Support Entitlements Tab

On the Support Entitlements(opens in new tab) tab, you can access all your support options and entitlements.

 

Procedure

From the sidebar, select Services & Support → Support Entitlements tab. It has these cards:

  • Service & Support Entitlements card
    See all your service and support entitlements. Select See details for an entitlement to get more information.
  • Support Offerings card
    Learn about different levels of SAP support to meet your specific business needs.
  • Customer Center of Expertise (Customer CoE) card
    Access the Customer COE Portal, start your Customer COE journey, and initiate your Customer COE certification. Note that this requires special authorizations.
  • SAP Enterprise Support Academy card
    Access the SAP Learning Hub edition for SAP Enterprise Support to find out about learning programs.
  • Sub-Processors card
    Find lists of SAP sub-processors that provide data processing services.
  • Sub-Processor Insight card
    Gives Advanced Secure Support customers an overview of legal entities accessing your systems.
  • Request Extended Maintenance card
    Request for SAP S/4HANA 1909 release. If you still want to request extended maintenance for 1709 or 1809, please contact your account executive.