What happens to my feedback?

  • In this section you will view the consolidated feedback from SAP Enterprise Support reporting cockpit surveys.
  • Based on your feedback, the cockpit development team reviews customers feedback and uses it to plan future improvements. 
  • Please keep sending us feedback, we love to hear from our customers!

Customer Feedback

Month

Feedback

Customer ImprovementDevelopment Team AnalysisPlanned Action
July 2021Report Indicator Feedback on-premise subsection SystemsIn System Details (and maybe in other parts of ESRC as well) do show the well known Customer No., but not the Account ID that - to my understanding - are not known to customers and are more a SAP internal information

Thank you for taking the time to provide feedback. The ESRC is an interactive tool that can be adapted to each users individual requirement.  The users can add just fields by going to the settings cog and add Account ID, Customer no etc. If users would like some more information about how to navigate the tool please use the embedded inapp help guide, this provides a guided tour in the application.No actions required
July 2021Overall User FeedbackAdd Metrics on outliers would be great with the ability to remove them from dashboards or put a unique focus/dashboard specific to outliersThank you for your response, we love to hear back from our Customers. We are currently checking this with the Business Owners.In Process
July 2021Overall User FeedbackWe would like track how much tickets have fulfilled the (P)SLAs.Thank you for your response. We really appreciate the feedback.This is currently in process with our Development team.In Process.
June 2021Overall User Feedback Improve NavigationThank you for your response, we are always glad to receive feedback.  To greater understand how to navigate throughout the tool we would advise our users to check out the embedded app help in the cockpit, you can access this by going to the ? icon on the right hand side of the page, a drop down will then be shown along with a Guided tour demonstrating how to navigate efficiently in the cockpit. No Actions required at this time.
June 2021Overall User FeedbackIssue with Customer login data, ticket opened with relevant team and issue is still ongoing.Thank you for taking the time to provide feedback.  As the ESRC gets its data from other sources and this appears to be a data issue, please use the ticket that has been opened with support to follow up on the issue.  No Action required.
May 2021Overall User FeedbackImprove PerformanceThank you for taking the time to provide feedback.  We are in talks with Development in how to improve the performance of the tool.In Process 
May 2021Overall User FeedbackWould like to see eu access yes or no in tenant list however was no filter optionThank you for your feedback.  We are always glad to hear from our Users. We are currently working on improved data display in System landscape and will be adding EU compliance.In Process
April 2021Overall User FeedbackIn tickets would like to see a status on whether or not the ticket was reopen or related to another incidentThank you for taking the time to provide feedback.  We checked with the relevant team and currently it is not possible to link a case with another one, In SNOW you can link a case with other different records(major case, incident, problem, service request) but it is not possible to link cases at the same level. No further actions to be taken.
April 2021Overall User FeedbackGerman language needed.Thank you for your feedback.We brought this feedback to our development team. We are currently working on this.We are in the process of realising this, will be available in Wave 1, 2022.
April 2021Overall User FeedbackPlease reinstate the PDF overview report that was working perfectly and met all of our needs.Thank you for taking the time to fill out the survey. We received feedback from users that they really liked the PDF report but there were improvements that could be made such as making it more flexible as different users wanted to see different information.We will be offering a new printing report using a template, this will allow users flexibility and different customizing options.  This is under development.
March 2021Report Indicator FeedbackExcel download in availability section.Thank you for taking the time to provide feedback.  We have now included an excel download in the availability section.This was realised in Wave 3 (April 2021).
March 2021Overal User FeedbackPlease include on-premise products as we still use SAP Business Suite.Thank you for your feedback.  We are currently in the process of implementing on-premise into the ESRC. This has begun with System Landscape, EarlyWatch Alert and Summary Indicators.on-premise will be fully implemented in Wave 5 (July 2021)
February 2021Report Indicator FeedbackAdd the ability to order services in Enterprise Support Reporting Cockpit.Thank you for taking the time to provide feedback. In the Services Section there is a link that leads our Users to  Available Services, here  it explains how to create an incident or how to contact the SAP Enterprise Support Advisory team.No changes required.
January 2021Report Indicator FeedbackImprove Content of Incidents and Performance.Thank you for your feedback! We are always looking at ways to improve the ESRC. For the Content issue please elaborate further on what content you would like to see in ESRC. Regarding Performance we are already looking at how to improve our performance and hope to have an update in the future.Please create a ticket to describe the issue in detail regarding content, we can then follow up.
October 2020Overall User Feedback

Improve Content of the cockpit by 1. Showing Login times.

2.Optimizing SAP ByD Licences.

3.Transactions and Volume Reports.

Thank you for your feedback! Please go to the Cloud Usage section and drill down to see ByD usages statistics.
Please contact your SAP Support Advisor with your requirements and they can contact the Enterprise Support  Reporting Cockpit Team.
September 2020Report Indicator FeedbackThere is no way to download the graph, the function is not workingThank you for your feedback, we checked this in our production system and were able to download the chart without any issues for multiple LoBs.  As this appears to be a specific issue we will need to check further please create a ticket  SAP ONE Support Launchpad using component SV-SCS-ESRPlease create a ticket and describe the issue in detail. We can then follow up.
September 2020Report Indicator FeedbackCloud System AvailabilityWe love to hear from our Customers and feedback is greatly appreciated,  We are sorry that the availability statistic did not meet your expectations. We need more information to understand why you are not satisfied with the availability section and how we can improve here, please create a ticket  SAP ONE Support Launchpad using component SV-SCS-ESRPlease create a ticket to describe the issue in detail, we can then follow up.
September 2020Overall User FeedbackCustomer is missing SCP information.Thank you very much for your feedback! You helped us to find a gap in the authorization concept which caused the problem in SCP system display. We requested that this will be corrected. A correction should be delivered with the next Wave 7Delivered in Wave 7 (October 2020).
September 2020Report Indicator FeedbackInclude Blackline dataBlackline is a third party product and we are focusing first on the integration of SAP products into the cockpit.  This will be included once we have integrated SAP products, presently we do not have a timeline for this.No changes required.
August 2020Overall User FeedbackCustomer needs an option to schedule an automatically created report every month (including updated figures)Thank you for your feedback.  You do not need to schedule any regular reports as the data is being updated automatically. You can simply print the PDF file with all adjustments according to your variant at any time you need it.Investigations on how to improve the print template has been triggered. 
August 2020Report Indicator FeedbackThe C4C licence report does not help me stay compliant with my licence obligations. It does not differentiate between licence types nor does it give me a dialogue report to understand at a granular level how my licences are tracking.In Process 
August 2020Overall User FeedbackWhen will on-premise content be available in the SAP Enterprise Support reporting cockpit?We are working on the integration of the on-premise content in collaboration with the German SAP customers user group. We are planning to offer the new content for customers by the end of 2020/2021.On-premise implementation is ongoing - planned for 2021