How the Cloud Changes the Business Transformation Mindset
Cloud technology has evolved into an alternative business transformation option based on continuous learning and business improvement.
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SAP Release & Maintenance Strategy Overview
Join this session on July 6, 2022 to get an overview of the SAP Release & Maintenance strategy for the different product families: SAP S/4HANA, SAP Business Suite and others.
SAP experts explain which commitments have been rolled out and where you can find this and other information.
As a basis, the information used has been rolled out on the SAP support portal (https://support.sap.com/en/release-upgrade-maintenance.html). A joint discussion rounds off the session.
People Side of an SAP Cloud COE
Businesses succeed when they have the knowledge and skills required to deliver exceptional results. With the move to the cloud, the mindset and the ways to manage fast-paced change become ever more important.
Your expertise with a Center of Expertise means we need your input to help us empower your people to meet those challenges.
Sharing your insights in this 10-minute survey will help shape our cloud COE and people skills to enable your workforce to manage frequent change and maximize performance.
With your valuable advice, we can write the roadmap for a more productive future.
SAP Incident Management – Step-by-step guidance through applications, tools and communication channels
We introduced many communication channels and various types of assistance to support you in the incident process.
- When do I use which offering?
- Which communication channel is recommended in which situation?
- Is there intelligent tool support for preliminary clarification of a problem?
- What can I do if open incidents/reports are progressing slowly?
Join this session on June 29, 2022 to get answers to the questions above and more.
The overview is rounded off by an update on the latest innovations and an outlook on further developments that should make your interaction with SAP Support easier.
Schedules for Maintenance Deliveries is moving to SAP for Me
Schedules for Support Package Stack and SAP BusinessObjects Maintenance Schedule will now be transitioning to SAP for Me (S-user required) over the next couple of months. To ensure a smooth transition, the Schedules for Maintenance Deliveries and SAP for Me are running in parallel.
Learn more in this blog.
Get the support you need to thrive as a supplier on SAP Business Network
Suppliers can access the Help Center to find video tutorials, support documentation, FAQs, and other resources covering a variety of topics, such as:
- Finding more business opportunities on SAP Business Network
- Managing your orders and sending invoices
- Participating in sourcing events
- Setting up digital catalogs for your customers
- Enhancing your business profile to highlight your company strengths
For more best practices content and discovering what's possible as a supplier on SAP Business Network, watch the replay videos from our latest Supplier Connection Live webinar.
Share Your Thoughts!
We'd really like to hear your first impressions of the support experience in SAP for Me, the future single-entry point for support.
Try it out today and share your thoughts via the Support Experience in SAP for Me survey.
Your feedback will be used to measure and continually improve our customer experience.
Introduction of SAP for Me, your new customer portal
SAP for Me is your personalized central entry point to SAP's support. It provides transparency across all your SAP solutions and ensures a harmonized support experience.
SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place.
Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.
Additionally, check our list of Upcoming Live Sessions in various languages and time zones.
SAP Solution Manager 7.2 SP14 is out now!
SAP Solution Manager SP14, SAP Fiori apps for SAP Solution Manager SP13 and SAP Focused Build and Insights SP09 have been released and are now generally available for all customers and partners.
To see what the feature-packed release holds on for you take a look at the highlights blog and the What's New presentation.
Take a glimpse about the new features at the associated documentation available on the SAP Help Portal:
- SAP Solution Manager 7.2 SP14
- SAP Fiori apps for SAP Solution Manager 1.0 SP13
- SAP Focused Build and Insights 2.0 SP09
Watch the recording of the What's New call and check here for more ALM events & Webcasts.
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Other resources:
- Introduction to SAP Support Portal [video]
- Visit the customer onboarding resource centers
- SAP Support Portal FAQs
Spotlight News
How Your Drive for Sustainability Can Impact the Employee Experience
Sustainability efforts will change much more than the company's carbon footprint, emissions goals, or reputation.
Maintenance Notification: June 11, 2022
There will be an outage to the Sapserv7 and Sapserv9 (Singapore) servers on Saturday, June 11, 2022, from 6:00-10:00 UTC. During this outage, the following...
How HR Transformation Is Changing in a New Hybrid Era
As with any digital business transformation, cloud technology is a critical enabler.
Maintenance Notification: June 5, 2022
There will be an outage to the Sapserv5 (Tokyo) servers on Sunday, June 5, 2022, from 2:00-10:00 UTC. During this outage, the following services are...