Looking For New Features or Enhancements for S/4HANA Cloud?

Submit your ideas on new functionalities and vote on existing ones to improve S/4HANA Cloud on SAP Customer Influence. This is your way to influence SAP S/4HANA Cloud development decisions.

If you are looking for an enhancement or missing feature, check existing ideas first and vote on them to accelerate the processing time. If you don't find it, create a new idea and come back to check the status.

Find more information on Customer Influence here.

Incident Solution Matching for SAP S/4HANA Cloud Customers

SAP's AI-driven Incident Solution Matching further improves the support experience for SAP S/4HANA Cloud customers. This machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Articles (KBAs) but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library when the incident is related to SAP S/4HANA Cloud product.

Read more!

Introducing a new welcome area on the SAP Support Portal

The Head of SAP Product Support, Mohammed Ajouz, introduces you to a dedicated section of our SAP Support Portal, Welcome to Support.

Learn more on how to begin your journey with Product Support, accessible to you anywhere, any time and on any channel.

Learn more...

SAP Localization Summit

We are pleased to invite you to SAP Localization Summit – this year's most important SAP Solutions Localization event.

The Summit will take place on November 8 in Moscow at SAP Digital Leadership Center located at Kosmodamianskaya nab., 52/7, 2^nd floor.

Learn more...

Try SAP’s new support assistant

Experience an enhanced incident creation process enabled by SAP's new support assistant. The ‘support assistant' offers you a guided approach through a conversational user interface during the incident creation process on the SAP ONE Support Launchpad. Using tree structures, the optimized functionality helps you step through a series of questions and narrows down to the problem area, meanwhile recommending targeted solutions in real-time.

Simply visit the SAP ONE Support Launchpad and try the new support assistant. 

For more information, please visit SAP Community.

Tired of spending too much time creating incidents?

Try SAP's improved incident management application in the SAP ONE Support Launchpad. With a simplified and intuitive design, optimized features will help you to create an incident, while AI driven analytics provide options in real-time to offer you a seamless and personalized experience. Providing the information you need, you may either submit your issue to SAP or immediately jump to the best help offer of your choice – be it self-services offering or direct engagement with SAP support experts though our live support channels. For more details follow this link.

SAP Solution Manager Education Summit 2019, Germany

The SAP Solution Manager Education Summit 2019 focuses on innovation in SAP application lifecycle management and will help you on your journey in becoming an intelligent enterprise.

Our experts are happy to support you in realizing the next steps in your SAP application lifecycle management strategy. Plan today and join us at the event from December 3-6 in Heidelberg, Germany.

Act now and update your systems to stay connected to SAP as of January 1, 2020

SAP's support backbone has been updated, and to ensure a safe transition for you, the legacy infrastructure will remain available until the end of the year. This impacts every ABAP-based SAP system which is connected to the support backbone.

Learn from this video what you have to do in a nutshell and read the SAP News article. Also check out the landing page and read the guide for detailed information about this important topic.