The Summary(opens in new tab) section provides an overview of the most important information about your solutions.

1. From the sidebar, select Reporting → Summary tab.
2. Click a card to navigate to more detailed information under the other tabs.
   By default, only select cards (summary indicators) are displayed. 
   
3. To remove them or add others, click  Edit Summary.
   All available cards are shown, grouped by dashboard sections. 
   
4. Use the sliders to turn individual summary indicators On or Off and customize your Summary page.
   
    

The summary cards are sorted from left to right, from top to down by the topic order from the anchor bar. Sorting anchor is the header text of each card.

• AI Summary Cards
• Support Entitlements
• System Landscape
• Cloud Availability
• License Consumption
• Cases
• Purchased Solutions
• SAP EarlyWatch
• Cloud Functional Usage
• Maintenance
• Services
   

AI Summary Cards bring AI-powered business intelligence directly into the Reporting section(opens in new tab). They generate concise executive summaries based on real-time data, helping decision-makers quickly understand what matters most without manual analysis.

The data is analyzed from other dashboard cards, within a section or across the entire dashboard, and the summaries generated reflect the current business situation and also recommends next steps.
 

Key Capabilities

• Quick insights presented as concise bullet points.
• Contextual analysis based on live and filtered dashboard data.
• Interactive cards to navigate directly to detailed cards.
• Built-in feedback mechanism to continuously improve AI accuracy.
• Links pointing to the follow-up activities.
   

Filters

AI Summary Cards are fully contextual. When filters such as customer, system, or date range are applied, the summary automatically regenerates to reflect only the filtered data and highlights the update visually.

By combining real-time data, contextual awareness, and AI-powered summarization, AI Summary Cards help you stay informed, focused, and confident when navigating complex SAP dashboards.
 

Feedback

Your feedback plays a critical role in improving AI-generated summaries and ensuring they remain useful and relevant.

Click the thumbs-up or thumbs-down on the summary card and optionally leave a comment.
 

Deactivating AI Summary Cards

Depending on personal preferences or administrative policies, AI Summary Cards can be disabled, hiding the card for your individual dashboard view. Click on Personalize and toggle the summaries off.

Systems by Support Entitlements
Shows an overview of your valid support contracts and the number of systems covered by each of them. You can also see if Premium Engagements are available on top of your main support entitlement.
 

• Systems by Support Entitlements
  Shows the total number of systems along with the number of productive systems.
  
• Systems by Role
  shows the number of systems in your system landscape, grouped by system roles. The number of systems is only shown for Production, Test and Development. All other system roles are grouped under Other.
  
• Systems by Deployment Type
  Shows the number of systems in your system landscape, segmented by deployment type. 
   

This summary card gives you an overview of the cloud availability situation for public cloud and private cloud systems for the last completed month. It provides you with the overall number of production systems below 100% and shows the availability based on basic threshold of 99.5%. If you have different availability thresholds, you can change them in the details section. Changes will affect the details section, but not this summary card. 
 

The data in this graph shows you the number of metrics, grouped on their usage type. You can select a segment of the graph, to filter the whole section on the usage type. Measurement of usage is grouped by potential over usage (>100%), regular usage (20%-100%) and under usage (<20%). 
 

• Open Cases by Priority (last 6-months)
  Shows the number of open cases with priorities Very High (P1) and High (P2) created within the last 12 months. Open are all cases which are not in status Confirmed of Confirmed automatically.
  
  Note – the numbers may vary from those shown in the case list due to:
  • different authorization requirements for Customer Insights Dashboard and case list, and 
  • the fact that only cases sent to SAP are considered in this reporting, while all draft cases are excluded.
• Open Cases by Action
  Shows the number of open cases requiring customer vs SAP action. Open cases are those that are not in status Confirmed or Automatically Confirmed. For these KPIs only cases created in the past 12 months are considered.
  
• Closed Cases (last 6-moths)
  Shows the total number of cases that were closed over the past 6-months, along with their priorities. The trend icon gives an indication about how many cases were closed in the last 6-months compared to the previous 12-months period. Additionally, the total number of cases manually closed in the last 6-months is shown.
  
• Cases Sent to SAP (last 6 Months)
  Shows how many cases have been sent to SAP in the last six months and compares this to the number of open cases as of today. The graph displays a breakdown by month.
  
• Cases By Input Channel (last 6 Months)
  Shows an overview of how support cases were created. There are several options how cases can be sent to SAP:
  • A case is created through the Get Support application in the SAP for Me portal, shown as Portal.
  • The reporter chose Expert Chat (Chat) or a Schedule an Expert session with SAP Support (SaE) to report a technical issue.
  • Other options comprise calling SAP (Phone) or sending an e-mail (Email).
  • For cloud products, cases can also be created directly in the system, and in some cases by SAP on behalf of the customer.
  • Other options, not listed in the graph, are grouped under Other.
• Response Times (Last 6 Months)
  Shows the completion rate for the initial response time and the average action plan response time for cases created within the last 12 months and closed within last six months.
   

• Purchased Materials by Sub-Solution Area
  Shows the number of materials you have purchased, sorted by Sub-Solution Areas. For each Sub-Solution Area every bar chart is segmented by deployment type (Public Cloud / Private Cloud or On Premise).
   

• SAP EarlyWatch Alert
  Shows an overview on SAP EarlyWatch Alert Workspace coverage in percentage and displays the number of last Very Critical EWA reports of the last week.
   

• Cloud Function Usage (last 6 months)
  Provides insights into the extent to which you are using the functionalities of your subscribed SAP Public Cloud Products. You may have several systems, production and non-production systems, for example quality or test systems. The values shown here are retrieved from your production systems/tenants only.

• Mainstream Maintenance
  Shows the lifecycle status of your productive systems in your on-premise and public cloud solution landscape. The cart shows the number of leading product versions and their expiry status by different timeline.
  You can click on the tile to navigate to the maintenance section.

• Service Orders by Delivery
  Shows the number of services that have been delivered within the last 24-month based on the calculated session date of the service. It also includes the planned services in the future date.
  You can click the tile to navigate to the Service Sessions section, where you can find a detailed breakdown of services by status including planned and delivered services.
• Upcoming Service Sessions
  Shows you the next nearest three planned services.
  You can click the tile to navigate to the Service Sessions section, where you can find a detailed breakdown of services by status including planned and delivered services.