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SAP ONE Support Launchpad

Performing support tasks is simplified by user-centric applications that are accessed through one central entry point: the SAP ONE Support Launchpad. The launchpad provides access to task-driven support resources in an intuitive interface. By using customizable role profiles, it displays only the relevant applications and insights to ensure an efficient and user-friendly experience.

Learn more about generating new S-User IDs to allow your colleagues access to SAP support applications, browsing our knowledge base for answers to known software issues, reporting incidents when you can't find a solution, downloading and activating software, enabling SAP support to solve your issues more effectively by sharing the current technical information about your deployment and much more.

Support Applications

Learn more about the applications found in the SAP ONE Support Launchpad

Knowledge Base

Use our self-service tools such as SAP Support Knowledge Search, My Notes & Knowledge Base Articles (KBAs), Note Assistant and a report about side-effects of SAP Notes to find solutions.

Incidents

If you are experiencing an issue with your SAP products, and you are unable to find a solution using the SAP Support Knowledge Search, you can report an incident to SAP Product Support.

Software Downloads

Find more information about topics related to software downloads such as installations, upgrades, support packages, patches, databases, address directories, reference data and SAP Download Manager.

Users & Authorizations

Add users, remove users and control which applications on the SAP Support Portal or SAP ONE Support Launchpad are accessible to your company's existing users.

Systems & Installations

When you purchase an SAP product, an installation is created. It contains systems, which represent the computers on which you installed your SAP product or a tenant that SAP manages for your business in the cloud.

Keys

When working with SAP software, various types of keys may be needed such as license keys to activate the product, migration keys, developer and object (SSCR) keys, plus your own namespaces to modify it.

Für deutschsprachige Besucher gibt es eine Übersicht über die wichtigsten Support-Anwendungen auch auf Deutsch.
(For German-speaking visitors, an overview of the most important support applications is also available in German.)

Launchpad Release Information

While we go to any lengths to avoid disruptions, we recommend that you do not schedule major go-lives or upgrades for these dates as applications like SAP Notes search, SAP incident form, system data administration, and others, may not be available. We are sorry for any inconvenience this may cause you.

Please, select...
Release Notes

Highlights:

New application Support Report Document;

New repository SAP Answers in the central launchpad search;

Incident dashboard (for pilot customers);

Support packages display shows notes versions;

New field SNC Name in the System Data Management application's Application Server section;

SAP Passport tile shows expiry date;

More comprehensive information in the Support Dashboard application;

For HEC customers: Systems are shown based on their number; Landscape application features a Details view; icons alert about missing backups

Access the full Release Note

Highlights:

New applications: SAP EarlyWatch Alert Digital Experience, SAP Support Reports Download, My SAP EarlyWatch Alert Reports, and SAP Passport;

New layout for notes result list;

More guidance through smart suggestions when reporting an incident;

More filters in the Expert Search tool;

Notification for saved search queries and favorite notes;

Enhanced notes list in support package display;

Smart business application giving you an at-a-glance overview of your installation and system landscape;

Central search for license key-related queries

Access the full Release Note

Release Dates

  • Wave 1: Thursday Jan 12, 2017
  • Wave 2: Saturday Feb 18, 2017
  • Wave 3: Thursday Apr 06, 2017
  • Wave 4: Saturday May 27, 2017
  • Wave 5: Thursday Jul 06, 2017
  • Wave 6: Saturday Aug 19, 2017
  • Wave 7: Thursday Sept 28, 2017
  • Wave 8: Saturday Nov 18, 2017

Release Notes

Highlights:

New color scheme;

Rich-text editor for incident form;

PDF version of incidents;

Settings for search result page;

'Patch Day' filter for SAP Security Notes;

Enhanced side-effects report in the Support Packages Display application;

User Management: Copy authorization levels from one permission to others;

More detailed 'Contractual Information' page in the License Key application;

Option to register object keys for multiple installations in the SSCR application

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Highlights:

Launchpad session time-out extended to 2 hours;

Search for keywords in My SAP Notes & KBAs application;

Settings for central search tool;

Compare SAP Notes/KBAs with any previous version;

Enhanced transparency when maintaining system data;

Cancellation and copying of HANA Enterprise Cloud (HEC) service requests

Access the full Release Note

 

Highlights:

New tiles 'Legacy incidents','System Data Overview Report', 'Side-effects';

System/product selection in incident reporting;

Problem resolution suggestions;

Remote connection information;

Email notification for legal change announcements;

Manage users' departments;

Additional phone number;

New applications 'Installation Management' and 'SSCR Keys';

Enhanced system data download;

HEC service request fulfillment

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Highlights:

Update your contact information;

Attribute search: Advanced selection criteria to retrieve SAP Notes & KBAs;

Flag systems as EU data protection relevant;

New overview informs about notes in a support package and side-effects

Access the full Release Note

 

Highlights:

Open search results in new windows;

Super-admins can submit draft incidents;

Revamped SAP Note/KBA layout;

Redesigned SAP Security and Legal Change Notes;

Simplified administration of authorizations;

Easy switch between software types;

New 'Reassign system' functionality;

Download of system data list

Access the full Release Note

Highlights:

Redesigned User Profile;

New search facets 'Component' and 'Release Date';

Incident drafts functionality;

Redesigned secure area;

Revamped SAP HotNews application;

Enhancements of user's authorization level assignment;

Alert "Missing software download authorizations"

Access the full Release Note

 

Attend a Demo

Looking for more information about the SAP ONE Support Launchpad? Register for a demo!

  • Let us help you to become familiar with the SAP ONE Support Launchpad and its applications
  • Learn more about the search, incidents, license keys, software downloads and user management
  • Receive expert advice on how to get the most of your support

The demo is available free of charge for SAP Enterprise Support customers and is delivered in Chinese, English, French, German, Japanese, Korean, Portuguese, Russian and Spanish.

If you would like to sign up for a personal demo of the SAP ONE Support Launchpad applications, contact your SAP Local Support Center by phone, e-mail or chat.

Help & Resources

Acquired Company Channels

Looking for support channels for recently acquired SAP companies? Please review the below options.

Multiposting is now fully integrated into SAP processes. If you have questions regarding the Multiposting transition, learn more here.

SAP Fieldglass

Review the contact options to work with the multilingual Fieldglass application support team.

SAP Hybris

Access the SAP Hybris Dev Portal to review the different options to get help and support with all your YaaS needs.

Concur

Authorized support contacts please use the support contact number that was provided. For general inquiries please: