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Month	Feedback	Customer Improvement	Development Team Analysis	Planned Action
January 2022	Report Indicator Feedback - Cloud Usage	I need to see the licensing numbers for the last 24 months; eventhough the selection is available, it always shows only 8 months	Thank you for providing feedback. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR. Goto Report an Issue on the right hand side of the page.	Please create a ticket to describe the issue in detail regarding content, we can then follow up. Tickets can be created directly from the cockpit by navigating to the ? help button on the header bar.
January 2022	Overall User Feedback	Cannot find tile ESRC	Thank you for taking the time to provide feedback. We love to hear from our Customers. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR. The ESRC can also be accessed by via our portal page.	No planned action. This is a specific issue and a ticket needs to be created in order to troubleshoot.
January 2022	Report Indicator Feedback-Closed Incidents	It is not clear which months are shown and which are not shown. It seems that some months having no incidents are shown, whereas other are not shown.	Thank you for taking the time to provide feedback. We love to hear from our Customers. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR	Please create a ticket to describe the issue in detail regarding content, we can then follow up. Tickets can be created directly from the cockpit by navigating to the ? help button on the header bar.
October 2021	Report Indicator Feedback- Cloud	Correction to the SFSF Unique Users.	Thank you for taking the time to provide feedback. This correction has been made, the team have added in the additional metric for daily unique users.	This has been released in Wave 8 (December 21)
October 2021	Overall User Feedback	Save Personalised Variant as favourite link.	Thank you for providing valuable feedback. Based on this feedback we have made the necessary corrections.	This has been released in Wave 8 (December 21)
September 2021	Overall User Feedback	Display more the 5 customers on the landing page.	Thank you for taking the time to provide feedback. The team have worked on this and are happy to include this improvement on the landing page.	This functionality has been released, the users will see their most recent customers used.
September 2021	Overall User Feedback	Improved Navigation to the Global Filters section.	Thank you for your feedback, we love hearing from our Customers! The following improvement to the navigation has been added: A tooltip shown at the Show Filter Bar icon indicates where to set global filters.	No further actions needed, this has been released.
August 2021	Overall User Feedback	Improve Corporate function filter.	Thank you for taking the time to provide feedback. We have taken this suggestion on board and have improved the filter, If multiple customers have been selected in the filter bar, the cockpit will show the customer's name plus “n more”, with n being the number of further selected customers.	No further actions required, this has been released.
July 2021	Overall User Feedback	When I try to print this information to share with my leadership, the page is blank	Thank you for your feedback, We love to hear from our Customers. We checked this in our production system and we were able to print. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR	Please create a ticket to describe the issue in detail regarding content, we can then follow up. Tickets can be created directly from the cockpit by navigating to the ? help button on the header bar.
July 2021	Report Indicator Feedback on-premise subsection Systems	In System Details (and maybe in other parts of ESRC as well) do show the well known Customer No., but not the Account ID that - to my understanding - are not known to customers and are more a SAP internal information	Thank you for taking the time to provide feedback. The ESRC is an interactive tool that can be adapted to each users individual requirement. The users can add just fields by going to the settings cog and add Account ID, Customer no etc. If users would like some more information about how to navigate the tool please use the embedded inapp help guide, this provides a guided tour in the application.	No actions required
July 2021	Overall User Feedback	Add Metrics on outliers would be great with the ability to remove them from dashboards or put a unique focus/dashboard specific to outliers	Thank you for your response, we love to hear back from our Customers. Please provide more information or contact us on sap.esreportingcockpit@sap.com	No actions required.
July 2021	Overall User Feedback	We would like track how much tickets have fulfilled the (P)SLAs.	Thank you for your response. We really appreciate the feedback. This is currently in process with our Development team.	In Process. This will be available in Wave 1 - 2022.
June 2021	Overall User Feedback	Improve Navigation	Thank you for your response, we are always glad to receive feedback. To greater understand how to navigate throughout the tool we would advise our users to check out the embedded app help in the cockpit, you can access this by going to the ? icon on the right hand side of the page, a drop down will then be shown along with a Guided tour demonstrating how to navigate efficiently in the cockpit.	No Actions required at this time.
June 2021	Overall User Feedback	Issue with Customer login data, ticket opened with relevant team and issue is still ongoing.	Thank you for taking the time to provide feedback. As the ESRC gets its data from other sources and this appears to be a data issue, please use the ticket that has been opened with support to follow up on the issue.	No Action required.
May 2021	Overall User Feedback	Improve Performance	Thank you for taking the time to provide feedback. We are in talks with Development in how to improve the performance of the tool.	In Process
