Workspace App

The SAP EarlyWatch Alert Workspace application(opens in new tab) is the central landing page which gives a comprehensive overview on your system landscape regarding stability, configuration, hardware utilization, and performance. Drill-downs into KPI time series for a long time range are provided, e.g. database growth, SAP HANA CPU and memory utilization and response times. A global search over all service alerts and recommendations offers a more efficient way to get a task list to improve the landscapes' health.

Procedure

Go to Services & SupportDiagnostics tabSAP EarlyWatch Alerts Workspace card.

Configuration

Settings

To display the SAP EarlyWatch Alert report of a system in the workspace, the corresponding data has to be sent to SAP on a weekly basis. There are four ways to enable the data transfer:

  • The data is sent directly from the monitored system, as described in SAP note 207223.
  • The data is sent via connected a SAP Focused Run system.
  • The data is sent via a connected SAP Solution Manager System. For the monitored system, the SAP EarlyWatch Alert service is activated in your SAP Solution Manager and the flag Send to SAP is set. This is done in the app Configuration – SAP EarlyWatch Alert.
  • In the private cloud scenario, the data is sent from the SAP Focused Run of the private cloud provider to SAP. There is no further action required.

Manage Notifications

Choose this button to define which cards of the SAP EarlyWatch Alert Workspace can trigger notifications in the notification infrastructure.

SAP recommends activating notifications for these topics:

  • 2 Billion Record Limit – Critical Tables
  • Alerts – Decisive Red 
  • SAP HANA Main Memory Forecast
  • Severe Slowdowns
  • No Current Service Report

See also the SAP Community blog – Stay Informed About New SAP EarlyWatch Alerts You Are Interested In

Manage Cards

By default, all cards of the SAP EarlyWatch Alert Workspace you are entitled to see are displayed. Choose this button if you are only interested in specific cards, you can decide whether to display the individual cards using the corresponding switch.

To change the order of the cards, select a card and choose the buttons Move to Top, Move Up, Move Down, or Move to Bottom.

Your changes are still valid the next time you call the workspace.

Required Authorization

To use the Workspace app, you need at least one of the following authorizations:

  • Service Reports & Feedback
    On customer number level to view SAP EarlyWatch Alert data for a specific customer number in the workspace. 
  • Service Reports (Partner)
    To view SAP EarlyWatch Alert data for customers of SAP PartnerEdge Sell partners who provide VAR-delivered (VAR-d) support.
Additionally, for an increased number of options and further functionality, you can request one or both of the following:
  • Display Security Alerts in SAP EarlyWatch Alert Workspace
    To enable access to security-related content in the SAP EarlyWatch Alert Workspace. This includes access of the card Security Status, and to display alerts of the category Security in the SAP EarlyWatch Alert Solution Finder.
  • Manage Alert(s) in SAP EarlyWatch Alert for all S-users
    To edit the alert visibility in the SAP EarlyWatch Alert Workspace system-wide for all users. This includes activation of the Hide Alert and Snooze Alert buttons in the SAP EarlyWatch Alert Solution Finder.
     

For more information, see the following:

Filter Options

The filter is valid for all cross-system apps within the SAP EarlyWatch Alert Workspace. When you set the filter value in the workspace, it is also valid when navigating to other SAP EarlyWatch Alert apps. Using the global filter, you can easily confine the displayed data to the areas of your interest or responsibility.

By default, not all filters are visible in the filter bar. To display the filter, select the corresponding indicator. 

Show and Manage Views

Click on the view name to open the window My Views where the following functions are available:

  • Save As – to save your current filter settings as a new view.
  • Save – to update the active view with the current filter settings.
  • Select a view in the list to activate the filter settings of an existing view.
  • Manage – to rename views or to set a view as default.

The default view is still valid when you call the app next time. Also, the default view determines the number of the new decisive red alerts in the tile SAP EarlyWatch Alert Workspace – only alerts that meet the filter settings are counted.

Note that the view settings are valid in all cross-system SAP EarlyWatch Alert apps, but you can only manage the views in the SAP EarlyWatch Alert Workspace. 

Workspace Cards

Alerts – SAP EarlyWatch Alert Solution Finder

The SAP EarlyWatch Alert Solution Finder offers a full text search over all your SAP EarlyWatch Alert reports for any search term or affected system. For more information, see the help of that particular service. 

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Overall Rating – SAP EarlyWatch Alert Reports

This card provides an overview on the rating of SAP EarlyWatch Alert reports.

Click inside the rating in the pie chart to see all systems for which the SAP EarlyWatch Alert service has resulted in that rating. You are then able to display the report content.

The descriptions of the existing rating are:

  • Very Critical – The report contains alerts with the rating Decisive Red, which are confined to the most important topics.
  • Critical – The report contains alerts with rating Yellow (Warning) and Red (Alert).
  • OK – The reports contain no alerts.
  • Incomplete Data – The report has no rating, because crucial data is missing in the report.
  • No Current Service Data – The report has a rating, but the data is outdated, because the report is older than 14 days.
    By choosing this segment, you navigate to the SAP EarlyWatch Alert Status app to get insights on the transfer of system service data to SAP.

For more information, see the Help of that particular service. 

Top Systems – SAP EarlyWatch Alert Dashboard

This chart shows the top 10 or 30 systems by different aspects:

  • By Users – Systems with the maximum number of different users per week are displayed.
  • By DB Size – Systems with the largest DB size are displayed.
  • By HANA Memory – System with largest HANA memory consumption are displayed.

