What happens to my feedback?

  • In this section you will view the consolidated feedback from SAP Enterprise Support reporting cockpit surveys.
  • Based on your feedback, the cockpit development team reviews customers feedback and uses it to plan future improvements. 
  • Please keep sending us feedback, we love to hear from our customers!

Community Feedback

Month

Feedback

Customer ImprovementDevelopment Team AnalysisPlanned Action
SeptemberReport Indicator FeedbackThere is no way to download the graph, the function is not working. We appreciate feedback from Customers, we checked this in our test system and were able to download the chart without any issues for multiple LoBs.  As this appears to be a specific issue we will need to check further please create a ticket  SAP ONE Support Launchpad using component SV-SCS-ESRNo actions as we are not able to replicate the error mentioned
SeptemberReport Indicator FeedbackCloud System AvailabilityWe love to hear from our Customers and feedback is greatly appreciated however the issue here is very vague, we will need more information about what the exact issue is, please contact us via email @esreportingcockpit@sap.com or create a ticket  SAP ONE Support Launchpad using component SV-SCS-ESRNo actions possible,  Customer needs to elaborate further.
SeptemberOverall User FeedbackCustomer is missing SCP information.The reason is the authorization based on the installation and the fact that only global accounts are assigned to the IBASE. We requested that this will be corrected. A correction should be delivered with the next Wave 7Delivered in Wave 7 (October 2020).
SeptemberReport Indicator FeedbackInclude Blackline dataAs confirmed with the C4C team there is no possibility to estabilsh automated reporting by user type.No changes required.
AugustOverall User FeedbackCustomer needs an option to schedule an automatically created report every month (including updated figures)You do not need to schedule any regular reports as the data is being updated automatically. You can simply print the PDF file with all adjustments according to your variant at any time you need it.No changes required. 
AugustReport Indicator FeedbackThe C4C licence report does not help me stay compliant with my licence obligations. It does not differentiate between licence types nor does it give me a dialogue report to understand at a granular level how my licences are tracking.As confirmed with the C4C team there is no possibility to estabilsh automated reporting by user type.No actions needed.
AugustOverall User FeedbackWhen will on-premise content be available in the SAP Enterprise Support reporting cockpit?We are working on the integration of the on-premise content in collaboration with the German SAP customers user group. We are planning to offer the new content for customers by the end of 2020/2021.On-premise implementation is ongoing - planned for 2021