SAP Concur

Concur is an SAP SaaS solution that provides travel and expense management services to our customers. Concur integrates seamlessly with SAP on premise solutions via an ABAP add-on installed in the on premise SAP ERP system. Exceptions in this add-on can be monitored using FRUN.

Integration Scenario

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Unlike the classic point-to-point interfaces like e.g. IDocs, Web Services or RFCs, when talking about monitoring for cloud services, you always also have to consider the integration component of the scenario. For most cloud services, Advanced Integration Monitoring for the cloud service itself concentrates on monitoring exceptions happening in the cloud service. But to fully monitor a cloud service scenario it is also important to monitor the integration between the cloud service and the on-premise backend system. This integration consists of different point-to-point interfaces of different types.

The following section describes the different integration options for the cloud service. Please choose the integration option you are using and consider also setting up the monitoring for the relevant interface types that are part of the integration scenario for the cloud service.

On this page we describe the monitoring categories that are available for this specific cloud service type. For information on how to set up the monitoring categories for the other technical system and cloud service types, please refer to the setup documentation of the respective interface type.

After setting up the monitoring for the single components and interface types, you can use the scenario configuration to group all relevant messages and exceptions of the cloud integration scenario in one Advanced Integration Monitoring scenario. Information how to create scenarios can be found here

 

For SAP Concur the following integration scenarios are possible: 

The different scenarios contain the following exceptions and point-to-point connections:

  • Integrating ABAP backend with the Concur in a direct connectivity scenario: 1, 3
  • Integrating ABAP backend with the Concur mediated via SAP CPI: 1, 2
 

Scenario Component Monitored Content Monitoring Category
Systems: ABAP on-premise system Exceptions in Concur Integration Add-on Concur Integration Add-on
Cloud Services: SAP Cloud Platform Integration Exceptions in SAP CPI SAP Cloud Platform Integration
Systems: ABAP on-premise system RFC destination to Concur Connection Monitoring (SM59)

To know which iFlows to monitor for Concur please refer to the documentation provided at:

The RFC destination to Concur is maintained during the Concur setup in transaction CTE_SETUP. You can use this transaction to find out which RFC destinations were created. 

 

Technical Prerequisites

The exceptions for SAP Concur are collected from the Concur integration add-ons installed in the ABAP backend system. So this monitoring category is only available for ABAP systems, which have one or more of the Concur integration add-ons installed.

For more information on the add-on installation please refer to SAP note 2298170 - Installation and upgrade of add-ons for PV - SAP ERP-CONCUR INTEGRATION 1.0.

To set up this monitoring category you have to add the ABAP backend system to Advanced Integration Monitoring. 

 

Configure Cloud Service

You do not need to connect the SAP Concur cloud service to monitor exceptions in SAP Concur. All exceptions are replicated to the SAP Concur integration add-in in the backend system.

Focused Run monitors all exceptions and also the data communication in the SAP backend system.

The monitoring for SAP Concur exceptions and communication is set up via the ABAP technical system. 

 

Set Up Integration & Cloud Monitoring

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To be able to monitor interfaces of an on-premise system you first have to add it to Interface & Cloud Monitoring and select the monitoring categories you want to monitor for the system. 

  1. Open the Advanced Integration Monitoring Application by clicking on the 'Integration & Cloud Monitoring' tile in transaction FRUN
  2. Click on the pinwheel in the upper right corner of the 'Integration & Cloud Monitoring' application
  3. In the configuration panel expand the 'Cloud Services' tray and click on the pen icon in the upper right corner. This will open the 'Configuration for Cloud Services' view.
  4. If your system is not on the list yet, click the 'Add' button to add it. If it is on the list, click on the system ID of the system. 

In the next step, you see all monitoring categories which are available for the system, depending on the system type and the installed software components. Some recommended standard monitoring categories are preselected.

Select the monitoring categories in scope.

Available Monitoring Categories

For SAP Concur the following monitoring category is available.

  • Concur Integration Add-on (f.k.a. CONCUR TE Foundation): Collects exceptions that happen in the integration add-on on the backend system. This category is configured for the ABAP backend system 
 

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After selecting your monitoring categories you have to maintain filters to define what exactly you want to monitor. Some monitoring categories come with standard filters that usually just select all items of this monitoring category. Focused Run can handle this high amount of monitoring data, so you can stick to this standard filters. Or you can set up filters of your own. You can create more than one filter for a monitoring category.

Available Filter Options

Concur Integration Add-on

Concur Integration Add-on is based on the ABAP Application Log. Hence you have to select at least the Subobject. The Object is preselected in the coding to collect logs from the Concur Integration add-in.

  • Subject (mandatory): Choose one of the values from the drop-down box (e.g. EMPLOYEE)
  • External ID: External ID of the Application Log entry
  • Message ID: Message Class
  • Message Number: Message Number
  • Text: Message Text
  • Status: Error (E) or Warning (W)
  • Program: Program triggering the log entry
  • Transaction: Transaction code triggering the log entry
  • User: The user who triggered the log entry 
 

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The setup of the filters for the monitoring categories only makes sure that the data is collected, however, alerts are not created automatically. To create alerts and notifications you have to create an alert individually. If you didn't use specific filters in the setup before, but rather opted to collect all data, you have to create filters for the alerts.

  1. Click on the 'New Alert' button in the upper right corner of the alerts table. A new panel will appear below the table for you to enter the alert information
  2. Select the monitoring category
  3. Select the metric name. The available metrics depend on the monitoring category.
  4. Enter a name for the alert
  5. Enter a name for the filter

In the next sub-step, you have to maintain the filter. The filter values are the same as described above. For some metrics, you have to maintain metric parameters. Find details below in the overview of the available metrics.

In the last sub-step you have to activate the alert:

  1. Check the checkbox next to 'Active'
  2. You can adjust the calculation frequency and the severity
  3. Available threshold types depend on the metric selected. If the threshold type allows it you can adjust the threshold value which triggers the alert.
  4. Select the notification variant and the outbound connector variant from the drop-down list.

For single exceptions, the threshold type is always 'Already Rated'. This means depending on the calculation frequency the number of exceptions is checked and an alert is created if this number is bigger than 0. If you want to reduce the number of alert for these metrics, you could increase the value for the calculation frequency to increase the time between checks.

Available Metrics

For Concur the following metrics are collected:

Concur Integration Add-on

  • Concur Integration Add-on exceptions: Indicates that new exceptions were collected during the last data collection interval