For every system the bubble size is evaluated based on the number of alerts. Select All Alerts to take into account all alerts in the latest SAP EarlyWatch Alert report for that system, or select New Alerts if only alerts of the latest report not existing in the second to last report should be considered.

Choose a system bubble to start the system-specific SAP EarlyWatch Alert Dashboard.  

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Security Status

This card displays the number of systems in which security alerts exist, both in total and broken down by category and rating. So for every security alert category, you can see the number of system with red alerts, yellow alerts and without alerts. If you click the card, the SAP EarlyWatch Solution Finder is called with the following alert filter settings:

  • Click the card header for all categories of security alerts to be displayed.
  • Click a category for only the corresponding security alerts to be displayed.

In contrast to the conventional SAP EarlyWatch Solution Finder, there is no active filter for Age and Alert Rating, so you have a complete overview about security issues, regardless of alert rating or age. 

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Top Deviation in Response Times in Milliseconds

This card displays the 10 systems with the largest response time deviation of the current week compared to the long-run average of the system.

The displayed values are based on the most relevant task type of the respective systems. This is the task type with the maximum value of the product Number of Steps times Average Response Time.

Choose a system to display the temporal development of the response times in the different task types.

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SAP Fiori Statistics

In the system-specific SAP EarlyWatch Alert Dashboard there is a section User Experience, where important metrics regarding the performance, usage, and errors of UI5 applications, like SAP Fiori, are displayed. This card gives you an cross-system overview by displaying these metrics from systems where the values are maximum.

For the Top 10 services and systems, you can display usage, workload, and performance as well as gateway errors. Click on any of the values to start the dashboard for the corresponding system. 

You can choose from two settings:

  • Top 10 Systems – 10 systems with the maximum values per system of OData load or gateway errors are displayed.
  • Top 10 Services – 10 services with the maximum values per OData service of OData load or gateway errors are displayed.

You decide if the displayed metrics are grouped by systems or for individual OData services in the adjacent dropdown list box. 

You can choose from two settings:

  • By OData Workload – Average time (including trend), total number and the total workload of OData calls. It is taken from the Web Server Statistics of the ABAP Workload Monitor (transaction ST03) and is filtered by *opu/odata/*.
  • By Gateway Error Trend – Number of gateway errors (Including the trend compared to last week) that have occurred and led to a termination of an OData request or notification processing.

You decide which metrics are displayed in the adjacent dropdown list box. 

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Event Statistics

The graph provides an overview about the number of events your system landscape:

  • SAP Product Upgrades (change of the product version and potentially the database version)
  • SAP S/4HANA Conversion (migration by upgrading from an existing ERP system to SAP S/4HANA)
  • SAP HANA Migration
  • SAP HANA Upgrade

Note:  For technical reasons the graph does not contain the most recent events as of last week. If you want to display information about these events, click the header of the card and change the Time Frame Period in the filter area to include these events as well.

For more information about the properties of the single events, click any data point in the graph.

An event often changes the technical boundary conditions and thus the performance of your system, so it makes sense to monitor changes in the system performance after an event.

This card gives an overview about performance changes after events performed during the last two weeks, broken down according to the following performance observations:

  • Severe slowdowns
  • Response time increase
  • Response time decrease
  • Insufficient data for comparison

Choose any of these observations to display a table with detailed properties of the events for which this observation applies

The card also displays an overview about the number of events your system landscape during the last months. For more information about the properties of the single events, click any data point in the graph. 
 

Note:  The basis of the data to determine the changes in response times and dialog steps as well as severe slowdowns are the system-wide ABAP statistics records.
For information on how to ensure the completeness of this data, see SAP Note 3110798 – ST03 TOTAL Data is Missing or not Up-to-date)(opens in new tab).
See also the Blog Post SAP Community blog Performance Evaluation after Upgrades and Conversions with SAP EarlyWatch Alert(opens in new tab).

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Main Memory SAP HANA

The Index Server Memory Usage of the SAP EarlyWatch Alert Service monitors and forecasts the memory usage in the index server of your SAP HANA databases. If the memory consumption of the index server approaches the effective allocation limit, table unloads or even out-of-memory dumps may occur.

Use this app to get an overview which index servers are approaching the effective allocation limit including a prediction when the limit is reached, itemized into a mean, best-case and worst-case scenario. By default, the forecast is based on all previous measurements. You can, however, restrict the measurements used for the forecast.

The SAP HANA databases of the following products are not displayed in this app:

  • SAP Business Warehouse, because the boundary conditions are different there: the utilization of the memory is typically higher and the performance requirements lower, so a direct comparison would not make sense.
  • SAP Integrated Business Planning for Supply Chain (SAP IBP) and SAP S/4HANA Cloud public edition, because the responsibility for operating these products lies with SAP. Therefore, these databases are only displayed within SAP.

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Critical Number Ranges

The Number Range Forecast of the SAP EarlyWatch Alert Service monitors and forecasts the number of available entries in number range objects including a prediction when the limit is reached, itemized into a mean, best-case and worst-case scenario. 

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SAP HANA Tables Records

The HANA Tables Records card (2 Billion Record Limit) monitors and forecasts the number of entries in SAP HANA tables. These tables are restricted to two billion rows per partition, so in case a table is approaching this limit, you have to take actions depending on the corresponding table.

Use this app to get an overview which tables are approaching the limit including a prediction when the limit is reached, itemized into a mean, best-case and worst-case scenario.

The forecast is based on the optimal selection of the previous measurements. If the system detects a change in growth behavior at a given time (change point), the prediction is based only on the measurements after the change point. Otherwise, all available measurements are used for the forecast. You can, however, restrict the measurements used for the forecast also manually.

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