform you up to five business days in advance of any scheduled maintenance. 

If you have applications that reside on multiple data centers, like the Learning module and BizX applications, you will need to check the appropriate data center for both. If you are unsure about which data center your BizX system resides on, see the How do I know which data center my SuccessFactors application utilizes? section in this FAQ. If you are unsure about the data center your Learning module utilizes, please submit a case with Support.

Due to our agreement with your organization, we will not publish information regarding scheduled maintenance specific to federal organizations on the Scheduled Maintenance page. You will still receive email notifications regarding this maintenance.

The historical information listed on the Service Status Dashboard is designed to give you information regarding unscheduled incidents that may affect your data center and; therefore, will not contain information regarding scheduled maintenance windows. To find information about scheduled maintenance, see the Scheduled Maintenance dashboard.

The Service Status Dashboard describes unscheduled system outages and the status of any ongoing issues, while the Scheduled Maintenance page is a preview of future scheduled maintenance windows.

Navigate to the bottom of any page and click the Show version information hyperlink.

After clicking Show version information, you can find your data center by referencing the Server field.

Within this field, the series of numbers and letters will indicate the Data center as follows:

Server 1PS8BCFAPP01

Is DataCenter DC8    (from 1PS8BCFAPP01)

In another example:

PC12BCF

Is DataCenter DC12 (from PC12BCF)

Contractual Maintenance Windows

(a) for the Jam Service, in addition to (e) below, Thursdays during the hours of:

  • 10:00 p.m. to 11:00 p.m. U.S. Mountain Time for the Arizona data center,
  • 7:00 p.m. to 8:00 p.m. U.S.Eastern Time for the New Jersey (or successor) data center
  • 11:00 p.m. to 12:00 a.m. Central European Time for the European data centers and
  • 5:00 am – 6:00 am Saturday AU Eastern Time for the Asia Pacific and Australian data centers

 (b) for the Workforce Planning/Workforce Analytics Service, if subscribed to:

  • SAP will notify Customer of the downtime forty-eight (48) hours prior to initiating such downtime and send an email confirmation to Customer when the Workforce Analytics and/or Workforce Planning Service is restored

(c) for the Recruiting Marketing Service, if subscribed to:

  • Consistently, as job data is added/updated/removed;
  • Nightly, for XML feed generation (beginning at 11 PM CT)

(d) for the Onboarding Service, if subscribed to:

  • Sundays between 9:00 PM to 11:00 PM Pacific Standard Time; and

(e) for the remainder of the BizX Suite (aa):

  • midnight (Friday-Saturday) to 7:00 a.m. Saturday U.S. Eastern Time for the US data centers, midnight (Friday-Saturday) to 7:00 a.m. Saturday GMT for the European data centers
  • or midnight (Friday-Saturday) to 7:00 a.m. Saturday AU Eastern Time for the Asia Pacific and Australian data centers
  • and (bb) midnight (Saturday-Sunday) to 7:00 a.m. Sunday U.S. Eastern Time for the US data centers
  • midnight (Saturday-Sunday) to 7:00 a.m. Sunday GMT for the European data centers or
  • midnight (Saturday-Sunday) to 7:00 a.m. Sunday AU Eastern Time for the Asia Pacific and Australian data centers.