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Services for SAP Cloud ALM

SAP services help you to better understand the functionality and value of SAP Cloud ALM.

Missions in the SAP Discovery Center

Missions include best practices and step-by-step guidance for implementing use cases, with a well-established support from mission experts and SAP Community.

You can consume it at your own pace and use the support functionality within the mission to get timely support on any query you may have.

The missions covering SAP Cloud ALM are available in the SAP Discover Center. 

The ‘Onboarding and first steps with SAP Cloud ALM' Mission in SAP Discovery Center is the ideal place to start your SAP Cloud ALM journey. It provides best practice step-by-step guidance for requesting your SAP Cloud ALM tenant and doing the initial setup steps.

  • Read this blog post for further information.

The ‘Getting Started with SAP Cloud ALM for Implementation’ Mission in the SAP Discovery Center is the ideal place to get best practice step-by-step guidance on how to use SAP Cloud ALM for an SAP implementation project. That includes the usage of features, functions and processes for the running of fit-to-standard workshops and management of all implementations, testing and deployment activities.

  • Read this blog post for further information.

The ‘Getting Started with SAP Cloud ALM for Operations’ Mission in the SAP Discovery Center provides step-by-step guidance on how to set up and best use the monitoring and alerting capabilities coming with SAP Cloud ALM for Operations. Furthermore, the mission provides insights into SAP Cloud ALM Operation Automation capabilities, Intelligent Event Processing capabilities and Service Management capabilities.

The ‘Integrate SAP Analytics Cloud with SAP Cloud ALM’ Mission in the SAP Discovery Center provides step-by-step guidance on how to connect a SAP Cloud ALM tenant to a SAP Analytics Cloud tenant. This provides the basis to create compelling analytics stories for IT reporting and dashboards delivered in the organizations. 

The ‘Integrate SAP Cloud ALM with External Incident Systems’ mission in the SAP Discovery Center provides step-by-step guidance on how to connect an external incident management system to SAP Cloud ALM. This provides the basis to integrate SAP Cloud ALM into IT Service Management processes.

Expert Guided Implementation

An Expert-Guided Implementation (EGI) is a multi-day remote session delivered in a one-to-many format. During the morning, the trainer presents the content and in the afternoon they provide hands-on activities (homework) to be executed in the customer's own landscape.

SAP Consulting Services

SAP Consulting Services for Application Lifecycle Management provides an end-to-end service portfolio for your cloud transformation journey.

Our best practice approach for SAP Cloud ALM guides you through your SAP S/4HANA or RISE with SAP project in an agile and successful way.

The SAP Cloud ALM Coach is your pathfinder that ensures a manageable and successful transformation project and a smooth business operation without disruptions.

  • Find more Informations about the SAP Consulting Services for Cloud ALM here.

Design Discovery

This planning check is available for customers with a SAP Preferred Success engagement. It enables you to realize the value of SAP Cloud ALM through operational readiness for Integration Monitoring, Business Process Monitoring, Job Monitoring and other capabilities.

  • Please contact your SAP Customer Success Partner (CSP) to schedule your service. Find your responsible CSP here.

Configuration Solution Launch Check

  • This check is available for customers with a SAP Preferred Success engagement. It reviews your existing SAP Cloud solutions landscape and provides hands-on configuration sessions for Integration Monitoring, Business Process Monitoring, Job Monitoring and other capabilities.
  • Please contact your SAP Customer Success Partner (CSP) to schedule your service. Find your responsible CSP here.

SAP Premium Engagement Services

SAP offers a holistic service portfolio supporting premium engagement customers in designing and implementing concepts in Application Lifecycle Management. That includes the implementation and usage of SAP Cloud ALM for Implementation and Operations.

  • Please contact your SAP Technical Quality Manager (TQM) for scoping and service scheduling.

SAP Cloud Application Services for Core Operations for SAP Cloud ALM

SAP Enterprise Cloud Services offers a subscription-based package to continuously support the implementation and utilization of the latest SAP Cloud ALM capabilities.

The service facilitates swift and efficient adoption of SAP Cloud ALM, and your Cloud ALM tenant will be fully managed by SAP Experts who are up-to-date with the newest innovations, follow the Best Practices approach and have direct access to support and development teams in order to resolve potential issues in a timely manner.

  • Further details can be found in this blog post
  • Contact your SAP Cloud Delivery Manager (CDM) to schedule your service