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Features
Discover SAP for Me: Interactive session with Updates, Best Practices and live Q&A
Have you transferred and started using the SAP for Me portal?
Attend this session and you will have the opportunity to
- Hear key takeaways for users of the SAP for Me customer portal
- Discover aspects important to customers from SAP's perspective
- Gain insights into the highlights and preview of upcoming developments in SAP for Me
- Get live answers to your questions.
Join us on October 5, 2023 for this short and interactive session!
Navigating the Maze of Modern Security Trends with SAP
As part of SAP's Cybersecurity Awareness Campaign in October, this webinar will cover market trends such as
- Emerging technologies
- Cloud security
- Zero trust
- Growth of AI and ML in the fight against cybercrime
Join on October 4, 2023 and learn how these trends apply to the SAP landscape, including SAP's popular RISE platform, and take away practical suggestions that can be applied to protect your SAP landscape today.
Transform your spend management operation with guidance from SAP Enterprise Support
Need help to identify cost-saving opportunities and curb unnecessary overspending? The new Spend Management and Business Network value map from SAP Enterprise Support empowers you with the right services, tools, and best practices to achieve your goals while taking full advantage of our procurement strategy and innovations.
Adjustment of SAP Support Fees 2024
Due to the current market conditions, which are characterized by still high inflation rates, SAP has decided to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2024, SAP will moderately adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%. The terms of our support agreements allow for an annual adjustment of the support fees after the initial term and first renewal term. The adjustment does not represent an increase in list prices for SAP support offerings for new purchases of software.
Read the full statement in English or German.
SAP Solution Manager 7.2 SP17 is out now!
SAP Solution Manager SP17, SAP Fiori Apps for SAP Solution Manager SP16, and Focused Build and Focused Insights 2.0 SP12 have been released for all customers and partners.
To see what the feature-packed release holds for you, take a look at the highlights blog and the What's New presentation.
Find documentation available:
- SAP Solution Manager 7.2 SP17
- SAP Fiori Apps for SAP Solution Manager 1.0 SP16
- SAP Focused Build and Insights 2.0 SP12
Make support more real with a seamless support experience
SAP executive Becky Doyle talks about the meaning behind the “real” always-on support experience, by highlighting the integration of artificial intelligence-driven self-services and the personal approach of a two-way channel of communication with the target to reduce the amount of support tickets.
Read more about it in the latest SAP News Center article and get more insights about the Real-Time Support approach
Bi-Directional Support for SAP S/4HANA Gives Targeted and Timely Information
Built-In Support is known for the convenience of reporting any application problems without needing to leave the page. Now, SAP is expanding on its Real-Time Support approach to give proactive, two-way support content within an SAP solution in real time.
You stay actively informed about support-critical information through our built-in, bi-directional support. Get timely alerts on potential issues related to the SAP solution you use, and well before you recognize that a problem might arise. Read more about bi-directional support here.
Transform Your Business Smoothly with SAP Business Transformation Center
Transform your business with SAP Business Transformation Center, an innovative solution that streamlines and accelerates your data transformation. With its holistic approach, SAP Business Transformation Center optimizes the end-to-end transformation process. From process analysis to defining scope and visibility, the "Digital Blueprint" provided by SAP Business Transformation Center guides solution architects at every step. Experience a seamless and efficient digital transformation. Explore the first release and future roadmap of SAP Business Transformation Center here and read the latest SAP News Center article.
Get Started With Support
Welcome to Support!
Outlined here are the communication channels, Real-Time Support tools and support resources available to you whenever you need our assistance.
Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you in this short video.
Other resources:
- SAP for Me Help
- Visit the customer onboarding resource centers
- Introduction to SAP Support Portal [video]
- Explore SAP Support: Customer Interaction Center [video]
Spotlight News
SAP for Me Now Successor of SAP ONE Support Launchpad
SAP for Me provides a holistic view of customers' SAP landscape, from products, orders, and licenses to provisioning, maintenance, and optimization.
Maintenance Notification: August 26, 2023
There will be DC maintenance for Sapserv5 (Tokyo) landscape Monday, August 26, 2023, from 2:30 a.m. UTC to 10:30 a.m. UTC. Impact: There will be...
Putting the “Real” in Real-Time Support
In today’s corporate environments, companies rely on automation to make always-on a reality.
SAP Cloud ALM for Service: Modernizing Service Delivery with the Cloud
With SAP Cloud ALM for service, service delivery outcomes can become faster, simpler to consume, and trackable.
Visualize and Accelerate Your Data Transformation to SAP S/4HANA Cloud
SAP Business Transformation Center can give you a streamlined and holistic approach to help manage your data transformation challenges with less effort and more satisfaction.