May 2021	Overall User Feedback	Would like to see eu access yes or no in tenant list however was no filter option	Thank you for your feedback. We are always glad to hear from our Users. We are currently working on improved data display in System landscape and will be adding EU compliance.	In Process, this is currently being tested by our testers, once this is ready it will be released to all users.
April 2021	Overall User Feedback	In tickets would like to see a status on whether or not the ticket was reopen or related to another incident	Thank you for taking the time to provide feedback. We checked with the relevant team and currently it is not possible to link a case with another one, In SNOW you can link a case with other different records(major case, incident, problem, service request) but it is not possible to link cases at the same level.	No further actions to be taken.
April 2021	Overall User Feedback	German language needed.	Thank you for your feedback. We brought this feedback to our development team. We are currently working on this.	We are in the process of realising this, will be available in Wave 1, 2022.
April 2021	Overall User Feedback	Please reinstate the PDF overview report that was working perfectly and met all of our needs.	Thank you for taking the time to fill out the survey. We received feedback from users that they really liked the PDF report but there were improvements that could be made such as making it more flexible as different users wanted to see different information.	We will be offering a new printing report using a template, this will allow users flexibility and different customizing options. This is under development.
March 2021	Report Indicator Feedback	Excel download in availability section.	Thank you for taking the time to provide feedback. We have now included an excel download in the availability section.	This was realised in Wave 3 (April 2021).
March 2021	Overal User Feedback	Please include on-premise products as we still use SAP Business Suite.	Thank you for your feedback. We are currently in the process of implementing on-premise into the ESRC. This has begun with System Landscape, EarlyWatch Alert and Summary Indicators.	No actions required.
February 2021	Report Indicator Feedback	Add the ability to order services in Enterprise Support Reporting Cockpit.	Thank you for taking the time to provide feedback. In the Services Section there is a link that leads our Users to Available Services, here it explains how to create an incident or how to contact the SAP Enterprise Support Advisory team.	No changes required.
January 2021	Report Indicator Feedback	Improve Content of Incidents and Performance.	Thank you for your feedback! We are always looking at ways to improve the ESRC. For the Content issue please elaborate further on what content you would like to see in ESRC. Regarding Performance we are already looking at how to improve our performance and hope to have an update in the future.	Please create a ticket to describe the issue in detail regarding content, we can then follow up.
October 2020	Overall User Feedback	Improve Content of the cockpit by 1. Showing Login times. 2.Optimizing SAP ByD Licences. 3.Transactions and Volume Reports.	Thank you for your feedback! Please go to the Cloud Usage section and drill down to see ByD usages statistics.	Please contact your SAP Support Advisor with your requirements and they can contact the Enterprise Support Reporting Cockpit Team.
September 2020	Report Indicator Feedback	There is no way to download the graph, the function is not working	Thank you for your feedback, we checked this in our production system and were able to download the chart without any issues for multiple LoBs. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR	Please create a ticket and describe the issue in detail. We can then follow up.
September 2020	Report Indicator Feedback	Cloud System Availability	We love to hear from our Customers and feedback is greatly appreciated, We are sorry that the availability statistic did not meet your expectations. We need more information to understand why you are not satisfied with the availability section and how we can improve here, please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR	Please create a ticket to describe the issue in detail, we can then follow up.
September 2020	Overall User Feedback	Customer is missing SCP information.	Thank you very much for your feedback! You helped us to find a gap in the authorization concept which caused the problem in SCP system display. We requested that this will be corrected. A correction should be delivered with the next Wave 7	Delivered in Wave 7 (October 2020).
September 2020	Report Indicator Feedback	Include Blackline data	Blackline is a third party product and we are focusing first on the integration of SAP products into the cockpit. This will be included once we have integrated SAP products, presently we do not have a timeline for this.	No changes required.
August 2020	Overall User Feedback	Customer needs an option to schedule an automatically created report every month (including updated figures)	Thank you for your feedback. You do not need to schedule any regular reports as the data is being updated automatically. You can simply print the PDF file with all adjustments according to your variant at any time you need it.	Investigations on how to improve the print template has been triggered. In process.
August 2020	Report Indicator Feedback	The C4C licence report does not help me stay compliant with my licence obligations. It does not differentiate between licence types nor does it give me a dialogue report to understand at a granular level how my licences are tracking.	In Process
August 2020	Overall User Feedback	When will on-premise content be available in the SAP Enterprise Support reporting cockpit?	We are working on the integration of the on-premise content in collaboration with the German SAP customers user group. We are planning to offer the new content for customers by the end of 2020/2021.	No actions required, on-premise has been fully integrated into ESRC in Wave 7.

