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Non-Product Related Assistance
Request for existing cases, user IDs, Portal navigation support and more
Request for existing cases, user IDs, Portal navigation support and more
How can businesses keep their systems stable during peak-season sales, for example, during Black Friday Cyber Monday or other holidays? SAP's Holiday Season Readiness Program (HSRP) addresses these challenges by maximizing the scope of SAP Commerce Cloud for holiday campaigns. The program also uses proprietary AI-integrated tools to identify risks early and solve problems before they occur.
Stefan Steinle, EVP and Head of Customer Support & Cloud Lifecycle Management, talks about how SAP works behind the scenes to achieve 100% uptime for their customers, with their predictive, proactive, and bi-directional support model. Read more
Based on the conditions of the customer contracts for support, SAP has opted to adjust the maintenance fees for existing contracts for SAP Standard Support, SAP Enterprise Support, SAP Product Support for Large Enterprises based on the respective local Consumer Price Index (CPI).
With effect on January 1, 2025, SAP will adjust the annual fee for the SAP support agreements based on the local CPI rate but not more than a percentage increase of 5.0%.
The adjustment does not represent an increase in list prices for SAP support offerings.
Affected customers and partners will be notified in accordance with the respective locally agreed contractual stipulations.
Read the full statement in English or German.
In this episode of SAP Change Makers, host Oliver Huschke is joined by Vivian Luechau-de la Roche, Senior VP and Global Head of SAP Mission Control Center & Mission Critical Support. Together, they dive into the vital role of SAP's Mission Control Center, how it ensures smooth business operations during critical moments, and how AI-driven innovations like PARIM (Proactive Automated Risk Identification and Mitigation) help prevent issues before they escalate.
Learn how Mission Critical Support keeps businesses operational when it matters most.
Join the SAP ALM Summit NA 2025 in SAP's headquarter in Newtown Square, Philadelphia, on March 24 - 26, 2025. Learn about business transformation enabled by SAP Cloud ALM, SAP LeanIX, and SAP Signavio and find out how SAP guides customers to adopt clean core principles to be able to stay current with the constant flow of innovation.
Find all event registration details here
SAP's Customer Support uses Incident Solution Matching (ISM), an AI-integrated service based on machine learning and large language models (LLM) – to improve its Real-Time Support capabilities that address a heterogeneous customer base. The enhanced recommendation system allows SAP users to resolve their issues more efficiently by reducing downtimes and times to resolution, while increasing productivity.
Read the latest Forbes article from Stefan Steinle, head of Customer Support & Cloud Life Management.
SAP Enterprise Support Day 2024 took place on November 13 and 14. A virtual event designed to provide insights and strategies to elevate your business transformation through SAP's comprehensive digital support experience.
Access all the materials and watch the replays.
SAP Enterprise Support Day 2024 - SAP Community blog
The new SAP Services and Support eBook explains SAP's offerings in a clear, comprehensible way and addresses differences between the requirements of new customers and experienced users.
Focusing on ongoing development and support, it provides a great deal of relevant information:
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!
Read more in the interview with Dr. Benjamin Blau, Chief Process & Information Officer and Head of Corporate Processes & Information Technology, and Stefan Steinle, EVP & Head of Customer Support
Stefan Steinle, EVP and Global Head of Customer Support & Innovation at SAP SE, welcomes you to SAP Customer Support.
To complete your support tasks or to get support from SAP, log into SAP for Me. Find communication channels, Real-Time Support tools, AI-powered services and support resources available to you, whenever you need our assistance.
SAP wins Best Support Websites Award!
SAP again sets the standard in customer support innovation, with SAP for Me recognized for its AI-powered features, personalized user experience, and seamless support services. Proud to be honored by the ASP!