The Private Cloud Workspace tab(opens in new tab) in SAP for Me provides a centralized workspace where Private Cloud customers can manage their cloud landscape and stay informed about day-to-day operations. 

It consolidates system information, service requests, IT events and maintenance activities, security and risk insights, backup and capacity information, release and upgrade activities, and other operational services into a single location.

• Procedure
• What's New
• Risk Management
• Landscape Management
• System Capacity
• Release Upgrade Management
• Others
• Learn More About Private Cloud Workspace

1. From the sidebar, select Services & Support → Private Cloud Workspace tab.
2. To limit the information displayed in the workspace, select one or more of the filters at the top of the page (Landscape, Systems, System Role, or System Type), and then select Go to refresh the information on the Private Cloud Workspace cards.
3. You can save the filter settings and create custom views in addition to the default Standard view in the upper-left corner of the workspace.
4. You can personalize your workspace to display the information and applications most relevant to you. You can rearrange or rename groups, hide content, add or remove applications, configure Quick Access, or reset the workspace to its default configuration.
5. If you are responsible for multiple internal customers, the Customer Name field in the upper-left corner of the page becomes selectable. Select a customer from the Select Customer list. Select Confirm, and then select Confirm & Reload to reload the page with the selected customer information.
   
   

The Private Cloud Workspace tab contains cards and applications organized into the following sections:

• System Event Calendar card
  Displays system IT events scheduled during the selected preview period. By default, the card displays events scheduled for the next seven days. You can change the preview period using the dropdown list.
  
• News card
  Displays recently published information relevant to Private Cloud customers and Private Cloud Workspace users.
• Quicklinks card
  Provides quick links to frequently used applications, additional resources, and customer support.

Risk Management

• Systems with missing patches card
  Displays systems with missing security patches. Select Manage Patches to view the complete list of affected systems and create the required service requests.
• Top Issues card
  Displays important open issues that require attention. Select an issue to view additional information, or select the number of affected systems to view the corresponding systems. Select a system, and then select Create Service Request to initiate resolution of the issue.
• Security Hardening Violations card
  Displays systems that do not comply with applicable security-hardening rules, such as password policies, profile parameters, or critical ICF services. Select the number of non-compliant rules to view the violations and create the corresponding remediation service request.

Landscape Management

• My Systems card
  Provides an overview of the systems in your Private Cloud landscape. Select the card title to open the Landscape application.
• Backup Status card
  Displays systems for which the standard backup has failed or the most recent backup is outdated.
• Service Request card
  Displays open service requests by their current status. Requests in Customer Action are displayed first to help you quickly identify requests that require your attention. Select the card title to open the Service Request application.
  
  Use Joule in Service Requests
  Select the Joule icon in the upper-right corner of the Service Request application to start a conversation. Joule can assist with various tasks, including finding service requests by status, system, or required customer action, recommending service request templates, and providing guidance on common service request questions and processes.

System Capacity

• System Capacity Overview card
  Provides a graphical overview of CPU and memory utilization across your Private Cloud systems. Systems that require closer inspection are highlighted, while systems without available utilization data are identified separately. Systems with the status Inspect are indicated in red (see the Systems to Inspect card). Systems with no resource utilization data are indicated in orange. Systems indicated in green have resource utilization within the defined thresholds.
• System to Inspect card
  Displays systems for which memory and/or CPU thresholds have been exceeded during the previous seven days. No immediate action is necessarily required, but the affected systems should be monitored closely if the high resource utilization persists.

Release Upgrade Management

• Release Upgrade Management card
  Displays your open release upgrade projects and provides access to the Release Upgrade Management application, which supports the planning and management of SAP S/4HANA Cloud Private Edition release upgrades.

       Note:  For more information, see SAP Note 3372118 – Introduction to the Release Upgrade Management (RUM) Application.

Others

• Cloud Application Services card
  This card is available to Private Cloud customers with a valid Cloud Application Services subscription. It provides an overview of your entitlement status, including the number of available and consumed tickets. Select the card title to view the consumed tickets.
• SAP Cloud ERP Private, Pre-Packaged Systems card
  Displays your pre-packaged systems and their key details, including system information, status, creation, and expiration dates. Select the card to open the application, where you can view additional system details and manage Service Requests and endpoints.

Explore these videos to learn more about Private Cloud Workspace and its key capabilities.