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Spotlight News

Incident Management Renovation No. 2

If you create incidents or service requests in SAP ONE Support Launchpad, SAP would like offer the chance to participate in a new program focused...

Maintenance Notification: July 11, 2018

Due to maintenance, the following services will not be available July 11, 2018 (Wednesday), from 19:00-20:00 JST (18:00-19:00 China) (12:00-13:00 CET): Sapserv 5/10 Problem analysis...

Maintenance Notification: May 17, 2018

Due to maintenance, the following services will not be available, on 2018/05/17 (Thursday) from 19:00-20:00 JST (18:00-19:00 China) (12:00-13:00 CET): Sapserv 5/10 Problem analysis and...

SAP Service Marketplace is Being Retired

The SAP Service Marketplace extranet, web content hosted on the platform, is being replaced by modern alternatives. The majority of content sections have already...

Machine Translation at SAP

Machine translation usage is becoming a reality for SAP Notes and SAP Knowledge Base Article documents in SAP One Support Launchpad. Click here for more information.


SAP SuccessFactors Community

The SAP SuccessFactors Community is a private community where members find resources, ask questions, share knowledge and get answers from customers and experts.


New to the Support Portal?

Watch the video for tips on resolving your incidents with SAP, and for an overview of the information that is waiting for you on the SAP Support Portal.

Also, browse this SAP Ecosystem document for an overview of some of the resources available to you as an SAP customer.

Get answers to questions by reviewing the support portal FAQs

Review the video content from the SAP Support YouTube playlist

Review the help files for the SAP support applications.

To help improve your support experience we would love to have you join one of our usability studies by emailing

Review the details of the service which serves as the starting point for the customer engagement.

SAP has started a series of Security Whitepapers in order to help you increase the security of your SAP systems.

Looking to participate in the Ask an Expert Peer feature trial? Ask an Expert Peer is designed to deliver fast issue resolution for basic inquiries and how-to questions. Please log in with a valid S-User to access the Ask an Expert Peer tab from the right-side of the Home page. Learn more here.