Select any of these roles to assign to a contact:
- Main Contact
Main contact for customer on-boarding, receives the confirmation when the order is processed (includes the confirmed start date).
- Technical Administrator (Contact IT)
Technical administrator and main contact for technical and system-related communication.
- Financial Contact
Main contact for finance-related communication including invoicing.
- Business Owner
Responsible for the investment and realization of expected value (ROI) through end-user on-boarding and adoption.
- System Administrator
Responsible for the maintenance, configuration, (data) integration and reliable operation of the Cloud solution at the customer.
- Project Manager
Responsible for the project and implementation until (at least) go-live of the solution for the customer.
- Partner Project Lead
Responsible at the partner leading the customer project and implementation until (at least) go-live of the solution.
- Process Owner
Responsible for the business process and workflow that drives the technical solution.
- Process Administrator
Responsible for administering the system for a specific solution process or for all system administrator activities.
- Enablement Lead
Supports the roll-out and enablement of end-users, if part of the customer project team.
- Executive Sponsor:
Senior executive responsible for LOB / team using the system and/or systems across organization. C-Level/ VP +, CHRO, SVP HR, CFO.
- Security Contact
Responsible for monitoring and enforcing security controls and safeguarding networks and data against threats on the customer side.
- Governance Contact
Responsible for managing data governance activities and the protection of sensitive data and information assets on the customer side.
- Communication Contact
Responsible for driving customer internal communication from start to go-live, if part of the customer project team.