Month

Feedback

Customer Improvement

Development Team Analysis

Planned Action

January 2022

Report Indicator Feedback - Cloud Usage

I need to see the licensing numbers for the last 24 months; eventhough the selection is available, it always shows only 8 months

Thank you for providing feedback. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR. Goto Report an Issue on the right hand side of the page.

Please create a ticket to describe the issue in detail regarding content, we can then follow up. Tickets can be created directly from the cockpit by navigating to the ? help button on the header bar.

January 2022

Overall User Feedback

Cannot find tile ESRC

Thank you for taking the time to provide feedback. We love to hear from our Customers. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR. The ESRC can also be accessed by via our portal page.

No planned action. This is a specific issue and a ticket needs to be created in order to troubleshoot.

January 2022

Report Indicator Feedback-Closed Incidents

It is not clear which months are shown and which are not shown. It seems that some months having no incidents are shown, whereas other are not shown.

Please create a ticket to describe the issue in detail regarding content, we can then follow up. Tickets can be created directly from the cockpit by navigating to the ? help button on the header bar.

October 2021

Report Indicator Feedback- Cloud

Correction to the SFSF Unique Users.

Thank you for taking the time to provide feedback. This correction has been made, the team have added in the additional metric for daily unique users.

This has been released in Wave 8 (December 21)

October 2021

Overall User Feedback

Save Personalised Variant as favourite link.

Thank you for providing valuable feedback. Based on this feedback we have made the necessary corrections.

This has been released in Wave 8 (December 21)

September 2021

Overall User Feedback

Display more the 5 customers on the landing page.

Thank you for taking the time to provide feedback. The team have worked on this and are happy to include this improvement on the landing page.

This functionality has been released, the users will see their most recent customers used.

September 2021

Overall User Feedback

Improved Navigation to the Global Filters section.

Thank you for your feedback, we love hearing from our Customers! The following improvement to the navigation has been added: A tooltip shown at the Show Filter Bar icon indicates where to set global filters.

No further actions needed, this has been released.

August 2021

Overall User Feedback

Improve Corporate function filter.

Thank you for taking the time to provide feedback. We have taken this suggestion on board and have improved the filter, If multiple customers have been selected in the filter bar, the cockpit will show the customer's name plus “n more”, with n being the number of further selected customers.

No further actions required, this has been released.

July 2021

Overall User Feedback

When I try to print this information to share with my leadership, the page is blank

Thank you for your feedback, We love to hear from our Customers. We checked this in our production system and we were able to print. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR

Please create a ticket to describe the issue in detail regarding content, we can then follow up. Tickets can be created directly from the cockpit by navigating to the ? help button on the header bar.

July 2021

Report Indicator Feedback on-premise subsection Systems

In System Details (and maybe in other parts of ESRC as well) do show the well known Customer No., but not the Account ID that - to my understanding - are not known to customers and are more a SAP internal information

Thank you for taking the time to provide feedback. The ESRC is an interactive tool that can be adapted to each users individual requirement. The users can add just fields by going to the settings cog and add Account ID, Customer no etc. If users would like some more information about how to navigate the tool please use the embedded inapp help guide, this provides a guided tour in the application.

No actions required

July 2021

Overall User Feedback

Add Metrics on outliers would be great with the ability to remove them from dashboards or put a unique focus/dashboard specific to outliers

Thank you for your response, we love to hear back from our Customers. Please provide more information or contact us on sap.esreportingcockpit@sap.com

No actions required.

July 2021

Overall User Feedback

We would like track how much tickets have fulfilled the (P)SLAs.

Thank you for your response. We really appreciate the feedback. This is currently in process with our Development team.

In Process. This will be available in Wave 1 - 2022.

June 2021

Overall User Feedback

Improve Navigation

Thank you for your response, we are always glad to receive feedback. To greater understand how to navigate throughout the tool we would advise our users to check out the embedded app help in the cockpit, you can access this by going to the ? icon on the right hand side of the page, a drop down will then be shown along with a Guided tour demonstrating how to navigate efficiently in the cockpit.

No Actions required at this time.

June 2021

Overall User Feedback

Issue with Customer login data, ticket opened with relevant team and issue is still ongoing.

Thank you for taking the time to provide feedback. As the ESRC gets its data from other sources and this appears to be a data issue, please use the ticket that has been opened with support to follow up on the issue.

No Action required.

May 2021

Overall User Feedback

Improve Performance

Thank you for taking the time to provide feedback. We are in talks with Development in how to improve the performance of the tool.

In Process

May 2021

Overall User Feedback

Would like to see eu access yes or no in tenant list however was no filter option

Thank you for your feedback. We are always glad to hear from our Users. We are currently working on improved data display in System landscape and will be adding EU compliance.

