SAP EarlyWatch Alert is an automatic service monitoring the essential administrative areas of an SAP system. Alerts indicate critical situations and give solutions to improve performance and stability.
SAP EarlyWatch Alert is most effective when activated for all SAP components in your solution. It is covered by your maintenance agreement with SAP with no extra charge, and it is a technical prerequisite to perform other remote delivery services, like SAP EarlyWatch Check or SAP GoingLive Check. It gives an overview on performance/availability KPIs and alerts on a weekly basis.
Keeping total cost of ownership low and the performance of your SAP solution high is a tremendous value to your business – a value delivered by the SAP EarlyWatch Alert. Knowing the status of each SAP component in your solution allows you to:
SAP EarlyWatch Alert aims to ensure smooth operation of individual SAP components by acting proactively, before severe technical problems occur. This monitoring tool is based on experience with thousands of installations giving you a tool to save time, reduce costs and keep your SAP solution running smoothly.
SAP EarlyWatch Alert is included in your maintenance agreement with SAP. Among the SAP systems for which the EarlyWatch Alert is available are all systems running on an NetWeaver ABAP or NetWeaver Java platform and certain BusinessObjects systems. For a complete overview of supported products see SAP Note 1257308 (FAQ: Using EarlyWatch Alert).
The following documentation link reflects on the prerequisites and preparation in the section "Preparing Focused Run Applications":
It describes prerequisites and preparation steps for the following SAP EarlyWatch Alert scenarios:
The SAP EarlyWatch Alert Service is processed in FRUN but FRUN does not show any results of SAP EarlyWatch Alert Service. A Service result is published either in the One Support Launchpad as EWA Report or can be consumed online in SAP EarlyWatch Alert Workspace.
The SAP One Support Launchpad provide the Service Messages app/tile for customers to access and consume reports from SAP-delivered services. Details how to configure and use the app can be found in SAP KBA 2319793 (How to check service messages in SAP ONE Support Launchpad).
For a convenient access to the SAP EarlyWatch Alert information, use the SAP EarlyWatch Alert Workspace. This cloud service is available as a tile in the SAP ONE Support Launchpad. It is the central landing page which gives a comprehensive overview on your system landscape regarding stability, configuration, hardware utilization and performance. Drill-downs into KPI time series for a long-time range are provided, e.g. database growth, SAP HANA CPU and memory utilization and response times. A global search over all service alerts and recommendations offers a more efficient way to get a task list to improve the landscapes' health.
To use the workspace, you need an S-user with the Launchpad authorization Service Reports & Feedback on customer number level. The authorizations for the ONE Support Launchpad are provided by the Super Administrator on the customer side (see SAP KBA 1996168 and About the user, authorization and administrator concept). For Value Added Resellers, see also SAP KBA 2627899.
The SAP EarlyWatch Alert Workspace consists of several cards offering, among others, the following views:
All these functions are connected to each other, so you can easily switch between the different views e.g. during a drill-down. To keep the context during these switches, a global filter for customer, system and database type is available for all cross-system views. If you are responsible for one or several customer numbers and all the systems of these customer numbers, then it is best to use the customer number filter. If you are responsible only for specific systems from one or many customer numbers, use the filter dialog for System ID.