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Are you ready to engage with SAP‘s product support easier, faster and more intuitively? Access the SAP ONE Support Launchpad and try the support assistant feature for an optimized incident creation experience. This new feature will assist you in creating a more thorough incident and will even select the best component for your issue type, saving you valuable time and effort. Experience how SAP‘s support assistant accelerates the process of creating an incident by helping categorize your issue and by asking you powerful, topic-specific questions, while also recommending tailored content and solutions at each step of this guided experience. The recommended content is curated by SAP's support experts and AI technology which can further reduce your time and effort to solve the issue.
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese, Portuguese (Brazilian), Spanish, Simplified Chinese, French, Korean, Russian, and Italian, we have added machine translations for German.
On Wednesday April 1, 2020, SAP Enterprise Support is inviting all SAP Enterprise Support customers to attend it's 6th consecutive annual virtual event, this year boasting exclusive expert insights on how to adopt SAP S/4HANA as their foundational basis in becoming an intelligent enterprise.
This year all sessions will be held live in English with global accessibility.
Register for the virtual event
Google Chrome has rolled out an incompatible change regarding the “SameSite” cookie attribute starting Feb 17, 2020. All cross-domain browser scenarios could be critically affected.
Note 2887651 focuses on scenarios containing the following SAP products:
These products are based on SAP Kernel or SAP Web Dispatcher as a base technology.
Read this blog for more information on the technical background, the affected scenarios and their solutions.
Join our Product Support Accreditation program and become part of our community. Complete the easy to consume learning modules, gain knowledge and be rewarded.
The Product Support Accreditation program is available to all SAP customers at no additional cost. Access the program with your s-user and enjoy easy to consume self-enablements to speed up your time to answers and increase efficiency and productivity during your support interactions.
Do you need help with a technical question related to your SAP SuccessFactors solution?
Then try Ask an Expert Peer, the new official support channel, that lets you have a private discussion with a qualified and approved peer - at no additional cost. Ask an Expert Peer offers you fast issue resolution for your basic inquiries and how-to questions.
Watch the video and learn more here.
SAP has extended its innovation commitment for SAP S/4HANA to 2040 and provides clarity on SAP Business Suite 7 with mainstream maintenance until 2027 and optional extended maintenance until 2030.
Further information: SAP Support Portal
SAP has announced changes to the d changes to the maintenance commitment of SAP Business Suite.
SAP Solution Manager 7.2 follows the approach of the SAP Business Suite 7.
Focused Build and Insights are included in the usage rights of SAP Solution Manager since January 2020. They have the same maintenance conditions as SAP Solution Manager.
Focused Run is not affected by the announcement and has its own release and maintenance schedule.
Use “Schedule a Manager” to request a dedicated phone call with an SAP Product Support manager to help prevent or manage potential service exceptions on your high incidents.
Schedule a Manager is SAP's newest live support service and is now available for all SAP solutions apart from SAP SuccessFactors, SAP Business ByDesign and SAP Cloud for Customer, which will be added in the near future. Alongside Expert Chat and Schedule an Expert, Schedule a Manager offers an easy way to book a phone call with an SAP Product Support manager from the related product area, to discuss details of your high priority support incident. Through this new service, customers will experience a more enhanced communication with SAP's Product Support management to help solve their issues and prevent potential service exceptions. More details on what qualifies your incident for this specific service are provided on SAP Support Portal and SAP Community.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Learn more about the new SAP Community.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.
We are seeking customer feedback on upcoming changes to Incidents and other features on the SAP ONE Support Launchpad. We ask for 1-hour of your time in April. If interested, please email supportusability@sap.com
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