Try Built-In Support to engage with SAP Product Support without leaving your product

With our Built-In Support offering, the major pillars of support activity are integrated into the product and available to the user at their point of need. Users no longer need to open a separate solution or collaboration portal to request assistance. Instead, accessing support is as simple as clicking on a contextually aware digital assistant within the application they are using to get the right information, manage your incidents, or quickly collaborate with an SAP expert in real-time, sharing knowledge. Read more!

Note: SAP's Built-In Support is currently available for SAP S/4HANA Cloud.

Engage with SAP’s Product Support via SAP for Me

SAP's support is evolving the digital support strategy by providing first support features in  SAP for Me customer portal. Visit SAP for Me to explore the transparent system overview and integrated cloud availability and the System & Provisioning dashboard (S-user required). You will see a generic overview of all systems including the cloud system availability and the number of open incidents for the system.

‘My Calendar' provides information on your important event dates like planned cloud service maintenance as well as license key expiry, and offers access to join a Schedule an Expert or Schedule a Manager session.

More features, which customers currently access via SAP ONE Support Launchpad, will be added over time. Find out more by reading this blog post or visiting SAP Community.

Register for free CIC Support Webcasts

New to SAP? Looking to enhance your Support Experience? Want to learn more about Next Generation Support Tools? Incident Management becoming an issue?

CIC has got you covered. We have created enablement sessions that help you get the most from your support and optimize your experience with SAP.

Our sessions (approx. 30 minutes) are open to all SAP Customers & Partners. They are delivered across different time zones in the following languages: Chinese, English, French, German, Japanese, Spanish and Portuguese. All are followed by a live Q&A with a CIC Expert.

Find all the information you need including registration links, webcast topics and replays available here.

2021 Product Support Accreditation is open for registration!

SAP customers can refresh their accreditation or enroll for the modules of 2021 Product Support Accreditation, a learning and enablement program, at no additional cost - easy to consume at any time.

Join our Product Support Accreditation program and become part of our community. The Product Support Accreditation program is available to all SAP customers at no additional cost. Access the program with your s-user and enjoy easy to consume self-enablement to speed up your time to answers and increase efficiency and productivity during your support interactions.

You are already a member and have completed your 2020 accreditation? Then you can easily renew your certificate and get your 2021 accreditation batch after completing the newest modules and learnings. Also, read more on SAP News Center.

SAP’s predictive & preventative support helps resolve issues before they happen

SAP's Product Support implements customer tailored real-time interventions to predict and prevent business impacting events and incidents. 

From on-demand support to self-service tools, SAP users already benefit from an intuitive, context sensitive digital support. Examples include AI-enabled Incident Solution Matching and support assistant, to help resolve issues without logging an incident. Also, real-time channels and support communities like SAP Community and Ask an Expert Peer help to engage with SAP or external experts to solve issues faster. 

SAP strives to provide preventative support by implementing customer tailored interventions such as Cloud Health to help avoid business impacting incidents. By analyzing performance and error data for every user action, SAP Cloud Health redefines traditional monitoring and enables preventative action. Preventative and predictive features will increase over time. Click here for more information.