Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese, Portuguese (Brazilian), Spanish, French and Simplified Chinese, we have added machine translations for Korean, Russian and Italian. Read more.
Your immediate action is required to stay connected to SAP's support backbone. Starting January 2020, the legacy SAP support backbone infrastructure will be shut down. This impacts every ABAP-based SAP system which is connected to the support backbone. If the recommended actions are not taken care of, customers will face disruption with the following:
For full details outlining your actions required to stay connected to SAP's support backbone, please visit the Connectivity to SAP's Support Backbone page.
If you have implemented the recommendations and facing issues OR if you face issues while implementing the recommendations, please contact SAP support by opening a ticket at component XX-SER-BB-UPD
SAP Universal ID went live in September at the German SAP User Group conference (DSAG) and we are excited to introduce you to all its capabilities and benefits.
Visit SAP for Me and get your personal SAP Universal ID today!
For more information, visit our SAP Universal ID website or watch this video.
Advanced search is one of the key functions that allow users to interact with the digital assistant by simply typing or talking to SAP CoPilot directly. The digital assistant offers the ability to execute key word searches for the current product exclusively or now more broadly for product independent content. The top results are sourced from different information providers such as help.sap.com. The information that you need can be found quickly with the ability to filter the search results by four new document types; SAP Community questions, product documentation, SAP Enable Now and SAP Knowledge Base Articles. Note: SAP's built-in support is currently available for SAP S/4HANA Cloud and SAP Integrated Business Planning.
November 18th 2019, the pilot phase of SAP's new schedule a manager service for high priority incidents goes live offering an easy way to book a phone call with an SAP Product Support manager from the related product area, to discuss details of your high priority support incident. Using the new schedule a manager service for high priority incidents, customers will experience a more enhanced communication with SAP's Product Support management to help solve their issues and prevent potential service exceptions. During the pilot phase there will be limited availability of product areas. More details on what qualifies your incident for this specific service, and the product areas that are part of the pilot are provided on SAP Support Portal.
SAP offers automatic translation for SAP Notes and SAP Knowledge Base Articles (KBAs) in SAP ONE Support Launchpad. Customers get fast, machine-generated translations at the click of a button in their preferred language and at no additional cost. Now, in addition to Japanese and Portuguese (Brazil), we have added machine translations for Chinese, Spanish and French.
Submit your ideas on new functionalities and vote on existing ones to improve S/4HANA Cloud on SAP Customer Influence. This is your way to influence SAP S/4HANA Cloud development decisions.
If you are looking for an enhancement or missing feature, check existing ideas first and vote on them to accelerate the processing time. If you don't find it, create a new idea and come back to check the status.
Find more information on Customer Influence here.
SAP's AI-driven Incident Solution Matching further improves the support experience for SAP S/4HANA Cloud customers. This machine learning service automatically recommends solutions not only from SAP Notes and SAP Knowledge Base Articles (KBAs) but also from additional data sources – SAP Help, Roadmap Viewer and Fiori Apps Library when the incident is related to SAP S/4HANA Cloud product.
The Head of SAP Product Support, Mohammed Ajouz, introduces you to a dedicated section of our SAP Support Portal, Welcome to Support.
Learn more on how to begin your journey with Product Support, accessible to you anywhere, any time and on any channel.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Learn more about the new SAP Community.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Join the SAP S/4HANA Cloud Customer Community to connect with your peers and SAP experts to exchange information about product solutions and best practices. Search for answers, ask questions, access tools, resources and more.
If you are currently facing disruption due to incomplete SAP support backbone migration, please check the Note 2874259.
This also contains a workaround for how to download Digitally-Signed SAP Notes if it is still not configured for your systems.
Please refer to the section: SAP NOTE DOWNLOAD
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