-
Technical Assistance
Request technical support from SAP
-
Non-Technical Assistance
Request non-technical support or provide feedback on SAP Support Portal site
Technical Assistance
Request technical support from SAP
Non-Technical Assistance
Request non-technical support or provide feedback on SAP Support Portal site
SAP provides well-defined upgrade paths for SAP Business One. Direct upgrades from one SAP Business One release to another are normally only supported if the currently installed release and target release are two consecutive releases (e.g. upgrading from 9.3 to 10.0).
Depending on technical constraints, if the currently installed release and the target release are more than one version apart (for example, 9.1 and 10.0), upgrades may have to be performed in several steps.
Refer to the SAP Business One Upgrade Strategy for an overview of upgrade options.
Feature Packages (FP)
Starting from SAP Business One 10.0 release in April 2020, continuous innovation will be delivered via cumulative feature packages of SAP Business One 10.0.
Feature packages are delivered on a regular basis and contain new features, corrections, security fixes as well as legal changes.
Support Packages (SP)
Corrections, security fixes as well as legal changes for SAP Business One are provided in the form of cumulative Support Packages.
Patches
Corrections and security fixes for SAP Business One Cloud and other SAP Business One related products are provided in the form of cumulative patches.
Hotfixes (Temporary Patch)
In exceptional cases, a solution to a specific issue must be delivered outside of the software package delivery cycle. The hotfix mechanism enables SAP Business One to deliver the required solution to customers/partners immediately, without having to wait for the next planned delivery. In order to deliver high-priority security fixes, special security hotfixes may be delivered.
In very exceptional and rare cases, a hotfix delivers a solution to a problem that was caused by a previous software package. This hotfix would be announced by hot news or other specific rollout communication.
Once a hotfix is applied to the customer's installation to correct the issue, it is recommended to upgrade to the next regular software package once released, as hotfixes are only provided as temporary solutions. If a hotfix is not applicable to all customers, it is not necessary to install it because the next regular software package will include that hotfix.
SAP does not provide corrections or security fixes based on historical feature packs, support packages, patches or hotfixes.
Find the Feature Package & Patch Delivery Schedule for components related to SAP Business One in SAP Note 2267770.
You can subscribe to receive notification when it is updated, refer to SAP Note 2513160 for the detailed guideline.
Get an overview of newly developed functional highlights related to SAP Business One 10.0.