Product-Related Contacts in Your Company Card

Use the Product-Related Contacts in Your Company(opens in new tab) card to see and manage (purchased) product-related contacts and roles in your company.

Required Authorization

To manage these contacts, you need the authorization Edit Contact-Role Assignment in SAP for Me or Edit Main, Technical or Financial Contact Person in SAP for Me, which an administrator in your company can grant.

Procedure

  1. Go to Customer Dashboards → Portfolio & Products → Your Product Portfolio tab → Your Purchased Products card.
  2. Select a product on any SAP for Me dashboard in order to see the product details page.
  3. Select the Contacts tab.
  4. To assign a contact to a role on the Product-Related Contacts In Your Company card, select a Role you want to assign, then select Assign Contact.
    See below for information about the various roles.
  5. Search for a contact name to assign, then select Done Editing.
  6. To edit a role, select an assigned role, then select Edit. Make your changes and save.
  7. To remove a contact from a role, select an assigned role, then select Delete.

Select any of these roles to assign to a contact:

  • Main Contact
    Main contact for customer on-boarding, receives the confirmation when the order is processed (includes the confirmed start date). 
  • Technical Administrator (Contact IT)
    Technical administrator and main contact for technical and system-related communication. 
  • Financial Contact
    Main contact for finance-related communication including invoicing. 
  • Business Owner
    Responsible for the investment and realization of expected value (ROI) through end-user on-boarding and adoption.
  • System Administrator
    Responsible for the maintenance, configuration, (data) integration and reliable operation of the Cloud solution at the customer.
  • Project Manager
    Responsible for the project and implementation until (at least) go-live of the solution for the customer.
  • Partner Project Lead
    Responsible at the partner leading the customer project and implementation until (at least) go-live of the solution. 
  • Process Owner
    Responsible for the business process and workflow that drives the technical solution.
  • Process Administrator
    Responsible for administering the system for a specific solution process or for all system administrator activities.
  • Enablement Lead
    Supports the roll-out and enablement of end-users, if part of the customer project team. 
  • Executive Sponsor:
    Senior executive responsible for LOB / team using the system and/or systems across organization. C-Level/ VP +, CHRO, SVP HR, CFO.
  • Security Contact
    Responsible for monitoring and enforcing security controls and safeguarding networks and data against threats on the customer side.
  • Governance Contact
    Responsible for managing data governance activities and the protection of sensitive data and information assets on the customer side.
  • Communication Contact
    Responsible for driving customer internal communication from start to go-live, if part of the customer project team.