Maintenance Notification: November 30, 2021
There will be downtime to Sapserv5 (Japan) servers on Tuesday, November 30, 2021, from 18:00-19:00 JST (17:00-18:00 China Time; 10:00-11:00 CET). During this outage the...
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Digital and Business Transformation requires an Organizational Transformation!
Cloud solutions change how companies run. As a consequence, operating and orchestrating hybrid landscapes is becoming increasingly important.
We would like to hear your thoughts about how this affects your organization and invite you to participate in our Customer Center of Expertise Survey.
The insights help us to find ideas to support your organizational transformation.
Customer Center of Expertise Survey
Please check the Customer COE page on the SAP Support Portal, and the Customer COE and CIO Guides section.
Customer COE event: Lifetime Journey for Continuous Success
Strengthen your Foundation and Infuse your DNA with the Latest Innovations!
The role of a Customer COE requires you to continuously stay up-to-date and drive innovation adoption.
For that reason we have prepared for you a three-day virtual event to strengthen your foundation and help you define your innovation roadmap
October 5 - 7, 2021:
- Day 1: Strengthen your Customer COE Foundation and IT Infrastructure
- Day 2: Define your Innovation Roadmap
- Day 3: Path Towards the Intelligent Enterprise with the SAP Business Technology Platform
SAP Community at Product Support – your ideal place for How-to Questions
Want to know the best channel for your how-to questions? SAP's Product Support aims to provide you the best channel for your how-to questions by expanding our support channel offerings to include the SAP Community.
Learn more in this blog.
Helping Customers Navigating Through Difficult times: No CPI Increase for Support Contracts in 2022
SAP remains vigilant and focused on supporting our customers, partners, employees, and communities during the COVID-19 pandemic.
SAP understands that the current situation might lead to additional unforeseen challenges on customers' businesses and continues to be committed to help every organization and industry across the world in a fair and equal manner.
- For 2022, the company will again not apply the annual increase based on the local Consumer Price Index (CPI) to SAP Standard Support (StS) contracts.
- The company will also continue to not apply increases for SAP Enterprise Support (ES).
With this newly granted price stability SAP contributes to the strong partnership with our customers.
Please note that this CPI waiver for 2022 is not a waiver of the contractually agreed possible adjustments of the maintenance fee for any potential future increases.
Try Built-In Support to engage with SAP Product Support without leaving your product
With our Built-In Support offering, the major pillars of support activity are integrated into the product and available to the user at their point of need. Users no longer need to open a separate solution or collaboration portal to request assistance. Instead, accessing support is as simple as clicking on a contextually aware digital assistant within the application they are using to get the right information, manage your incidents, or quickly collaborate with an SAP expert in real-time, sharing knowledge. Read more!
Note: SAP's Built-In Support is currently available for SAP S/4HANA Cloud.
Engage with SAP’s Product Support via SAP for Me
SAP's support is evolving the digital support strategy by providing first support features in SAP for Me customer portal. Visit SAP for Me to explore the transparent system overview and integrated cloud availability and the System & Provisioning dashboard (S-user required). You will see a generic overview of all systems including the cloud system availability and the number of open incidents for the system.
‘My Calendar' provides information on your important event dates like planned cloud service maintenance as well as license key expiry, and offers access to join a Schedule an Expert or Schedule a Manager session.
More features, which customers currently access via SAP ONE Support Launchpad, will be added over time. Find out more by reading this blog post or visiting SAP Community.
Save your favorite products
Visit the improved My Products application to save your supported cloud products and on-premise product versions to your SAP ONE Support Launchpad profile. Your product favorites are then shared with other Launchpad applications like the knowledge base search, expert search and software download center to better personalize your experience.
Register for free CIC Support Webcasts
New to SAP? Looking to enhance your Support Experience? Want to learn more about Next Generation Support Tools? Incident Management becoming an issue?
CIC has got you covered. We have created enablement sessions that help you get the most from your support and optimize your experience with SAP.
Our sessions (approx. 30 minutes) are open to all SAP Customers & Partners. They are delivered across different time zones in the following languages: Chinese, English, French, German, Japanese, Spanish and Portuguese. All are followed by a live Q&A with a CIC Expert.
Find all the information you need including registration links, webcast topics and replays available here.
Spotlight News
Maintenance Notification: November 20, 2021
There will be multiple interruptions to Sapserv7 and Sapserv9 (Singapore) servers on Saturday, November 20, 2021, from 11:00-17:00 JST (10:00-16:00 China Time, 3:00-9:00 CET). During...
Maintenance Notification August 7, 2021
There will be multiple interruptions to Sapserv7 and Sapserv9 (Singapore) servers due to WAN migration at SNG3 (Cyxtera) DC on Saturday, August 7, 2021, from...
Maintenance Notification: July 31, 2021
Due to maintenance, there will be multiple interruptions for Sapserv5 (Provider connection) on Sunday, August 1, 2021, from 00:00-04:00 JST (Saturday, July 31, 2021, from...
Helping Customers Navigating Through Difficult Times: No CPI Increase for Support Contracts in 2022
SAP remains vigilant and focused on supporting our customers, partners, employees, and communities during the COVID-19 pandemic. SAP understands that the current situation might lead...
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Learn more on how to make the best out of interactions with Product Support via Product Support Accreditation, an easy to consume and easy to access enablement program at your own pace.
Communities
SAP Community
- Register & Create your Profile
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- Find Questions & Answers
- Find & Follow Tags
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SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.