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To benefit from simplified logon with SAP Universal ID, the new URL userapps.support.sap.com will replace apps.support.sap.com from May 8, 2021.
While visitors accessing apps.support.sap.com after this date will be automatically redirected, SAP recommends that you adjust your browser favorites accordingly.
This change will apply to Product Availability Matrix (PAM), SAP Maintenance Planner, SAP BusinessOne Support Portal, Online Scoping, Software Logistics Process Repository, Upgrade Dependency Analyzer and other tools. However, technical system-to-system scenarios connecting to apps.support.sap.com are not affected, and neither are applications that are integrated into the SAP ONE Support Launchpad.
SAP customers can now refresh their accreditation or newly enroll for the modules of 2021 Product Support Accreditation, a learning and enablement program at no additional cost and easy to consume at any time of convenience.
Join our Product Support Accreditation program and become part of our community. The Product Support Accreditation program is available to all SAP customers at no additional cost. Access the program with your s-user and enjoy easy to consume self-enablement to speed up your time to answers and increase efficiency and productivity during your support interactions.
You are already a member and have completed your 2020 accreditation? Then you can easily renew your certificate and get your 2021 accreditation batch after completing the newest modules and learnings. Also, read more on SAP News Center.
SAP's Product Support implements customer tailored real-time interventions to predict and prevent business impacting events and incidents.
From traditional on-demand support to self-service tools, SAP users already benefit from an intuitive, context sensitive support delivered through the digital support experience. Examples include AI-enabled Incident Solution Matching and support assistant which can help resolve issues without even having to log an incident. In addition, real-time channels and support communities like SAP Community and Ask an Expert Peer offer an opportunity to engage with SAP or external experts to solve issues faster.
To further improve the customer support experience, SAP strives to provide predictive and preventative support services by implementing customer tailored interventions such as Cloud Health to help avoid business impacting events and incidents. By analyzing performance and error data for every user action, SAP Cloud Health redefines traditional monitoring and enables preventative action.
The amount of preventative and predictive features will increase over time. Click here for more information.
As of March 31st, Innovation Discovery will be removed from SAP ONE Support Launchpad. The services of SAP Innovation Discovery migrate to SAP Road Map Explorer and SAP for Me.
Join us on March 24 for the next SAP Enterprise Support Day. Attend this virtual event to learn how SAP Enterprise Support services can help you run your business. Explore how outcome-focused services and proactive support offerings can help you become an Intelligent Enterprise.
Welcome to the new SAP S/4HANA Cloud topic page. The SAP Community is our digital front door connecting SAP customers, partners and experts. In order to provide a world-class experience, the SAP S/4HANA Cloud Community has migrated to the SAP Community and we are excited to launch the new SAP S/4HANA Cloud Topic Page on February 1, 2021.
For more information, read this blog and watch this video.
Following the announced maintenance extensions of the SAP Business Suite 7 and SAP S/4HANA and of SAP BW/4HANA, the maintenance of the respective SAP BPC products will be adapted. For more information, please refer to SAP BPC product suite extending maintenance blog post on SAP community.
To help remove language barriers, SAP is launching new automatic machine translation features in the SAP ONE Support Launchpad. At the click of a button, customers have now the option to turn on automatic translations for their Expert Chat sessions or for their communications within their incidents.
Technical Communication Users are created and maintained in the Technical Communication Users application instead of the usual User Management application for S-user IDs.
You cannot use this ID to manually log on to SAP websites such as the SAP ONE Support Launchpad. Only super administrators and user administrators have access to the Technical Users application.
Learn how to create, activate, and delete technical communication users.
Outlined here are the communication channels, Next-Generation Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.
Please provide us with feedback about our SAP Support Portal website (support.sap.com) by taking this brief survey.
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