In Process, this is currently being tested by our testers, once this is ready it will be released to all users.

April 2021

Overall User Feedback

In tickets would like to see a status on whether or not the ticket was reopen or related to another incident

Thank you for taking the time to provide feedback. We checked with the relevant team and currently it is not possible to link a case with another one, In SNOW you can link a case with other different records(major case, incident, problem, service request) but it is not possible to link cases at the same level.

No further actions to be taken.

April 2021

Overall User Feedback

German language needed.

Thank you for your feedback. We brought this feedback to our development team. We are currently working on this.

We are in the process of realising this, will be available in Wave 1, 2022.

April 2021

Overall User Feedback

Please reinstate the PDF overview report that was working perfectly and met all of our needs.

Thank you for taking the time to fill out the survey. We received feedback from users that they really liked the PDF report but there were improvements that could be made such as making it more flexible as different users wanted to see different information.

We will be offering a new printing report using a template, this will allow users flexibility and different customizing options. This is under development.

March 2021

Report Indicator Feedback

Excel download in availability section.

Thank you for taking the time to provide feedback. We have now included an excel download in the availability section.

This was realised in Wave 3 (April 2021).

March 2021

Overal User Feedback

Please include on-premise products as we still use SAP Business Suite.

Thank you for your feedback. We are currently in the process of implementing on-premise into the ESRC. This has begun with System Landscape, EarlyWatch Alert and Summary Indicators.

No actions required.

February 2021

Report Indicator Feedback

Add the ability to order services in Enterprise Support Reporting Cockpit.

Thank you for taking the time to provide feedback. In the Services Section there is a link that leads our Users to Available Services, here it explains how to create an incident or how to contact the SAP Enterprise Support Advisory team.

No changes required.

January 2021

Report Indicator Feedback

Improve Content of Incidents and Performance.

Thank you for your feedback! We are always looking at ways to improve the ESRC. For the Content issue please elaborate further on what content you would like to see in ESRC. Regarding Performance we are already looking at how to improve our performance and hope to have an update in the future.

Please create a ticket to describe the issue in detail regarding content, we can then follow up.

October 2020

Overall User Feedback

Improve Content of the cockpit by 1. Showing Login times.

2.Optimizing SAP ByD Licences.

3.Transactions and Volume Reports.

Thank you for your feedback! Please go to the Cloud Usage section and drill down to see ByD usages statistics.

Please contact your SAP Support Advisor with your requirements and they can contact the Enterprise Support Reporting Cockpit Team.

September 2020

Report Indicator Feedback

There is no way to download the graph, the function is not working

Thank you for your feedback, we checked this in our production system and were able to download the chart without any issues for multiple LoBs. As this appears to be a specific issue we will need to check further please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR

Please create a ticket and describe the issue in detail. We can then follow up.

September 2020

Report Indicator Feedback

Cloud System Availability

We love to hear from our Customers and feedback is greatly appreciated, We are sorry that the availability statistic did not meet your expectations. We need more information to understand why you are not satisfied with the availability section and how we can improve here, please create a ticket SAP ONE Support Launchpad using component SV-SCS-ESR

Please create a ticket to describe the issue in detail, we can then follow up.

September 2020

Overall User Feedback

Customer is missing SCP information.

Thank you very much for your feedback! You helped us to find a gap in the authorization concept which caused the problem in SCP system display. We requested that this will be corrected. A correction should be delivered with the next Wave 7

Delivered in Wave 7 (October 2020).

September 2020

Report Indicator Feedback

Include Blackline data

Blackline is a third party product and we are focusing first on the integration of SAP products into the cockpit. This will be included once we have integrated SAP products, presently we do not have a timeline for this.

No changes required.

August 2020

Overall User Feedback

Customer needs an option to schedule an automatically created report every month (including updated figures)

Thank you for your feedback. You do not need to schedule any regular reports as the data is being updated automatically. You can simply print the PDF file with all adjustments according to your variant at any time you need it.

Investigations on how to improve the print template has been triggered. In process.

August 2020

Report Indicator Feedback

The C4C licence report does not help me stay compliant with my licence obligations. It does not differentiate between licence types nor does it give me a dialogue report to understand at a granular level how my licences are tracking.

In Process

August 2020

Overall User Feedback

When will on-premise content be available in the SAP Enterprise Support reporting cockpit?

We are working on the integration of the on-premise content in collaboration with the German SAP customers user group. We are planning to offer the new content for customers by the end of 2020/2021.

No actions required, on-premise has been fully integrated into ESRC in Wave 7.

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