The Universe of SAP Business Technology Platform in a Nutshell - Discovery Center

Do you know what SAP Business Technology Platform offers to you? What use cases can be build with SAP BTP and what are its technical services? 

The SAP Discovery Center with its Missions and Service Catalog is the easiest way to get those answers and go beyond; it also guides you through the implementation.
Register for this session on January 31, 2023 to:

• Learn how you can best leverage the SAP Discovery Center
• See a walk through of a sample use case
• Learn which technical services are available and how you can use them to realize your specific needs with SAP BTP

SAP CLM Webcast Series: SAP Landscape Management Cloud – Live in Action

SAP Landscape Management Cloud is a new software-as-a-service (SaaS) solution to simplify the management of SAP systems running on hyperscalers (Azure, AWS, GCP).

It provides analytics capabilities to:

• Optimize and reduce your infrastructure usage
• Get a centralized view on your system landscape
• Standardize and automate SAP operations and much more. 

Join this session on January 25, 2023 to learn more and watch live demos.

The people side of an SAP Customer Center of Expertise

The reality of the cloud is that change is becoming a continuum, rather than being a periodic event.

This means the way a business and its Customer Center of Expertise (Customer COE) operate needs to change. 

Cloud technology requires a mindset shift, new skills, and continuous learning with regular innovation cycles.

What will change for the Customer COE? Are they preparing for this change? Will they maintain the right skills needed for the cloud era? And have they considered the enablement of end users?

Review the recording and slides, and learn more about the way a Customer COE will evolve in the cloud era. 

Real-Time Support: Always-on service at your fingertips

It has been 7 years since the launch of our Next-Generation Support campaign, which largely marketed our support services. Since we have reached the next generation of support, we are due for a name change.

Starting now, our support services will no longer be referred to as “next generation”. Instead, we have renamed our support services to Real-Time Support.

This name reflects the approach to provide customers with real-time “always on” customer care through a variety of services and channels, including chats, web sessions, self-service options, mobile, social media and more.

Find out more here.

Adjustment of SAP Support Fees

Today's environment of high inflation rates reflected across regional price indices is broadly impacting companies around the globe. SAP has therefore decided to adjust the support fee for existing support agreements for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises, based on the respective local Consumer Price Index (CPI).

The terms of our agreements allow for an annual adjustment of the support fee after the initial term and first renewal term. Consistent with the terms of our agreements, SAP will increase the annual support fee for the aforementioned SAP support agreements by a maximum of 3.3% (or the local CPI rate, if lower), effective January 1, 2023. The increase does not represent an increase in list prices for SAP support offerings for new purchases of software. Read the full statement in English or German.