The people side of an SAP Customer Center of Expertise

The reality of the cloud is that change is becoming a continuum, rather than being a periodic event.

This means the way a business and its Customer Center of Expertise (Customer COE) operate needs to change. 

Cloud technology requires a mindset shift, new skills, and continuous learning with regular innovation cycles.

What will change for the Customer COE? Are they preparing for this change? Will they maintain the right skills needed for the cloud era? And have they considered the enablement of end users?

Review the recording and slides, and learn more about the way a Customer COE will evolve in the cloud era. 

Real-Time Support: Always-on service at your fingertips

It has been 7 years since the launch of our Next-Generation Support campaign, which largely marketed our support services. Since we have reached the next generation of support, we are due for a name change.

Starting now, our support services will no longer be referred to as “next generation”. Instead, we have renamed our support services to Real-Time Support.

This name reflects the approach to provide customers with real-time “always on” customer care through a variety of services and channels, including chats, web sessions, self-service options, mobile, social media and more.

Find out more here.

Adjustment of SAP Support Fees

Today's environment of high inflation rates reflected across regional price indices is broadly impacting companies around the globe. SAP has therefore decided to adjust the support fee for existing support agreements for SAP Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises, based on the respective local Consumer Price Index (CPI).

The terms of our agreements allow for an annual adjustment of the support fee after the initial term and first renewal term. Consistent with the terms of our agreements, SAP will increase the annual support fee for the aforementioned SAP support agreements by a maximum of 3.3% (or the local CPI rate, if lower), effective January 1, 2023. The increase does not represent an increase in list prices for SAP support offerings for new purchases of software. Read the full statement in English or German.

SAP for Me Introduction Video Tutorial Available!

SAP for Me will become the customers' single entry point for all support-related topics with a discontinuation of SAP ONE Support Launchpad in early 2023. Watch the introduction tutorial video and get to know SAP for Me. Find out how to get started and learn more about the Systems & Provisioning and Services & Support dashboards. SAP for Me enables you to find the information you need in one place. Visit the SAP Community to find out more about the new digital entry point and check out the latest information on the SAP Support Portal for Your Transition to SAP for Me.
 

SAP for Me is made for you!