Maintenance Notification: December 9, 2020
Due to maintenance, there will be one hour of downtime for Sapserv5/Sapserv10 on Wednesday, December 9, 2020, from 18:00-19:00 JST (17:00-18:00 China Time; 10:00-11:00 CET),...
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Features
Automatic translations for Expert Chat conversations available in Spanish and German
To help remove language barriers, SAP is launching new automatic machine translation features in the SAP ONE Support Launchpad. At the click of a button, customers have now the option to turn on automatic translations for their Expert Chat sessions or for their communications within their incidents.
How to create and activate Technical Communication Users
Watch and learn how to create and activate Technical Communication User.
Technical Communication Users are created and maintained in the Technical Communication Users application instead of the usual User Management application for S-user IDs.
You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.
Learn how to create, activate, and delete technical communication users.
Simplified Categorization using Product Functions
SAP simplified the incident creation process in the SAP ONE Support Launchpad using ‘Product Functions' as an alternative to classical components. ‘Product Functions' depend on the ‘System' and ‘Product Area' customers selected and are now highlighted by default on first entry. In case customers are familiar with ‘Components', it is still possible to categorize with them. The incident categorization will remember the users' preferred categorization for the following entry.
Learn more on the simplified categorization using ‘Product Functions' and improved incident creation experience.
Automatic translations for Expert Chat conversations available in Chinese and Portuguese
To help remove language barriers, SAP has launched a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. When starting an Expert Chat session, customers can now turn on automatic translations in the chat sessions. This new automatic bi-directional translation feature is currently available in Portuguese (Brazilian) and Simplified Chinese.
How to Subscribe to Cloud System Notifications
Watch and learn how you can remain informed about the availability and status of SAP Cloud Services, including planned and unplanned downtimes, as well as receive customer notifications and maintenance events that are most relevant to you. Super or Cloud Administrators can assign new subscriptions for any contact person within their organization. Learn about the following, and more:
- Access Cloud system Notification Subscriptions
- Subscribe to Cloud System Notifications for your SAP cloud products
- Customize and manage subscriptions to Cloud Availability Center notifications
Experience Real-Time Enterprise Collaboration with SAP S/4HANA Simulation by Baton Simulations
Enable your teams to get hands-on experience with SAP S/4HANA and make key business decisions as they execute multiple transactions - in planning, sales, marketing, procurement, production, finance, and more - all within a true-to-life competitive business setting.
Try out the new central entry point for Expert Chat and Schedule an Expert
The incident creation and management applications in SAP ONE Support Launchpad have been improved and provide a simplified and intuitive design with optimized features.
Since end of August 2020, the ‘Report an Incident' tile now provides you a central entry point for SAP support channels like traditional incident, Expert Chat and Schedule an Expert.
More Personalized Unified Support Experience and Simplified Problem Categorization
SAP's improved incident creation and incident management applications in the SAP ONE Support Launchpad provide you now with a simplified and intuitive design with optimized features.
Customers can now explore simplified categorization using ‘Product Functions' for an easier alternative to components, to get your incident to the correct SAP expert faster.
Learn more on the SAP Community.
Expanding Availability of SAP S/4HANA Cloud Help Resources
SAP S/4HANA Cloud customers can now explore the benefits of expanded availability of help resources.
This focused content for SAP S/4HANA Cloud help resources is located in the Search Results when searching SAP ONE Support Launchpad by clicking on the “Additional SAP S/4HANA Cloud Assets” link. The content can be found easily by searching the web, using the searches at sap.com, or the SAP ONE Support Launchpad.
These eight repositories will also be exposed to the global search engines making them easily found no matter where you search for answers, making it faster and easier to find issues to your technical issues.
For more information, please visit the SAP Community.
Spotlight News
Automatic Translations for Expert Chat Conversations Available in Spanish and German
To help remove language barriers, SAP is launching a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. Customers can...
Automatic Translations for Expert Chat Conversations Available in Chinese and Portuguese
To help remove language barriers, SAP is launching a new automatic machine translation feature for Expert Chat in the SAP ONE Support Launchpad. Customers can...
Maintenance Notification: November 7, 2020
Due to maintenance, there will be multiple interruptions for Sapserv7/9 (VPN connections) on Saturday, November 7, 2020, from 10:00 – 19:00 JST (9:00-18:00 China Time;...
Discover SAP S/4HANA in a Gamified Way with SAP S/4HANA Simulation by Baton Simulations
Experience the power of real-time enterprise collaboration in a fun environment as teams compete against each other to solve real business problems with the only...
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Communities
SAP SuccessFactors Community
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
SAP S/4HANA Cloud Community
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.