Cases Tab

On the Cases tab you can find the case list, your central inbox to manage reports of technical issues for your whole company and, if you are an SAP partner, for your end customers. It lists cases sent to SAP or a partner, but also drafts and chats with a certified expert outside of SAP if you have booked an Ask an Expert Peer session.

Working with cases requires special authorizations. Reach out to an administrator in your company to request them.

Select an item in the list to manage this case, or click the Get Support (Cases, Expert Chat, …) button to report a new technical problem with your SAP solution.

Good to know

"Case", formerly known as "incident", is the new name for getting technical help, see KBA 3067028.

Table of contents

Process

Go to Services & Support > Cases tab. It shows a list of all issues that you had reported before.

A tabular list gives you access to

  • Open Cases created by someone in your organization and that, based on your authorizations, you have access to,
  • My Open Cases that were reported by you,
  • Closed Cases that were resolved and confirmed,
  • Drafts that haven’t been sent to SAP yet,
  • Sessions with a certified expert outside SAP.

You can sort and group the list, choose which columns shall be displayed, and narrow down the items to those most relevant to you by using a variety of filter criteria. This configuration can then be saved for future re-use, allowing you to switch between different views with ease.

Find out more about the Case List

or learn how to

Report a technical issue using the Get Support application