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Spotlight News

SAP Support Expands Ask an Expert Peer

Due to the positive customer feedback, SAP Support is excited to expand Ask an Expert Peer. The channel has launched at the beginning of this...

Maintenance Notification: August 15, 2018

Due to maintenance, the following services will not be available August 15, 2018 (Wednesday), from 19:00-20:00 JST (18:00-19:00 China) (12:00-13:00 CET): Sapserv 5/10 Problem analysis...

Incident Management Renovation No. 2

If you create incidents or service requests in SAP ONE Support Launchpad, SAP would like offer the chance to participate in a new program focused...


SAP SuccessFactors Community

The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.


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Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.

Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.

Get answers to questions by reviewing the support portal FAQs

Review the video content from the SAP Support YouTube playlist

Review the help files for the SAP support applications.

To help improve your support experience we would love to have you join one of our usability studies by emailing

Review the details of the service which serves as the starting point for the customer engagement.

SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.

Looking to participate in the Ask an Expert Peer feature trial? Ask an Expert Peer is designed to deliver fast issue resolution for basic inquiries and how-to questions. Please log in with a valid S-User to access the Ask an Expert Peer tab from the right-side of the Home page. Learn more here.