SAP offers various reporting options for the Customer Insights dashboard as downloads. The content of the download is based on the reporting topic and the selected filters. 

The Download PDF Report(opens in new tab) functionality allows you to generate customized PDF reports tailored to your specific needs.

After clicking Download PDF Report there several boxes each representing a standalone report with a short description and a download link. 

Once you've selected the report type, you can then apply filters and initiate the generation. 

To download a report:

1. Navigate to the Customer Insights dashboard. 
2. Click Download PDF Report.
3. Choose your desired Report Type.
4. Select the Filters you would like applied.
5. Click Download Now.

The report is downloaded to your device.

Description

This report offers detailed insights into your SAP support cases including Key Performance Indicators (KPIs) such as case volume, trends, issue resolution times, quality, and feedback. 

You can customize the Case Overview Report by adjusting filters and defining a timeframe, making the report more optimal.

The contents of the report are:

• Case Volume – Number of cases by month, priority, channel, Sub-Solution Area, cloud/private, cloud/on-premise, and open/closed status.
• Support and Customer Effort – Average processing time, response time ratios, and customer feedback.
• Case Quality / Error Categories – Root causes and number of cases related to Customer/Partner issues.
• Trend Comparisons – Comparison of case volume, response times, response levels, channels, error categories, and customer efforts with previous periods.

The generated report captures the exact current situation. These reports can be used for internal reporting and collaboration with SAP support and the SAP front office. 

You can select customer data based filters to help optimize your tailored reports. Filters options include:

• Customer
• Support Contract – System
• Solution Area
• Sub-Solution Area
• Deployment Type
• Software Product
• Installation No.
• System No.

Select the time frame for your report between:

• Last Month
• Last 3 Months
• Last 6 Months
• Last 12 Months

Description

This automated PDF report provides a comprehensive and detailed view for the current status of your SAP solutions from various critical perspectives. These include the product portfolio, usage and adoption, case overview, cloud availability, and delivered services.

Advantages and benefits:

• Holistic View – The report gives a broad view of your SAP solutions' performance, letting you see everything in one easy-to-understand document. 
• Actionable Insights – With the automatic report creation, finding areas to improve is quick. You can make focused changes to enhance performance, usage, cases, services, and other important metrics. These insights help you make smart business decisions that boost efficiency and improve SAP solutions. 
• Time-Saving – The report cuts down on manual work, saving your team time and effort. This frees you up to use the insights rather than spend time gathering data. Automatic report generation makes staying up-to-date easy, without the hassle of manual data collection and analysis. 
• Trend Analysis –  The PDF report allows you to freeze the moment and compare data from previous reports with current ones. This helps you track changes and trends over time, providing a solid reference point that isn't affected by real-time updates. 

You can select customer data based filters to help optimize your tailored report. Filter option is Customer.

Select the time frame for your report between:

• Last Month
• Last 3 Months
• Last 6 Months
• Last 12 Months

Description

This automated PDF report provides a comprehensive and structured overview of your SAP solution landscape, focusing on license usage, functional adoption, and business value realization. It is available in the Reporting section of SAP for Me and is designed to support data-driven decisions for digital transformation and cost optimization.

Advantages and benefits:

• Holistic View – The report consolidates key data points into a single document, offering a clear picture of your SAP portfolio, usage patterns, and business outcomes.
• License Optimization – By categorizing license usage into underused, regular, and overconsumed segments, the report helps identify compliance risks and cost-saving opportunities.
• Benchmarking & Enablement – Functional usage is compared against industry peers, highlighting underutilized capabilities and guiding enablement efforts.
• Business Impact Mapping – The report tracks realized and unrealized business values (e.g., cost savings, productivity gains), helping prioritize future initiatives.
• Snapshot Tracking – The PDF format allows you to “freeze” the current state and compare it with future reports, supporting trend analysis and strategic planning.

The SAP Adoption Report is divided into four key sections:

• Customer Factsheet
  • Basic Company Information – Name, customer number, region, country, industry, and partner status.
  • Contractual Details – Support contracts, premium engagements, SAP customer since, SAP cloud customer since.
  • Purchased Solutions – A detailed list of licensed SAP solutions, segmented by product group and Solution Area Sub-Solution Area.
  • Upcoming Renewals – Highlights solutions with renewals due in the next two quarters to support proactive subscription management.
• License Consumption Analysis
  • Consumption Levels – Categorizes licenses as underused (<20%), regularly used (20–100%), or overconsumed (>100%), both overall and by Solution Area Sub-Solution Area.
  • Trend Analysis – Visualizes usage trends over time to identify adoption patterns or risks.
• Functional Usage & Industry Benchmarking
  • Usage Intensity – Measures how intensely each solution capability is used, based on system traffic.
  • Trends – Tracks functional usage evolution by product group.
  • Industry Comparison – Benchmarks usage against industry peers to identify gaps and opportunities.
• Business Value Realization
  • Value Realization Overview – Shows the percentage of business values realized per Solution Area Sub-Solution Area.
  • Detailed Value Mapping – Lists business outcomes (e.g., cost reduction, risk mitigation) and indicates which are achieved or pending.
  • Unrealized Value Analysis – Identifies unachieved value drivers and provides actionable insights for further adoption.

The report is designed to complement dynamic dashboards and can be used for periodic reviews. You are encouraged to tailor your reporting cadence based on business needs and collaborate with SAP teams for deeper insights.

You can select filters based on customer data to create focused and relevant reports. This allows you to tailor the report content.

Filter by Customer and Timeframe. The timeframes available are:

• Last Month
• Last 3 Months
• Last 6 Months (default)
• Last 12 Months